Hotel Casa de Siete Balcones

Friendly and very nice staff. But… in the room: Mold in bathroom. Street noise. TERRIBLE lighting in the room. Lock on door didn’t work well. Sewage smell in bathroom.

Probably would not stay there again.

Excelente todo, muy buena atención. Inés siempre con una sonrisa atendiéndonos.

Superbe, grand sens de l’hospitalité, personnel aux petits soins. Localisation idéale de l’hôtel. Bon petit déjeuner.

Nice, friendly staff

Encantada por el hospedaje, desde la llegada fueron muy amables, la comida muy rica, la atención fue realmente excelente y te hacen sentir muy cómodos

Maravillosa experiencia. Gracias por todo!

Appreciated the clean & big room & bed, the AC, the good bathroom with warm water & good water pressure, & that the room was quiet with a sliding glass door & shutters to allow for natural light without the street noise. The bottle in the shower, however, was empty upon arrival. Some of the staff was exceptional, some were not as they avoided contact. As mentioned earlier, I returned to the hotel one night at about 9:30pm & knocked at the front door for over 10 minutes before someone came to open it. While waiting, I also called & emailed with no response. This is not safe or appropriate. Would prefer having my own key for entry. If not, staff must ALWAYS be available to allow entry. The thank you note with the photo was a very sweet gesture.

Muy buena, todo estuvo cómodo.

Absolutely amazing experience. The staff treats you like family and are so willing to talk to you and help you plan your trip, do tours, give recommendations on food, laundry, things to do, and excursions. They went out of their way to plan taxis for me when the roads were closed due to protests and we didn't know what to do with logistics. Every evening they would come and give us a surprise gift, whether it was a candle on our bed, a picture that we took with the hotel or a small detail that made us feel at home.
I wanted to especially highlight the detail and care that Ines had when taking care of us. Always recommending us places while she made us breakfast, talking about her culture, and what was going on around the city. Every morning I could not wait to go to breakfast to get to speak to her again.

Sumamente satisfactoria. A mi familia y a un servidor nos encanta la ubicación, aunado a la limpieza y atención del personal en general.