Hotel Cenobio dei Dogi hotel logohotel logo
Public Reviews Score
95%

"Very satisfied"

Based on 9,847 reviews across 10 portals
:
No Public Name
Reviewed: 1 year ago (16/09/2024)
Date of experience: 09/2024

Fantastic

No Public Name
Reviewed: 1 year ago (15/09/2024)
Date of experience: 09/2024

This is the 4th time we have stayed at Cenobio dei Dogi which speaks for itself! As usual the location is fantastic the restaurants superb and the staff a delight. The only downside on this latest visit was our room. All rooms we have booked in the past were spacious with a balcony and sea view. We expected the same but the room was very small and the Sea view was from a very small window and no outside space at all. There was a wedding the day we arrived maybe all the nice rooms were taken by the guests.

Dear Guest,

Thank you for returning to Hotel Cenobio dei Dogi for your 4th visit. Were delighted you continue to enjoy our location, staff, and restaurants. Regarding your room concerns, we truly appreciate your feedback. In this instance, you booked a standard room, different from the classic room with a balcony you enjoyed on your previous visit. We invite you to contact us for your future bookings so we may ensure accommodations that meet your expectations.

Thank you

Chiara Bonomini
Assistant Manager
No Public Name
Reviewed: 1 year ago (15/09/2024)
Date of experience: 09/2024

Calice di vino al ristorante euro 12 bottiglia 30 non ha senso
Peccato esagerare sui prezzi
Così gli ospiti vanno a cena in centro.
Peccato aver tolto le canoe e il sup
Erano divertenti e ora in spiaggia non ci sono attività e molto più noioso
Questi i miei suggerimenti

Gentile Ospite,

La ringraziamo per aver condiviso il suo feedback e per i suggerimenti che ci aiutano a migliorare. Ci dispiace leggere della sua insoddisfazione riguardo ai prezzi del vino al ristorante; il nostro obiettivo è sempre quello di offrire un rapporto qualità-prezzo equilibrato, tenendo conto della qualità dei prodotti che proponiamo.

Per quanto riguarda le attività in spiaggia, la sua osservazione è preziosa e ci stimola a considerare alternative per rendere il tempo libero dei nostri ospiti ancora più piacevole e divertente.

La aspettiamo presto per poterti accogliere nuovamente con il calore e l’ospitalità che ci contraddistinguono.

A presto

Chiara Bonomini
Vice Direttore
No Public Name
Reviewed: 1 year ago (14/09/2024)
Date of experience: 09/2024

Wonderful hotel in a beautiful location. Enjoyed both the pool and beach. Breakfast was very good. Staff was very nice. In particular Isabella was a great help in making dinner reservations and planning our activities during our stay. Hope to be back soon.

No Public Name
Reviewed: 1 year ago (14/09/2024)
Date of experience: 09/2024

Your hotel is beautiful. You need to spend some money on your bathrooms as the showers are tiny and difficult for larger people to use. Your reception and concierge staff were amazing and very friendly and helpful. The staff working at the pool were grumpy, unhelpful and downright nasty. One staff member at the pool made my disabled daughter cry when he incorrectly accused her of taking someone else’s pool lounge. You also need to consider the service you provide to your pool area. Not serving food there is a big gap for you. I would say overall, with the exception of your reception and concierge staff that your staff are old fashioned, set in their ways and not at all client focussed. There was no flexibility in requests. The hotel we went to after yours was the complete opposite where nothing was a problem and the staff all smiled a lot. Your staff mostly never smiled.

Dear Guest,

Thank you for your kind words about our hotel's beauty and our reception and concierge staff. We are currently in the process of annual renovations to our bathrooms to address the issues you mentioned. We deeply regret the unfortunate experience at our pool and will address this rigorously. Ragarding our pool service, normally we offer drinks and just a few options of food.
Your feedback is invaluable to us, and we are committed to improvement.

Hoping to welcoming you back in Camogli, we send our best regards.

Chiara Bonomini
Assistant Manager
No Public Name
Reviewed: 1 year ago (14/09/2024)
Date of experience: 09/2024

Guest has not commented on review

No Public Name
Reviewed: 1 year ago (13/09/2024)
Date of experience: 09/2024

We love this hotel

No Public Name
Reviewed: 1 year ago (13/09/2024)
Date of experience: 09/2024

We enjoyed the hotel, the restaurants and the pool very much. The only small thing was that the tea/coffee supplies in the room were poor.

No Public Name
Reviewed: 1 year ago (12/09/2024)
Date of experience: 09/2024

Every member of staff was outstanding and the concierge were so helpful, even with our multiple time changes, please thank them for us

No Public Name
Reviewed: 1 year ago (12/09/2024)
Date of experience: 09/2024

Guest has not commented on review

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