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Thank you very much for sharing your feedback with us. We are truly pleased to know that you appreciated the friendliness of our staff and enjoyed your dinner experience.
We are sorry to hear that some aspects of your stay did not fully meet your expectations. Regarding the parking, we would like to kindly clarify that our private parking is a secure monitored parking service that also includes valet parking for our Guests’ comfort and convenience. This is considered an additional premium service at extra charge and is clearly indicated on all our official booking channels. Of course, Guests also choose to use the public parking options available outside the hotel.
Concerning the Spa Le Tamerici, we would like to mention that every Guest receives 1 complimentary 2-hour Spa program per day, upon reservation. Any additional Spa access during the same day is available with an extra charge.
We sincerely appreciate your comments, as they help us improve our services and guest experience. We hope to have the pleasure of welcoming you again in the pearl of the Tigullio Gulf, Santa Margherita Ligure.
Best Regards,
Hotel Management
C.CIANA