Hotel da Bruno e Charming Venice Apartments hotel logohotel logo
Public Reviews Score
91%

"Very satisfied"

Based on 7,564 reviews across 9 portals
:
By Stephanie
Leisure travelers
50-59 years
Reviewed: 9 years ago (13/11/2017)
Date of experience: 10/2017

We loved our stay here. The place was conveniently located and was large and spacious. Yes you do have 2 flights of stairs to go up but they did help carry our luggage. Loved sitting out on the balcony. Would stay at this location again!

I am very happy to hear that you enjoyed your stay. We look forward to welcoming you again in the near future. All the best, Paolo S.
No Public Name
Leisure travelers
50-59 years
Reviewed: 9 years ago (13/11/2017)
Date of experience: 11/2017

Good apartment, two bedrooms and two bathrooms, with a complete kitchen.
At our arrival, kind staff in Hotel da Bruno. I would recomend it

Dear guest, thank you for your positive comments. I am very happy to hear that our staff and service met your needs and expectations. Thank you for recommending our apartments to other travelers. I hope your next stay is just around the corner. Paolo S.
No Public Name
Leisure travelers
50-59 years
Reviewed: 9 years ago (13/11/2017)
Date of experience: 11/2017

wonderful. Good location. Beautiful Appartement. Nice helpful service.

Wow! What a wonderful review, thank you so much. I am very pleased to hear that our staff made your stay pleasant. We hope to have you back in the near
future!
No Public Name
Leisure travelers
30-39 years
Reviewed: 9 years ago (12/11/2017)
Date of experience: 11/2017

Room and service are very good. Will return next trips.

I am so glad to hear that we were able to offer you a refuge from your busy schedule. Looking forward to welcoming you back soon. Paolo S.
No Public Name
Leisure travelers
40-49 years
Reviewed: 9 years ago (12/11/2017)
Date of experience: 11/2017

overall everything seemed to be okay and everybody in the hotel was very friendly and helpful - however coming back home our children were covered with bites. Our pediatrician confirmed that these were flea bites....

Dear guest, I am very disappointed to hear that you found our service to be below our usual standards. We apologize for not meeting your expectations.
As a rule, our housekeeping department is extremely diligent in making sure that our guest rooms are absolutely clean and fresh. I will review your comments with our housekeepers, and reinforce our policies regarding room cleanliness and attention to detail. I would have appreciated to know the problem during your stay, in order to fix it immediatly.
After your review, a skilled company double checked your apartment. They reported that only innocuous mosquitos were found and that the apartment is immaculate and, so, safe. No fleas at all. It is also possible that bites were made elsewhere.
In conclusion, I hope you will give us another opportunity to be at your service. Please do not hesitate to contact me personally, should you wish to discuss further.
Paolo S.
By hacout
Leisure travelers
60-69 years
Reviewed: 9 years ago (12/11/2017)
Date of experience: 11/2017

sejour très agreable

No Public Name
Leisure travelers
70-79 years
Reviewed: 9 years ago (12/11/2017)
Date of experience: 11/2017

Es gab zwei Zimmer und enges Bad.

No Public Name
Leisure travelers
40-49 years
Reviewed: 9 years ago (12/11/2017)
Date of experience: 11/2017

Zimmer waren wie auf den Bildern. Es war sehr sauber und angenehm. Das Personal war sehr freundlich und hilfsbereit. Wir würden jederzeit wieder gerne dort übernachten.

No Public Name
Leisure travelers
50-59 years
Reviewed: 9 years ago (11/11/2017)
Date of experience: 11/2017

It was very nice. The room is close to the plaza San Marco. Good situated

Dear guest, thank you for taking the time to give us your feedback about your stay at our hotel. You are perfectly right, our location is definitely one of the things we are very proud of about our hotel, right in the heart of Venice and just a few steps away from must-see attractions and modern-day conveniences. I hope to see you again soon. Paolo S.
No Public Name
Leisure travelers
20-29 years
Reviewed: 9 years ago (11/11/2017)
Date of experience: 11/2017

Nice and comfortable.

I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Paolo S.
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