Hotel da Bruno e Charming Venice Apartments hotel logohotel logo
Public Reviews Score
91%

"Very satisfied"

Based on 7,564 reviews across 9 portals
:
By YOUNGEUN JI
Leisure travelers
30-39 years
Reviewed: 9 years ago (17/10/2017)
Date of experience: 10/2017

Very nice place and staff

No Public Name
Leisure travelers
40-49 years
Reviewed: 9 years ago (17/10/2017)
Date of experience: 10/2017

It's a lovely, spacious apartment, and perfect for families with children.

No Public Name
Leisure travelers
50-59 years
Reviewed: 9 years ago (16/10/2017)
Date of experience: 10/2017

Good location; clean apartment; friendly service; acceptable price.

By Thomas
Leisure travelers
50-59 years
Reviewed: 9 years ago (16/10/2017)
Date of experience: 10/2017

Good, clean, spacious, nicely modern equipped rooms in a tipical, splendid surrounding. Helpfull staff. Italy as it could be and luckly often is.

By Rob
Leisure travelers
50-59 years
Reviewed: 9 years ago (15/10/2017)
Date of experience: 10/2017

Really enjoyed the appatment

By Andrew
Leisure travelers
40-49 years
Reviewed: 9 years ago (15/10/2017)
Date of experience: 10/2017

Great location but the apartment wasn’t very clean with cobwebs in corners plus we got insect bites from the bed

Dear guest, I am very disappointed to hear that you found our service to be below our usual standards.
We apologize for not meeting your expectations. As a rule, our housekeeping department is extremely diligent in making sure that our guest rooms are absolutely clean and fresh. I will review your comments with our housekeepers, and reinforce our policies regarding room cleanliness and attention to detail. That said, we would have appreciated to know the problem during your stay, in order to fix it at the same time. Unfortunately, no one of our staff received a feedback from you during your stay.
In addition, please note we provide our hotel rooms and apartments with an anti mosquito liquid diffuser (did you use it?), as well as we recommend our customers to leave windows closed at night (indeed, in Venice as we really live on the water, you may find some small (but innocuous) flies.
In conclusion, I hope you will give us another opportunity to be at your service. Please do not hesitate to contact me personally, should you wish to discuss further.
Paolo S.
By Halkyard
Leisure travelers
20-29 years
Reviewed: 9 years ago (14/10/2017)
Date of experience: 10/2017

Amazing, we will be returning and hopefully have the same apartment, perfect for our first experience of the beautiful city of Venice. Thank you!

By Harris
Leisure travelers
50-59 years
Reviewed: 9 years ago (14/10/2017)
Date of experience: 10/2017

Really enjoyable. Fabulous apartment in great location. Staff really helpful. So glad we choose to stay.

By Maria
Leisure travelers
50-59 years
Reviewed: 9 years ago (13/10/2017)
Date of experience: 10/2017

The location was perfect, both with regard to the cosy square it was close to and it's position in Venice. Apartment was spacious and functional. It was great to have two bathrooms. We didn't use the kitchen. We regretted we didn't bring mosquito repellent. Temperature in apt. was a bit high and we didn't manage to get the temperature down.

Dear guest, thank you for your positive comments and I am pleased that you had a good stay overall. However, I apologize for the inconveniences that you experienced during your stay. That said:
- please note we provide our hotel rooms and apartments with an anti mosquito liquid diffuser (did you use it?), as well as we recommend our customers to leave windows closed at night. Indeed, in Venice, as we really live on the water, you may find some small (but innocuous) flies.
- heating is autonomous and you can just adjust it using thermostat with plus and less buttons
- sorry if a member of our staff was late. He was actually on time at the meeting point but, as square was busy, you probably both didn't find each other. He was at the phone with other receptionist asking for you.
In conclusion, I hope you will give us another opportunity to be at your service. Please do not hesitate to contact me personally, should you wish to discuss further.
Paolo S.
No Public Name
Leisure travelers
60-69 years
Reviewed: 9 years ago (13/10/2017)
Date of experience: 10/2017

Amazing appartment with almost everything you could ask for- just needed pegs to hang out the washing. Superbly furnished

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