Room was nice but hot. Good location. Swiss need air conditioning! Woman at check-in was not friendly or helpful but otherwise staff was good. Comfortable beds.
It was overall good. The best for the hotel is in it's location
I loved this hotel, would go back in a heartbeat
Personale cortese e professionale, ottima l'accoglienza con drink di benvenuto. La buona posizione della struttura ci ha permesso di visitare la città comodamente a piedi. Esperienza nel complesso positiva.
Preis-/Leistungsverhältnis passt nicht
nice place - very friendly staff
We were booked at ambassador, when we reached there we were told there was no booking and they were full. After insisting that we had 2 rooms booked via booking.com, she checked again and said we had to go to their other hotel, no apologies whatsoever from the lady for for the inconvenience. Seemed like they were doing us a huge favor by providing us rooms. We should have been intimated by the hotel via email in advance that there was a change in hotels. The staff in the restaurant were not friendly or helpful. Breakfast was pathetic. The only plus was the location.
Decent value for money
It would be nice to maybe welcome you again in the future. Best regards from Lucerne, Ursula Brun, Front Office
Only bad thing: air conditioning missing.
Best wishes from Lucerne, Ursula Brun, Front Office
Sehr sauberes, kleines familiengeführtes Hotel, in dem man sich noch Zeit für die Gäste nimmt. Sehr freundliches Personal. Auch alle Kollegen, die zur gleichen Zeit dort untergebracht waren, waren sehr zufrieden. Die Lage in unmittelbarer Nähe zum Zentrum (sieben Minuten zu Fuß zum Hauptbahnhof, zwei Minuten zum Seeufer) ist unschlagbar. Das Preis-Leistungsverhältnis ist für Luzern sehr, sehr gut. Es gibt nichts zu verbessern. :-)
Mit sommerlichem Luzernergruss, Ursula Brun, Réception