a nice location to stay but services have to be improved. only one person in reception [lady member] was good while others were of the mood that they are the owners of the hotel and no service to the customers who seek some clarification of need. needs more improvement and rooms to be more tidy and neat and spacious.
Why should I have to describe... The room is too hot at night.
Average. Lack of air con was difficult
A most enjoyable stay, all staff were friendly,helpful and efficient.Location ideal.
Very nice stay with really lovely staff.
The hotel is well located but the room was very very small. Also as there was no Air conditioning it was very warm.
Average Hotel Good location Nothing special
mir gefällt es sehr gut im de la paix
I was very, very happy overall, and I will definitely stay at your hotel again the next time I am on holiday in Lucerne. You'll be my first choice. One thing I would recommend is you should advertise the fact that there is a PC in reception for guests to use, I didn't know about the PC until a couple of days after my arrival, it's not advertised on your website or on Booking.com. I don't have a smart phone or a tablet to get onto the internet (maybe I'm a rare breed), so having a PC in reception to get onto the internet was very helpful to me, and it's a good selling point for you.
Nice hotel with good proximity to train station and city activities.