I snd my family liked your hotel.
Many thanks for your kind review which we appreciate very much and which encourages us in our work. We would be very happy welcoming your family or yourself at another occasion.
Best regards from sunny Lucerne
Ursula Brun, Front Office
Pleasant. The staff we dealt with were all friendly, helpful and attentive.
Entspricht dem Standard eines 3 Sterne Hotels
Dans l'ensemble nous avons été satisfaits de notre court séjour chez vous
Sehr schönes, zentral gelegenes Stadthotel mit vorzüglichem, traditionellem Restaurant.
I truly enjoyed my stay in Lucerne... From time we checked in, the hospitality and information shared by the ' Helen Miren' lady at front desk was truly helpful, kind and welcoming. Then followed by dinner at next door Lapin, oh mine...the food was out of this world... And service by a young chap Bernard, who seems real dedicated in serving patrons and making our kids happy, simply immaculate. Same went with else rest of the ladies floor staff in Lapin, serving us and ensuring my kids have just about enough to enjoy their meal. Truly a good dining experience with the team's hospitality.
Nice location and overall ok
Pleasant place, great location, excellent staff. I would book there again.
Overall okay. The restaurant's individual waitress is a bit cold on the Asian. Bath sewer water is not smooth.
Accoglienza e professionalità eccellente grazie dell'ospitalità
La ringraziamo per la Sua gentile risposta la quale ci aiuta continuare in questo modo. Sarebbe con tanto piacere di riverderLa ad una altra occasione.
Distinti saluti, Ursula Brun, Front Office