Hotel De La Paix hotel logohotel logo
Public Reviews Score
81%

"Very satisfied"

Based on 5,692 reviews across 10 portals
:
No Public Name
Leisure travelers
40-49 years
Reviewed: 7 years ago (21/08/2018)
Date of experience: 08/2018

nice experience of staying. The rooms are clean. You can easily walk around Lucerne city. Very helpful staff.

No Public Name
Leisure travelers
40-49 years
Reviewed: 7 years ago (16/08/2018)
Date of experience: 08/2018

Excellent location, ever helpful staff

No Public Name
Leisure travelers
60-69 years
Reviewed: 7 years ago (10/08/2018)
Date of experience: 08/2018

Room was nice but hot. Good location. Swiss need air conditioning! Woman at check-in was not friendly or helpful but otherwise staff was good. Comfortable beds.

By Miguel Arce
Leisure travelers
50-59 years
Reviewed: 7 years ago (04/08/2018)
Date of experience: 07/2018

It was overall good. The best for the hotel is in it's location

By Javier Chan
Leisure travelers
20-29 years
Reviewed: 7 years ago (04/08/2018)
Date of experience: 08/2018

I loved this hotel, would go back in a heartbeat

No Public Name
Leisure travelers
50-59 years
Reviewed: 7 years ago (30/07/2018)
Date of experience: 07/2018

Personale cortese e professionale, ottima l'accoglienza con drink di benvenuto. La buona posizione della struttura ci ha permesso di visitare la città comodamente a piedi. Esperienza nel complesso positiva.

By Jens Kurzenacker
Leisure travelers
40-49 years
Reviewed: 7 years ago (24/07/2018)
Date of experience: 07/2018

Preis-/Leistungsverhältnis passt nicht

No Public Name
Business
40-49 years
Reviewed: 7 years ago (23/07/2018)
Date of experience: 07/2018

nice place - very friendly staff

Hello from Lucerne, many thanks for your kind review. We're happy that you've felt comfortable and enjoyed your stay with us. Therefore we'd be very happy to welcome you again at another occasion. Best regards, Ursula Brun, Front Office
By TRACY
Leisure travelers
40-49 years
Reviewed: 7 years ago (18/07/2018)
Date of experience: 07/2018

We were booked at ambassador, when we reached there we were told there was no booking and they were full. After insisting that we had 2 rooms booked via booking.com, she checked again and said we had to go to their other hotel, no apologies whatsoever from the lady for for the inconvenience. Seemed like they were doing us a huge favor by providing us rooms. We should have been intimated by the hotel via email in advance that there was a change in hotels.
The staff in the restaurant were not friendly or helpful. Breakfast was pathetic. The only plus was the location.

Hello from Lucerne. Thank you for your review, although you haven't been happy with our services. We're very sorry for all the inconveniences happened to you and we'll have a sincere look at all the points mentioned by you. We're pleased that you liked our situation in middle of the old town. Best regards, Ursula Brun, Front Office
No Public Name
Leisure travelers
30-39 years
Reviewed: 7 years ago (16/07/2018)
Date of experience: 07/2018

Decent value for money

Dear guest, many thanks for your kind review. We're happy that you approve our value for money. Nevertheless we are always improving our services.
It would be nice to maybe welcome you again in the future. Best regards from Lucerne, Ursula Brun, Front Office
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