Hotel De Sèze hotel logohotel logo
Public Reviews Score
87%

"Very satisfied"

Based on 6,081 reviews across 12 portals
:
By David Novak
Leisure travelers
40-49 years
Reviewed: 9 years ago (24/07/2016)
Date of experience: 07/2016

Not great. The wifi did not work the entire 24 hours we were there. As mentioned before most of the staff just were not friendly. They acted as if they were put out to assist you. We came home from dinner and the front door was locked with a note that said 'I will be back soon, running a security check! What a joke. How about hire 2 people at night or install a camera system? I will never stay at your hotel again.

Dear Mr NOVAK,

We do thank you for your chosen the Hôtel the Sèze**** in Bordeaux City.

We apologize if you do not agree our safety rules during night.
We just remember you France is under french government rules about safe public and private spaces. We apply the french government process under "French Emergency state laws" to secure our hotel and every guests.

Moreover, on the hotel front door, a message mention the phone number to contact the night auditor who can be running during for security check and sometimes in order to answer for the guests requests (yes, during night it does exist).

We also let you know our staff (day and night) do all his best to bring every guests satisfaction.

Regarding WiFi, we met some troubles but from the tv screen you can also have an internet access..

Even if you seem disapointed by your first visit in our hotel, we really hope to welcoming you soon to make all our best: the aim: your satisfaction !

We look forward to welcoming you in the Hôtel de Sèze**** Bordeaux.

Best Regards,

Mickael F
Guest Relations
No Public Name
Leisure travelers
50-59 years
Reviewed: 9 years ago (24/07/2016)
Date of experience: 07/2016

hôtel très bon situation
la chambre de luxe avec sa terrasse est géniale, super vue

Cher(e) client(e),

Nous vous remercions de l'intérêt que vous avez porté à L'Hôtel de Sèze**** pour votre séjour dans la ville de Bordeaux.

Nous sommes ravi d'apprendre que vous avez "globalement" apprécié votre séjour dans notre établissement.

Nous avons bien pris note de vos remarques concernant certains points négatifs et nous les transmettrons à nos différents chefs de service concerné.

Nous espérons avoir le plaisir de vous accueillir lors de votre prochain séjour à Bordeaux.

Dans cette attente.

Mickael F
Responsable Relations Clients
No Public Name
Leisure travelers
40-49 years
Reviewed: 9 years ago (24/07/2016)
Date of experience: 07/2016

We had a great experience.

Dear Guest,

We do thank you for your comment about your stay in Hôtel de Sèze**** Bordeaux.

We took note about your note regarding our Service.
We will let the service knows.

Otherwse, we are pleased to read you enjoyed your stay with us.

We look forward to welcoming you in the futur.

Best Regards,

Mickael F
Guest Relations
No Public Name
Leisure travelers
40-49 years
Reviewed: 9 years ago (24/07/2016)
Date of experience: 07/2016

Excellente. Hôtel calme cosy bien entretenu

Cher(e) client(e),

Nous vous remercions de l'intérêt que vous avez porté à L'Hôtel de Sèze**** pour votre séjour dans la ville de Bordeaux.

Nous sommes ravi d'apprendre que vous avez "globalement" apprécié votre séjour dans notre établissement.

Nous avons bien pris note de vos remarques concernant certains points négatifs et nous les transmettrons à nos différents chefs de service concerné.

Nous espérons avoir le plaisir de vous accueillir lors de votre prochain séjour à Bordeaux.

Dans cette attente.

Mickael F
Responsable Relations Clients
No Public Name
Leisure travelers
<20 years
Reviewed: 9 years ago (23/07/2016)
Date of experience: 07/2016

It was really nice ! Room was great!

Dear Guest,

We do thank you for your comment about your stay in Hôtel de Sèze**** Bordeaux.

We took note about your note regarding our Service.
We will let the service knows.

Otherwse, we are pleased to read you enjoyed your stay with us.

We look forward to welcoming you in the futur.

Best Regards,

Mickael F
Guest Relations
No Public Name
Leisure travelers
50-59 years
Reviewed: 9 years ago (22/07/2016)
Date of experience: 07/2016

globalement très bonne

Cher(e) client(e),

Nous vous remercions de l'intérêt que vous avez porté à L'Hôtel de Sèze**** pour votre séjour dans la ville de Bordeaux.

Nous sommes ravi d'apprendre que vous avez "globalement" apprécié votre séjour dans notre établissement.

Nous avons bien pris note de vos remarques concernant certains points négatifs et nous les transmettrons à nos différents chefs de service concerné.

Nous espérons avoir le plaisir de vous accueillir lors de votre prochain séjour à Bordeaux.

Dans cette attente.

Mickael F
Responsable Relations Clients
No Public Name
Leisure travelers
40-49 years
Reviewed: 10 years ago (20/07/2016)
Date of experience: 07/2016

Very good overall experience Staff is very welcoming and attentive

Dear Guest,

We do thank you for chosen the Hôtel de Sèze**** to stay in Bordeaux City.

We are pleased to read you enjoyed your stay with us.
We also took note about your comment regarding "the Salle de Bain floods". We will let our tecnhicien knows.

We look forward to welcoming you in the futur in Bordeaux City.

Best Regards,

Mickael F
Guests Relation
By Smith
Leisure travelers
60-69 years
Reviewed: 10 years ago (20/07/2016)
Date of experience: 07/2016

An excellent hotel in a very good location

Dear Guest,

We do thank you for chosen the Hôtel de Sèze**** to stay in Bordeaux City.

We are pleased to read you enjoyed your stay with us.

We look forward to welcoming you in the futur in Bordeaux City.

Best Regards,

Mickael F
Guests Relation
No Public Name
Leisure travelers
40-49 years
Reviewed: 10 years ago (18/07/2016)
Date of experience: 07/2016

Très bonne expérience. Très belles chambres.

Cher(e) Client(e),

Nous vous remercions de l'intérêt que vous avez porté à l'Hôtel de Sèze pour votre séjour dans la ville de Bordeaux.

C'est avec un plaisir non dissimulé que nous sommes ravi d'apprendre que vous avez vécu une "très bonne expérience" au sein de notre établissement et vous ayez trouvé nos chambres "très belles". Nous vous en remercions.

Nous espèrons avoir le plaisir de vous accueillir lors de votre prochain séjour à Bordeaux.

Dans cette attente, veuillez croire, Madame, Monsieur, en notre sincère considération.

Mickael F
Responsable Relation Clients
No Public Name
Leisure travelers
30-39 years
Reviewed: 10 years ago (18/07/2016)
Date of experience: 07/2016

Wonderful stay. There was a mix up with the room we originally booked, but the owner and staff worked very hard to correct the issue and went above and beyond to make sure we were happy and had a comfortable and enjoyable stay. Would definitely come back. Highly recommend this hotel.

Dear Mrs WEHNER,

We do thank you for to have chosen The Hôtel de Sèze**** in Bordeaux City for your stay.

It has been a pleasure to welcoming you. Our staff do all his best to always find a solution to be sure our guest enjoy their stay in our hotel.

We look forward to welcoming you back in the Hôtel de Sèze**** Bordeaux.

Best Regards,

Mickael F
Guest Relations
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