Hotel De Sèze hotel logohotel logo
Public Reviews Score
87%

"Very satisfied"

Based on 6,083 reviews across 12 portals
:
By MOLLE
Leisure travelers
70-79 years
Reviewed: 10 years ago (07/08/2016)
Date of experience: 08/2016

Nous avons été séduits par le positionnement de l'hôtel, idéal entre coeur de ville et Garonne, par la proximité du garage ( dommage quand même que l'hôtel facture la semaine plus cher que le garage lui-même), et par l'accueil, notamment de nuit. Séduits aussi par l'ambiance de l'établissement, son look, les finitions, la qualité des tissus et des matériaux.

Madame, Monsieur MOLLE,

Nous vous remercions de l'intérêt que vous avez porté à l'Hôtel de Sèze**** pour votre séjour dans la ville de Bordeaux.

Tout d'abord, toutes nos équipes ont été ravi de vous accueillir au sein de notre établissement.

De plus, nous vous remercions d'avoir pris de votre temps pour noter et commenter votre séjour parmi nous.

Nous avons été très attentif à vos remarques, vos recommandations et surtout à votre sens aiguisé de l'observation.

Sachez que celles-ci seront un atout, soyez en sûr, pour nos équipes, afin d'améliorer notre qualité de services et prestations dans les différents départements que vous avez cité.Nous allons étudier en détail vos observations.

Nous allons, bien entendu, transmettre votre avis client à notre Directeur d'établissement ainsi qu'à nos différents Chefs de services afin d'attacher d'autant plus d'importance à certains détails observés qui apporterait un plus dans cette attention.

Nous serions ravi de pouvoir vous accueillir lors de votre prochain séjour à Bordeaux.

Dans cette attente, veuillez croire, Madame, Monsieur MOLLE, en notre sincère considération.

Mickael F
Responsable Relations Clients
No Public Name
Leisure travelers
20-29 years
Reviewed: 10 years ago (06/08/2016)
Date of experience: 08/2016

Bel Hotel, les faibles notes en propreté et rapport qualité prix sont dues à des draps non changes (miettes dans le lit, le personnel a changé les draps le soir lorsqu'on s'en est aperçu). Pour le reste c'était très bien, mais cela a forcément teinté l'expérience

Cher Monsieur MASSET,

Nous vous remercions de l'intérêt que vous avez porté à L'Hôtel de Sèze**** pour votre séjour dans la ville de Bordeaux.

Nous sommes ravi d'apprendre que vous avez passé un bon séjour parmi nous et que vous ayez apprécié la beauté de l'établissement, sachez que ce fut un plaisir d'avoir pu vous faire vivre cette expérience.

Nous vous informons avoir été très sensible à votre remarque concernant le rapport qualité/prix et la propreté de la literie.

Nous sommes navré d'apprendre que vous ayez trouvé des miettes dans votre lit.
Nous vous remercions d'avoir noté l'intervention de notre équipe a agit dans les plus brefs délai suite à votre signalement.

Nous espérons que cette gène occasionnée n'aura altérée en rien votre séjour parmi nous.
Ce sera avec un plaisir, non dissimulé, que nous souhaiterions vous accueillir lors de votre prochain séjour dans la ville de Bordeaux.

Mickael F
Responsable Relation Client

Hôtel de Sèze**** Bordeaux
By Mauro
Leisure travelers
50-59 years
Reviewed: 10 years ago (03/08/2016)
Date of experience: 07/2016

Piacevole e confortevole. Ottima posizione e ambiente accogliente ed elegante.

Caro Signore Mauro,

Vi ringraziamo dell'interesse che avete portato al hotel di Sèze * * * * per il vostro soggiorno nella città di Bordeaux.

Siamo felici di apprendere che abbiamo potuto rispondere a tutte le vostre attese e che il vostro soggiorno sia stato una riuscita.

Nopus spera di avere il piacere di accogliervi di nuovo all'epoca del vostro prossimo soggiorno nella città di Bordeaux.

Nell'attesa del piacere di accogliervi, ricevete il Signore Mauro, i nostri saluti distinti.

Mickael F
Responsabili Relazione Clienti
By Paul van de Heijning
Leisure travelers
50-59 years
Reviewed: 10 years ago (03/08/2016)
Date of experience: 07/2016

Good hotel.
Friendly reception staff
Perfect location - easy accessibility and large public parking lot nearby
Silent - good beds
Poor perfromance of the staff in teh breakfast room.

Dear Mr Van de HEIJNING,

The Hôtel de Sèze**** Bordeaux staff is really pleased to learn you had spent a very good time with us.

It is a pleasure to read your comment regarding the Hôtel facilities and amenities, our friendly staff, our quiet rooms.

Our aim is "make it better inb order to do all our best " that is why we do thank your spending of your time in writing your opinion about our Hôtel to satisfy every guest as better as we can.

We took note about your disapointment regarding the breakfast staff. We will let our Restaurant manager and Hotel Manager know.

We really look forward to welcoming you for your next trip in Bordeaux city.

Best Regards,

Mickael F
Guests Relations

Hôtel de Sèze**** Bordeaux
No Public Name
Leisure travelers
40-49 years
Reviewed: 10 years ago (03/08/2016)
Date of experience: 08/2016

Very good! But No portier at the door..

Dear Guest,

It has been a real pleasure for our staff to welcoming you in the Hôtel de Sèze**** for your stay in Bordeaux City.

We took note about your comment regarding "a portier at the door".
We will let our Hotel Manager knows.

What a real satisfaction that reading your apreciation you qualified of "very good".

We hope to see you in the future in Bordeaux City for a next stay with us.

King Regards,

Mickael F
Guests Relations

Hôtel de Sèze**** Bordeaux
By Francesca Maritan
Leisure travelers
40-49 years
Reviewed: 10 years ago (01/08/2016)
Date of experience: 07/2016

I was staying because I had to go to the British Consulate as I had my passport stolen. For a not very nice reason I had a most wonderful experience with your hotel and if I return I shall stay again. Thank you.

Dear Francesca,

The Hôtel de Sèze**** staff in Bordeaux City has been pleased to welcoming you for your stay here.

Even though your passport had been stolen which explain your stay in our hotel, our staff was really glad to learn you "had a most wonderful experience".

We really look forward to welcoming you in the futur in the Hôtel de Sèze**** Bordeaux.

Best Regards,

Mickael
Guests Relations

Hôtel de Sèze**** Bordeaux
By Cory Tipton
Leisure travelers
30-39 years
Reviewed: 10 years ago (30/07/2016)
Date of experience: 04/2016

Okay. We were VERY disappointed with the size of the room and the fact that we couldn't even walk around the bed without falling on to it. The staff was very nice and helpful with questions about the town.

Dear Madam, Dir Sir,

We do thank you for chosen the Hôtel de Sèze**** to enjoy your stay in Bordeaux city.

We are pleased to learn that you enjoyed our profesional and kind staff. Our priority is making every guest satisfied.

We took note about your disapointment regarding your room size.
We will let our Hotel Manager knows. Please, apologize about this convenient.

We look forward to welcoming you in the future in the Hôtel de Sèze****.

Kind Regads,

Mickael F
Guests Relation
By David Novak
Leisure travelers
40-49 years
Reviewed: 10 years ago (24/07/2016)
Date of experience: 07/2016

Not great. The wifi did not work the entire 24 hours we were there. As mentioned before most of the staff just were not friendly. They acted as if they were put out to assist you. We came home from dinner and the front door was locked with a note that said 'I will be back soon, running a security check! What a joke. How about hire 2 people at night or install a camera system? I will never stay at your hotel again.

Dear Mr NOVAK,

We do thank you for your chosen the Hôtel the Sèze**** in Bordeaux City.

We apologize if you do not agree our safety rules during night.
We just remember you France is under french government rules about safe public and private spaces. We apply the french government process under "French Emergency state laws" to secure our hotel and every guests.

Moreover, on the hotel front door, a message mention the phone number to contact the night auditor who can be running during for security check and sometimes in order to answer for the guests requests (yes, during night it does exist).

We also let you know our staff (day and night) do all his best to bring every guests satisfaction.

Regarding WiFi, we met some troubles but from the tv screen you can also have an internet access..

Even if you seem disapointed by your first visit in our hotel, we really hope to welcoming you soon to make all our best: the aim: your satisfaction !

We look forward to welcoming you in the Hôtel de Sèze**** Bordeaux.

Best Regards,

Mickael F
Guest Relations
No Public Name
Leisure travelers
50-59 years
Reviewed: 10 years ago (24/07/2016)
Date of experience: 07/2016

hôtel très bon situation
la chambre de luxe avec sa terrasse est géniale, super vue

Cher(e) client(e),

Nous vous remercions de l'intérêt que vous avez porté à L'Hôtel de Sèze**** pour votre séjour dans la ville de Bordeaux.

Nous sommes ravi d'apprendre que vous avez "globalement" apprécié votre séjour dans notre établissement.

Nous avons bien pris note de vos remarques concernant certains points négatifs et nous les transmettrons à nos différents chefs de service concerné.

Nous espérons avoir le plaisir de vous accueillir lors de votre prochain séjour à Bordeaux.

Dans cette attente.

Mickael F
Responsable Relations Clients
No Public Name
Leisure travelers
40-49 years
Reviewed: 10 years ago (24/07/2016)
Date of experience: 07/2016

We had a great experience.

Dear Guest,

We do thank you for your comment about your stay in Hôtel de Sèze**** Bordeaux.

We took note about your note regarding our Service.
We will let the service knows.

Otherwse, we are pleased to read you enjoyed your stay with us.

We look forward to welcoming you in the futur.

Best Regards,

Mickael F
Guest Relations
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