Hotel De Sèze hotel logohotel logo
Public Reviews Score
87%

"Very satisfied"

Based on 6,248 reviews across 10 portals
:
By Sara Codilis
Leisure travelers
30-39 years
Reviewed: 10 years ago (25/09/2016)
Date of experience: 09/2016

We had the best stay!!! Thank you for the amazing room upgrade! After a long trip this was our last night and couldn't have enjoyed it more. Room and view was amazing. The staff was also very welcoming, nice, and helpful! We'll be back!

Dear guest,

Thank you for sharing your experience regarding your stay at the Hotel de Seze.

It is always a pleasure to receive positive feedback and we will share your comments with our team.
Thank you again for sharing your experience, and we hope to see you again soon.

Sincerely,
Emilie DARCHEVILLE
Guest Relation Department
No Public Name
Business
60-69 years
Reviewed: 10 years ago (22/09/2016)
Date of experience: 09/2016

excellent, good location,

Dear guest,

Thank you for sharing your experience regarding your stay at the Hotel de Seze.

It is always a pleasure to receive positive feedback and we will share your comments with our team.
Thank you again for sharing your experience, and we hope to see you again soon.

Sincerely,
Emilie DARCHEVILLE
Guest Relation Department
No Public Name
Leisure travelers
60-69 years
Reviewed: 10 years ago (21/09/2016)
Date of experience: 09/2016

very good, could be less expensive, even though we were on a package

Dear guest,

Thank you for sharing your experience regarding your stay at the Hotel de Seze.

It is always a pleasure to receive positive feedback and we will share your comments with our team.
Thank you again for sharing your experience, and we hope to see you again soon.

Sincerely,
Emilie DARCHEVILLE
Guest Relation Department
By Вячеслав
Leisure travelers
50-59 years
Reviewed: 10 years ago (21/09/2016)
Date of experience: 09/2016

Прекрасный отель для путешествующих на машине в Сент Эмильон

By Grindrod
Business
50-59 years
Reviewed: 10 years ago (20/09/2016)
Date of experience: 09/2016

Ok however we did have a issue with booking and they lost the reservation for our last day and we did not get the rooms we reserved.

Dear guest,

Thank you for sharing your experience regarding your stay at the Hotel de Seze.
We have taken into account your remark concerning the room you had and will give your feedback to our Head Manager Mr JANVIER.

Thank you again for sharing your experience, and we hope to see you again soon.

Sincerely,
Emilie DARCHEVILLE
Guest Relation Department
No Public Name
Business
40-49 years
Reviewed: 10 years ago (19/09/2016)
Date of experience: 09/2016

My stay at the hotel was very good.

Dear guest,

Thank you for sharing your experience regarding your stay at the Hotel de Seze.

Thank you to inform us about showers, we have done everything to fix it.

It is always a pleasure to receive positive feedback and I will share your comments with our team.


Sincerely,
Emilie DARCHEVILLE
Guest Relation Department
By NEGRINI Cyrille / TATIN Anabel..
Leisure travelers
50-59 years
Reviewed: 10 years ago (19/09/2016)
Date of experience: 09/2016

Un séjour agréable et certainement pas le dernier

Cher Monsieur DE NEGRINI,

Je suis ravie de voir que vous avez apprécié votre séjour parmi nous.

J'espère que nous vous accueillerons à nouveau bientôt dans notre établissement.

Bien cordialement,
Emilie DARCHEVILLE
Service Relation Clientèle
By Pierre Bonnafy
Leisure travelers
30-39 years
Reviewed: 10 years ago (16/09/2016)
Date of experience: 09/2016

L'hôtel se présente comme un hotel de luxe, mais le service n'est pas à la hauteur du prix.

L'équipe manque de naturel et d'attention. Il n'y a pas de voiturier, ni personne pour vous aider à porter vos valises.

Le gérant de l'hôtel passe ses journées enfermé dans une chambre et porte peu d'attention à la clientèle qu'il ne salut même pas.
Seule la personne du Spa est vraiment top !! Le spa est d'ailleurs excellent.

Question Service, cet hotel n'est pas du tout à la hauteur ! Je vous déconseille cet établissement.

Cher Monsieur,

Nous sommes ravis d’apprendre que vous avez apprécié les services et le personnel du SPA
L’ Hôtel de Sèze est un établissement 4 étoiles, nous ne sommes donc par tenu de proposer à nos clients un service de voiturier ou de bagagiste, c’est plus généralement des services qui sont proposés dans les établissements 5 étoiles qui pratiquent des prix en circonstance.
Il est vrai que le raffinement du lieu, le professionnalisme de notre équipe et la richesse des services proposés sont digne d’un établissement 5 étoiles, mais les tarifs que nous pratiquons sont bien ceux d’un boutique hôtel 4 étoiles de l’hyper centre bordelais.
Cette sensation de séjourner dans un établissement plus haut de gamme que nous le sommes a pu semer un doute, nous nous en excusons.
Je salue systématiquement les clients que j’ai le plaisir de voir, par contre, je ne me permets pas de le faire si ces clients sont en conversation avec d’autres personnes, afin de ne pas sembler impoli, c’était le cas vous concernant.
Cela ne traduit pas une attitude désinvolte vis-à-vis de notre clientèle, bien au contraire, l’équipe de notre établissement ne doit pas être intrusive auprès de la clientèle, nous restons discrets mais très attentionné.
Je vous présente mes excuses, si cela vous a semblé inconvenant.
Je vous adresse, cher monsieur, mes salutations les plus respectueuses.

M. Janvier Cédric.
Directeur général
No Public Name
Leisure travelers
60-69 years
Reviewed: 10 years ago (15/09/2016)
Date of experience: 09/2016

Enjoyed our stay in Bordeaux and will use this hotel when we come back.

Dear Guest,

Thank you for sharing your experience following your recent stay in our Hotel.

We are delighted to read that you enjoyed your stay with us.

We are looking forward to welcoming you back in the future.

Emilie Darcheville
Guest Relation Department
No Public Name
Leisure travelers
50-59 years
Reviewed: 10 years ago (11/09/2016)
Date of experience: 09/2016

Excellent, a very enjoyable stay. The staff were very friendly, helpful and efficient. The hotel is ideally located to explore Bordeaux and is near some very good restaurants.

Dear guest,

Thank you for sharing your experience regarding your stay at the Hotel de Seze

It is always a pleasure to receive positive feedback and I will share your comments with our team.

All your comments are important for us because they help us to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope to see you again soon.

Sincerely,

Emilie Darcheville
Guest Relation Department
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