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Public Reviews Score
87%

"Very satisfied"

Based on 5,542 reviews across 10 portals
:
No Public Name
Family
50-59 years
Reviewed: 3 days ago (02/06/2025)
Date of experience: 05/2025

J’ y reviendrai :) tout m’a très bien convenu

No Public Name
Couple
60-69 years
Reviewed: 1 week ago (29/05/2025)
Date of experience: 05/2025

Très satisfaits de notre sejour

By Serge
Alone
60-69 years
Reviewed: 1 week ago (26/05/2025)
Date of experience: 05/2025

Correct, juste un peu surpris pas l'accueil au 1er étage sans ascenseur.

By Stefan
Couple
40-49 years
Reviewed: 2 weeks ago (24/05/2025)
Date of experience: 05/2025

Unbelievable.
All personnel and services were amazing.

By Thomas O'Connell
Couple
40-49 years
Reviewed: 2 weeks ago (23/05/2025)
Date of experience: 05/2025

Great! We had a great stay and very much will come back if we are in Annecy again

No Public Name
Family
30-39 years
Reviewed: 2 weeks ago (23/05/2025)
Date of experience: 05/2025

Nous sommes repartis non reposés de notre séjour car les nuits sont difficiles à cause de la literie, la lumière passe à travers les rideaux, les vacanciers d’au dessus qui ne dormaient ni le jour ni la nuit et avaient le pas peu léger.
Heureusement que les réceptionnistes relèvent le niveau de l’hôtel.

By Tania
Couple
30-39 years
Reviewed: 2 weeks ago (19/05/2025)
Date of experience: 05/2025

The hotel has a perfect location, and the view from the room was very nice (corner room). The reception was very welcoming and very informative of surroundings and activities. He explained the payment information very well and gave us an option to decide whether we wanted breakfast or not later in the day. The rooms are a bit outdated and need some renovation/improvements, especially the carpet (which looks a bit disgusting) in common areas as well. Also, the lady that was there for checkout was very pushy to get us out of the room at 11am. It is the first time in years of traveling that someone from a reception comes up to the room to knock and tell us to check out within the first 15 minutes of check out time (11:15am). Considering standard check out time in most hotels is 12:00pm, I'm a bit shocked about that behavior. Other than that, everything went well and staff was very helpful with storing our luggage and even filling our water bottle :)

No Public Name
Friends
30-39 years
Reviewed: 3 weeks ago (18/05/2025)
Date of experience: 05/2025

The receptionist was super helpful and friendly. Excellent!

Dear guest,

Thank you very much for your kind comments, we are very happy to read that you enjoyed your stay with us. We work every day to provide the best service.
We hope to see you soon.

Kindly,
Diana
By SANNIER Philippe et Oksana
Couple
50-59 years
Reviewed: 3 weeks ago (15/05/2025)
Date of experience: 05/2025

La chambre était spacieuse, propre et confortable. Le personnel était serviable et sympathique. On était au calme sur la cour intérieure. Pour la voiture, un parking sous terrain est à 2 minutes de l'hôtel, lequel est lui-même situé à quelques minutes de la vielle ville d'Annecy et à quelques minutes du lac.
Je recommande !

No Public Name
Business
30-39 years
Reviewed: 3 weeks ago (13/05/2025)
Date of experience: 05/2025

bien. bonne literie. personnel gentil et serviable

Chère Amandine,

Nous vous remercions d'avoir partagé votre expérience.
Nous sommes ravis que vous ayez apprécié votre séjour avec nous! Votre satisfaction est notre plus belle récompense.
Nous serons ravis de vous accueillir à nouveau lors de votre prochaine visite à Annecy. Merci encore pour votre recommandation !

À très bientôt,

Diana
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