Hotel des Balances hotel logohotel logo
Public Reviews Score
93%

"Very satisfied"

Based on 14,713 reviews across 14 portals
:
No Public Name
Couple
40-49 years
Reviewed: 1 week ago (21/04/2024)
Date of experience: 04/2024

Satisfatória. O hotel é muito bem localizado, equipe muito atenciosa. Tomamos café da manhã no quarto e estava muito bom. Quartos limpos e espaçosos. Voltaria com certeza.

No Public Name
Couple
30-39 years
Reviewed: 1 week ago (21/04/2024)
Date of experience: 04/2024

Guest has not commented on review

No Public Name
Business
60-69 years
Reviewed: 1 week ago (21/04/2024)
Date of experience: 04/2024

Guest has not commented on review

By Marko
Couple
50-59 years
Reviewed: 1 week ago (21/04/2024)
Date of experience: 04/2024

Just fantastic

We thank you very much for your very good review and for your kind comments. It is a pleasure to hear that you enjoyed your stay with us. Come visit us soon again, we look forward to it!
By Shilpa Mathews
Friends
20-29 years
Reviewed: 1 week ago (21/04/2024)
Date of experience: 04/2024

Guest has not commented on review

Thank you a lot for your excellent rating! We are delighted that you appreciated your time staying with us. We would be happy to welcome you soon again.
No Public Name
Alone
30-39 years
Reviewed: 1 week ago (20/04/2024)
Date of experience: 04/2024

It was good

Thank you very much for your good review! We are very happy that you had a lovely stay at our hotel and we hope to welcome you soon again.
By Sumeet
Family
30-39 years
Reviewed: 1 week ago (20/04/2024)
Date of experience: 04/2024

Good

Thank you very much for your great review! We are very happy that you had a lovely stay at our hotel and we hope to welcome you soon again.
No Public Name
Family
60-69 years
Reviewed: 1 week ago (19/04/2024)
Date of experience: 04/2024

The view and location are amazing! My stay here was fantastic.

Thank you for taking the time to leave a review about your stay at our hotel. We are very pleased that you had a great time and enjoyed all the amenities we have to offer. Many thanks for your kind words and we look forward to welcoming you back soon.
By PAULET / HEROUX
Couple
20-29 years
Reviewed: 1 week ago (19/04/2024)
Date of experience: 04/2024

Nous avons adoré notre séjour à Lucerne. L'hôtel est propre et très bien situé. Il y a beaucoup de services proposés. La cuisine du restaurant est absolument délicieuse. Toutefois, l'amabilité du personnel n'est pas au maximum et nous avions souvent l'impression de déranger. Le personnel ne s'est pas vraiment intéressé à nous (peut être en raison de la barrière de langue ?)

Nous vous remercions d'avoir pris le temps de nous faire part de votre avis sur votre récent séjour à Lucerne. Nous sommes heureux de lire que vous avez apprécié la propreté et le confort de l'hôtel ainsi que la délicieuse cuisine de notre restaurant. Nous nous efforçons de fournir un service clientèle attentif et aimable. Nous nous excusons si cela n'a pas été l'expérience que vous avez vécue lors de votre séjour chez nous. Notre équipe s'efforce d'offrir un séjour agréable à tous nos clients. Nous apprécions les opinions et les commentaires de nos clients et nous profiterons de cette occasion pour réfléchir à la manière dont nous pourrons mieux servir tous nos hôtes à l'avenir. Nous espérons avoir la possibilité de pouvoir vous saluer lors d’un prochain passage à Lucerne.
No Public Name
Business
60-69 years
Reviewed: 1 week ago (19/04/2024)
Date of experience: 04/2024

Great hotel in a fantastic location with extremely friendly staff .
The sole blemish was the exceptionally low water pressure in the shower which qas a mere trickle ..

We thank you very much for your great rating and also for you helpful feedback! We are pleased that you had an enjoyable stag with us and we hope to welcome you soon again.
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