Hotel Diament Arsenal Palace Katowice/Chorzów **** hotel logohotel logo
Public Reviews Score
87%

"Very satisfied"

Based on 6,521 reviews across 11 portals
:
No Public Name
Business
Reviewed: 2 years ago (19/11/2024)
Date of experience: 11/2024

:)

Bardzo dziękujemy za pozytywną opinię i zapraszamy ponownie.

Serdecznie pozdrawiam,
Monika Karasek Wesołowska
Kierownik Recepcji
No Public Name
Business
Reviewed: 2 years ago (17/11/2024)
Date of experience: 11/2024

Cieknąca słuchawka prysznicowa, problem z jednolitą temperaturą wody bez względu na nr pokoju. Hotel przyjazny, czysty. Personel miły i pomocny.

Droga Pani Agnieszko,

Dziękujemy za Państwa opinię i cieszymy się, że doceniła Pani nasz personel oraz czystość hotelu. Jednocześnie przepraszamy za niedogodności związane z prysznicem i temperaturą wody. Zajmiemy się tymi kwestiami, by zapewnić naszym gościom jeszcze wyższy komfort pobytu. Mamy nadzieję, że mimo tych problemów spędziła Pani u nas miły czas i będziemy mieli przyjemność gościć Panią ponownie.

Serdecznie pozdrawiam,
Monika Karasek Wesołowska
Kierownik Recepcji
No Public Name
Friends
Reviewed: 2 years ago (14/11/2024)
Date of experience: 11/2024

nice

Dear Mr. Rudolf,

Thank you for your feedback! We are happy to hear that you had a positive experience. We look forward to welcoming you again soon!

Best regards,
Monika Karasek-Wesołowska
Front Office Manager
No Public Name
Business
Reviewed: 2 years ago (14/11/2024)
Date of experience: 11/2024

BARDZO MIŁY POBYT.

Szanowna Pani Małgorzato,

Bardzo dziękujemy za tak miłą opinię! Cieszymy się, że pobyt w naszym hotelu był dla Pani przyjemnością. To dla nas ogromna radość, że mogliśmy spełnić Pani oczekiwania.

Z niecierpliwością czekamy na kolejne spotkanie i mamy nadzieję, że już wkrótce znów będziemy mogli gościć Panią w naszym hotelu!

Serdecznie pozdrawiam,
Monika Karasek Wesołowska
Kierownik Recepcji
No Public Name
Alone
Reviewed: 2 years ago (13/11/2024)
Date of experience: 11/2024

I had the worst experience here. My stay was costly for the cause of the event (normal price is twice cheaper). My card was in euros and the price was in zloty, snd they didn’t offer me to choose the currency while paying by card as all the places do, and they charged me commission and said it was because I paid with apple pay (which was nonsense, I always pay with apple pay and have a choice of currency). Then I pointed it out to them they didn’t wanted to help me, but in the end reluctantly did refund, and of course I didn’t get the money straight away as it was processed by banks, but the hotel wanted me to pay again right that moment and didn’t want to wait until Monday when I might get that refund back. They only agreed to wait until Saturday, even though it was their incompetence and mistake. And when I offered to pay for one night and check out they didn’t let me do it and forced me to stay until Monday as the booking was nonrefundable. So I had yo put the whole amount of the price on my card again and pay again while waiting for the refund to return, and the second time the receptionist was competent and charged me in correct currency. So i really had a bad experience and bad customer service and feel like I’m owed money compensation for all this and the difference in price between hotel website and some other app. I wouldn’t want to stay here again and intend to write bad reviews about my stay on all the platforms.

Dear Guest,

Thank you for sharing your feedback regarding your recent stay. We are very sorry to hear about your dissatisfaction and the inconvenience you experienced during your visit. Please allow us to address the points you raised.

Regarding the payment process, we apologize if there was any misunderstanding or lack of clarity during the transaction. Our standard procedure is to offer the option of selecting a currency when possible. If this was not properly communicated or handled, we regret the oversight and will review our processes to ensure such situations do not recur.

As for the refund, we understand your frustration regarding the delay caused by the bank processing time. While we strive to assist in such situations, we must also adhere to policies to ensure mutual accountability. We apologize if our solution felt unsatisfactory, but it was necessary to maintain compliance with booking terms and conditions.

Should you wish to discuss this further, we encourage you to contact us directly. We value your feedback and hope to have the opportunity to restore your confidence in our services.

Kind regards,
Monika Karasek-Wesołowska
Front Office Manager
No Public Name
Alone
Reviewed: 2 years ago (12/11/2024)
Date of experience: 11/2024

only disadvantage was the thin wall and the noise from the neighbouring room. I had room nr. 409

Dear Mr. Herrmann,

Thank you for sharing your feedback. We are glad to hear that you enjoyed your stay with us, but we sincerely apologize for the inconvenience caused by the noise from the neighboring room. We understand how important a peaceful environment is for a comfortable stay, and we will certainly look into this issue to prevent it from happening in the future.

We truly appreciate your feedback, as it helps us to improve. We hope to have the opportunity to welcome you back and provide you with an even better experience next time.

Warm regards,
Monika Karasek Wesołowska
Front Office Manager
No Public Name
Couple
Reviewed: 2 years ago (12/11/2024)
Date of experience: 11/2024

Drunk, loud parties in the neighboring room at 01.00am. The hotel personnel didn’t do anything, although I complained. We had to leave the hotel in the middle of the night.

Dear Mr. Korobkin,

Thank you for sharing your feedback. We deeply apologize for the inconvenience caused by the noise from neighboring rooms and the lack of response from our staff. This is certainly not the level of service we strive to provide, and we understand how disruptive such behavior can be, especially when you have raised your concerns.

Please rest assured that we will address this issue with our team to ensure that future incidents are handled more promptly and effectively. We sincerely hope to have the opportunity to welcome you back and provide you with a much more peaceful and enjoyable stay.

Kind regards,
Monika Karasek Wesołowska
Reception Manager
No Public Name
Couple
Reviewed: 2 years ago (11/11/2024)
Date of experience: 11/2024

Dzień dobry!
Nic nie mogę powiedzieć na temat śniadania, dlatego że opuściliśmy hotel z powodu hałasu innych gości. O 00:30 nasz sąsiad głośno rozmawiał z przyjaciółmi, nawet recepcjonista nie była w stanie go uspokoić.
Jest nam bardzo przykro, że nasz pobyt w mieście został zrujnowany przez hotel Diament.
To samo będzie na Google.maps.

Szanowni Państwo,

Bardzo dziękujemy za podzielenie się swoją opinią. Przepraszamy, że hałas ze strony innych gości zakłócił Państwa pobyt i spowodował tak negatywne wrażenia. Zależy nam na komforcie naszych gości, dlatego rozumiemy, jak frustrująca może być taka sytuacja.

Chociaż staramy się dbać o porządek i ciszę w hotelu, zdajemy sobie sprawę, że nie udało się to w Państwa przypadku. W związku z tym dokładamy wszelkich starań, aby takie incydenty nie miały miejsca w przyszłości.

Jeszcze raz przepraszamy za zaistniałą sytuację i mamy nadzieję, że mimo wszystko zechcą Państwo dać nam kolejną szansę w przyszłości.

Serdecznie pozdrawiam,
Monika Karasek Wesołowska
Kierownik Recepcji
No Public Name
Alone
Reviewed: 2 years ago (10/11/2024)
Date of experience: 11/2024

I love dancing

Dear Mr. Leschinski,

Thank you for sharing your thoughts!

Looking forward to welcoming you back soon!

Best regards,
Monika Karasek Wesołowska
Front Office Manager
No Public Name
Business
Reviewed: 2 years ago (08/11/2024)
Date of experience: 11/2024

bardzo pozytywne

Szanowny Panie Andrzeju,

Bardzo dziękujemy za tak pozytywną opinię! Cieszymy się, że pobyt w naszym hotelu spełnił Pana oczekiwania i był udany. Państwa zadowolenie to dla nas największa nagroda.

Mamy nadzieję na ponowne spotkanie w przyszłości!

Serdecznie pozdrawiam,
Monika Karasek Wesołowska
Kierownik Recepcji
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