Hotel Diament Arsenal Palace Katowice/Chorzów **** hotel logohotel logo
Public Reviews Score
87%

"Very satisfied"

Based on 6,526 reviews across 11 portals
:
No Public Name
Friends
Reviewed: 4 years ago (31/08/2022)
Date of experience: 08/2022

Great!

Dear Sir,

thank you for taking your time to share with us you opinion.
Your comments are very positive, what makes us proud due to the fact we pay a lot of attention to satisfy our guests .
Thank you once more for your high score. We look forward to seeing you again in the future.

Yours sincerely,
Agnieszka Zięba
General Manager
No Public Name
Couple
Reviewed: 4 years ago (31/08/2022)
Date of experience: 08/2022

Super pobyt, warto plecić Wasz obiekt

Szanowna Pani,

dziękujemy za pobyt w Hotelu Diament Arsenal Palace oraz pozostawioną opinię.
Cieszymy się, że spełniliśmy wszystkie Pani oczekiwania.
Zapraszamy serdecznie do ponownych odwiedzin naszego hotelu.

Z wyrazami szacunku,
Agnieszka Zięba
p.o. Dyrektora Hotelu
No Public Name
Couple
Reviewed: 4 years ago (29/08/2022)
Date of experience: 08/2022

Świetnie

Szanowna Pani,

dziękujemy za pobyt w Hotelu Diament Arsenal Palace oraz pozostawioną opinię.
Cieszymy się, że spełniliśmy wszystkie Pani oczekiwania.
Zapraszamy serdecznie do ponownych odwiedzin naszego hotelu.

Z wyrazami szacunku,
Agnieszka Zięba
p.o. Dyrektora Hotelu
No Public Name
Business
Reviewed: 4 years ago (29/08/2022)
Date of experience: 08/2022

Miło, czysto, cicho, smacznie

Szanowny Panie,

dziękujemy za pobyt w Hotelu Diament Arsenal Palace oraz pozostawioną opinię.
Cieszymy się, że spełniliśmy wszystkie Pańskie oczekiwania.
Zapraszamy serdecznie do ponownych odwiedzin naszego hotelu.

Z wyrazami szacunku,
Agnieszka Zięba
p.o. Dyrektora Hotelu
No Public Name
Business
Reviewed: 4 years ago (29/08/2022)
Date of experience: 08/2022

soddisfacente

Dear Sir,

thank you for taking your time to share with us you opinion.
Your comments are very positive, what makes us proud due to the fact we pay a lot of attention to satisfy our guests .
Thank you once more for your high score. We look forward to seeing you again in the future.

Yours sincerely,
Agnieszka Zięba
General Manager
No Public Name
Reviewed: 4 years ago (24/08/2022)
Date of experience: 08/2022

Ciężkie zasłony, dywany, zdecydowanie wolę jasne i przestronne wnętrza. Na krótki pobyt może być

Szanowna Pani,

dziękujemy za pobyt w Hotelu Diament Bella Notte oraz pozostawioną opinię.
Cieszymy się, że spełniliśmy prawie wszystkie Pani oczekiwania.
Zapraszamy serdecznie do ponownych odwiedzin naszego hotelu.

Z wyrazami szacunku,
Agnieszka Zięba
p.o. Dyrektora Hotelu
No Public Name
Family
Reviewed: 4 years ago (21/08/2022)
Date of experience: 08/2022

The airco was broken, beds were lousy, bar was closed one night, in the restaurant / bar was 1 girl working who did her best but was so busy, she couldn't help that. In the area next to the restaurant was a darts event. No problem, but they had their own bar. They only took over the bar of the restaurant so the poor girl got more busy and having a nice dinner with my family was not possible anymore. The rest of the staff at the reception had no intension to help her while they had nothing to do. The next morning the reception was full of half empty beer glasses. It was not cleaned by the staff. Very dirty and unproffesional. When I checked out I asked for a reaction of the manager but I'm still waiting for that.

Dear Guest,

thank you for your stay in Hotel Diament Arsenal Palace and sharing with us your comments.
We apologize for any shortcomings that we will try to eliminate immediately.
We hope to have an opportunity to welcome you back again soon.

Yours sincerely,
Agnieszka Zięba - General Manager
No Public Name
Friends
Reviewed: 4 years ago (18/08/2022)
Date of experience: 08/2022

Definitely now what I expected from a 4 star hotel. They didn't offer anything to make your stay easier. When my friend who I stayed with in the room wanted to go back by herself, they were only able to let her in the room, because one room still hadn't checked in. She wasn't allowed to keep the spare key though. They only had as many keys as the rooms (not even sore ones for the hotel staff).

Dear Madam,

Thank you for your time spent on providing us with your valuable feedback related to your stay with us.
We are sincerely concerned and we do apologize for not fulfilling your expectations in some areas. Your feedback will help us to continually improve the standard of facilities and services offered to all our guests.
We truly hope that you will come back to the Hotel Diament Arsenal Palace and give us another opportunity to meet your expectations.

Yours sincerely,
Agnieszka Zięba
acting General Manager
No Public Name
Friends
Reviewed: 4 years ago (14/08/2022)
Date of experience: 08/2022

W porządku

Szanowna Pani,

Dziękujemy za wizytę w Hotelu Diament Arsenal Palace oraz pozostawioną opinię.
Przykro nam, że nie udało się spełnić wszystkich Pani oczekiwań.
Mimo to zapraszamy ponownie do odwiedzin w naszym hotelu, z nadzieją na otrzymanie wyższej oceny po kolejnej wizycie.

Z wyrazami szacunku,
Agnieszka Zięba
p.o. Dyrektora Hotelu
No Public Name
Alone
Reviewed: 4 years ago (07/08/2022)
Date of experience: 08/2022

Wszystko ok

Szanowny Panie,

dziękujemy za pobyt w Hotelu Diament Arsenal Palace oraz pozostawioną opinię.
Cieszymy się, że spełniliśmy wszystkie Pańskie oczekiwania.
Zapraszamy serdecznie do ponownych odwiedzin naszego hotelu.

Z wyrazami szacunku,
Agnieszka Zięba
p.o. Dyrektora Hotelu
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