Hotel Diament Plaza Gliwice **** hotel logohotel logo
Public Reviews Score
89%

"Very satisfied"

Based on 5,291 reviews across 11 portals
:
No Public Name
Family
80+ years
Reviewed: 5 months ago (04/01/2026)
Date of experience: 01/2026

It was an old building maybe about 150
Years old and I enjoyed the style the layout and the styling of the building and rooms was very in keeping with the age of the building. I like it.

Dear Guest,

Thank you very much for sharing your feedback and for giving us the highest rating for your stay at our hotel.

We are delighted that you appreciated the unique character of our historic architecture, both in terms of the interior design and its harmony with the building's historic style. Our guests' satisfaction resulting from the unique atmosphere of the place is particularly important to us and motivates us to maintain this unique atmosphere.

We are also pleased that the comfort of the room, the daily attention to cleanliness, and the professionalism of the staff had a positive impact on your experience. We also thank you for your kind words about the service and your appreciation for the richness and quality of the breakfast – such feedback is our greatest reward.

We will be delighted to welcome you again on your next visit.

Sincerely,
Magdalena Kwiecińska
Front Office Manager
No Public Name
Business
50-59 years
Reviewed: 5 months ago (29/12/2025)
Date of experience: 12/2025

Wysoki standard. Polecam!

Szanowny Gościu,

serdecznie dziękujemy za podzielenie się opinią oraz przyznanie najwyższych ocen wszystkim kluczowym aspektom pobytu w naszym hotelu.

Jest nam niezwykle miło, że wysoki standard, czystość pokoi oraz profesjonalizm naszego zespołu spełniły Państwa oczekiwania i przyczyniły się do pełnej satysfakcji z wizyty.

Szczególne znaczenie ma dla nas także docenienie jakości śniadań, obsługi restauracji oraz sprawności procesów meldowania i wymeldowywania.

Państwa uznanie stanowi dla nas wielką motywację do dalszego podnoszenia jakości świadczonych usług i codziennej troski o komfort wszystkich Gości. Dziękujemy również za rekomendację.

Z poważaniem
Magdalena Kwiecińska
Kierownik Recepcji
No Public Name
Alone
60-69 years
Reviewed: 6 months ago (20/12/2025)
Date of experience: 12/2025

wszystko było super, byłem bardzo zadowolony, ​​chętnie wrócę

Szanowny Gościu,

serdecznie dziękujemy za podzielenie się tak pozytywną opinią po pobycie w naszym hotelu oraz za bardzo wysokie oceny przyznane wszystkim kluczowym aspektom wizyty.

Cieszymy się, że zarówno profesjonalizm i uprzejmość personelu recepcji, jak i sprawność procesu meldowania oraz wymeldowania przyczyniły się do Pańskiego zadowolenia z pobytu. Szczególne znaczenie mają dla nas słowa uznania za pomoc i zaangażowanie naszego zespołu.

Jest nam niezmiernie miło, że docenił Pan komfort oraz czystość przygotowanego pokoju, a także wysoki standard obsługi w restauracji. Cieszymy się, że żurek oraz poziom serwisu spełniły oczekiwania, a dodatkowe atrakcje, jak prezentacja robota do serwowania, zostały pozytywnie odebrane.

Pańska deklaracja powrotu jest dla całego zespołu wyjątkowym wyróżnieniem i motywacją do dalszego dbania o najwyższy standard świadczonych usług. Mamy nadzieję, że kolejne wizyty będą równie udane i satysfakcjonujące.

Z poważaniem
Magdalena Kwiecińska
Kierownik Recepcji
No Public Name
Business
40-49 years
Reviewed: 6 months ago (19/12/2025)
Date of experience: 12/2025

Excellent. The morning receptionist was the best

Dear Guest,

Thank you very much for sharing your feedback and giving us the highest rating for your stay at our hotel.

We are extremely pleased that we have met your expectations in every aspect of your stay – from room cleanliness and quality of service, to comfort and the standards of services offered. We are particularly pleased with your appreciation of the reception staff's work in the mornings – such accolades are a great motivation for us and demonstrate the importance of direct contact with guests.

We also thank you for such positive reviews of all other aspects of your stay. The satisfaction of our guests remains our greatest asset and continually inspires us to continue improving our standards.

We hope that we will have the pleasure of welcoming you again during future visits.

Sincerely,
Magdalena Kwiecińska
Front Office Manager
No Public Name
Alone
60-69 years
Reviewed: 6 months ago (16/12/2025)
Date of experience: 12/2025

I have been at the Hotel twice: both excellent experiences.

Dear Guest,

Thank you very much for sharing your feedback and for the highest rating of your stay at our hotel.

We are pleased that each of your visits has been a completely satisfying experience. The satisfaction of our guests is a great honor for us and motivates us to continue improving the quality of our services.

We are very pleased that the cleanliness of the room, the professionalism of the team, and the standard of service at the reception and restaurant met your expectations. We also thank you for your positive feedback about the breakfast buffet and the efficient check-in and check-out process.

We are grateful for your trust and are pleased that you have chosen our hotel again. We hope to welcome you again soon on your next visit.

Sincerely,
Magdalena Kwiecińska
Front Office Manager
No Public Name
Couple
50-59 years
Reviewed: 6 months ago (16/12/2025)
Date of experience: 12/2025

Great hotel

Dear Guest,

Thank you for sharing your feedback and for the high rating of your stay at our hotel.

We are pleased that the cleanliness of the room, the professional reception service, the efficient check-in and check-out process, and the technical preparation of the room met your expectations. Guest satisfaction with these aspects and the positive impressions of your stay are extremely important to us and serve as a significant motivation for our continued work.

We also appreciate your comments regarding the breakfast buffet, the restaurant service, and the quality and presentation of the menu items. Every suggestion helps us improve the quality of our services and better tailor our offerings to our guests' expectations.

We sincerely thank you for choosing our hotel, and we hope that we will meet your expectations even more on your next visit.

Sincerely,
Magdalena Kwiecińska
Front Office Manager
No Public Name
Alone
Reviewed: 6 months ago (15/12/2025)
Date of experience: 12/2025

ok

Szanowny Gościu,

Serdecznie dziękujemy za podzielenie się swoją opinią oraz przyznanie najwyższej oceny pobytu w naszym hotelu.

Cieszymy się, że spełniliśmy Pana/Pani oczekiwania we wszystkich najważniejszych aspektach, począwszy od czystości pokoju i jakości obsługi, po poziom serwisu w restauracji i standard śniadań. Zadowolenie naszych Gości jest dla nas największą wartością i motywacją do dalszego doskonalenia świadczonych usług.

Mamy nadzieję, że ponownie będziemy mieli przyjemność gościć Pana/Panią podczas kolejnej wizyty.

Z poważaniem
Magdalena Kwiecińska
Kierownik Recepcji
No Public Name
Business
30-39 years
Reviewed: 6 months ago (14/12/2025)
Date of experience: 12/2025

The hotel was great, cool location, big rooms. All good.
Breakfast was very simple and repeated every day, just ok

Dear Guest,

Thank you for sharing your review and for the high rating of your stay at our hotel.

We are pleased that you appreciated the spacious rooms, attractive location, and high quality of service at the reception and housekeeping. Your satisfaction with the cleanliness and smooth check-in and check-out process is extremely important to us and motivates our team to continue to improve our standards.

We also thank you for sharing your feedback regarding the breakfast buffet. Every suggestion from our guests is a valuable source of information, which we use to continually improve our offerings and better meet your expectations.

We hope that your future visits will be just as comfortable for you and that our services will meet all your expectations.

Sincerely,
Magdalena Kwiecińska
Front Office Manager
No Public Name
Business
Reviewed: 6 months ago (14/12/2025)
Date of experience: 12/2025

The organization de parking its very bad

Dear Guest,

Thank you for sharing your feedback and for the very high rating of your stay at our hotel.

We are pleased that you appreciated the cleanliness of your room, the professionalism and courtesy of the staff, and the high standard of our catering and technical services. Your positive feedback is a great motivation for the entire team to continue improving the quality of our services.

We also thank you for pointing out the difficulties with parking arrangements. Every such comment is extremely valuable to us and helps us identify areas that require further improvement to make our guests' stay even more comfortable.

We hope that on your future visits, we will meet all your expectations in terms of both service and amenities.

Sincerely,
Magdalena Kwiecińska
Front Office Manager
No Public Name
Couple
30-39 years
Reviewed: 6 months ago (13/12/2025)
Date of experience: 12/2025

It was Perfect!

Dear Guest,

We sincerely thank you for sharing your feedback and for giving us the highest possible rating for your stay at our hotel.

We are very grateful that every aspect of your visit – from the cleanliness of your room, through the efficient reception staff, to the quality of the food and the standard of service in the restaurant – met your expectations and contributed to such a positive experience.

Your high level of satisfaction and willingness to recommend our hotel are a huge motivation for us to continue working to maintain our high standards.

We will be delighted to welcome you back on your next visit.

Sincerely,
Magdalena Kwiecińska
Front Office Manager
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