Excelsior by Geisel hotel logohotel logo
Public Reviews Score
87%

"Very satisfied"

Based on 6,877 reviews across 9 portals
:
No Public Name
Business
60-69 years
Reviewed: 5 months ago (06/10/2025)
Date of experience: 10/2025

Eine tolles Hotel und Mitarbeitende mit Stil, Stolz sowie sehr zuvorkommend.

Thank you very much for your kind review. We are delighted to hear that you had a pleasant stay with us and appreciate your positive feedback.

We hope to welcome you back soon for another enjoyable stay. To save 10% on a future reservation, feel free to call us at +49 (0) 89 55137 8193 or simply book online at www.excelsior-hotel.de using the booking code: LOYALTY.

We sincerely look forward to welcoming you again in the future.

Best regards from Munich

The Hotel Excelsior by Geisel Team
By francesco candido
Business
50-59 years
Reviewed: 5 months ago (06/10/2025)
Date of experience: 10/2025

Excellent hotel, great location. Very good restaurant.

Dear Francesco Candido,

Thank you very much for your kind review. We are delighted to hear that you had a pleasant stay with us and appreciate your positive feedback.

We hope to welcome you back soon for another enjoyable stay. To save 10% on a future reservation, feel free to call us at +49 (0) 89 55137 8193 or simply book online at www.excelsior-hotel.de using the booking code: LOYALTY.

We sincerely look forward to welcoming you again in the future.

Best regards from Munich

The Hotel Excelsior by Geisel Team
No Public Name
Business
40-49 years
Reviewed: 5 months ago (06/10/2025)
Date of experience: 10/2025

das haus ist nettund gemütlich. ist nunaber auch in die jahre gekommen.
das einzelzimmer für 400 euro ohne frühstück ist selbst zur wiesn schon happig - allem voran wennes dari, trotz geschlossenem fenster, bitterkalt ist.

Lieber Gast,

vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr wertvolles Feedback mitzuteilen.

Es freut uns zu hören, dass Sie die Gemütlichkeit und Atmosphäre unseres Hauses schätzen. Gleichzeitig bedauern wir, dass Ihr Aufenthalt durch die Kälte im Zimmer sowie das Preis-Leistungs-Verhältnis, insbesondere während der Wiesn, nicht Ihren Erwartungen entsprochen hat. Ihr Hinweis bezüglich der Zimmertemperatur trotz geschlossenem Fenster ist für uns sehr aufschlussreich und wir werden diesen Punkt an unser Technikteam weitergeben.

Wir würden uns freuen, Sie in Zukunft erneut bei uns begrüßen zu dürfen – mit dem Ziel, Ihre Erwartungen nicht nur zu erfüllen, sondern zu übertreffen. Gern können Sie den Code LOYALTY für Ihre nächste Buchung verwenden um 10% zu sparen. Kontaktieren Sie uns hierzu gern telefonisch unter +49 (0) 89 55137 8193 oder buchen Sie online unter www.excelsior-hotel.de

Beste Grüße aus München,

Ihr Team des Hotel Excelsior by Geisel
No Public Name
Friends
40-49 years
Reviewed: 5 months ago (06/10/2025)
Date of experience: 10/2025

Very nice stay

Thank you very much for your kind review. We are delighted to hear that you had a pleasant stay with us and appreciate your positive feedback.

We hope to welcome you back soon for another enjoyable stay. To save 10% on a future reservation, feel free to call us at +49 (0) 89 55137 8193 or simply book online at www.excelsior-hotel.de using the booking code: LOYALTY.

We sincerely look forward to welcoming you again in the future.

Best regards from Munich

The Hotel Excelsior by Geisel Team
No Public Name
Friends
40-49 years
Reviewed: 5 months ago (06/10/2025)
Date of experience: 10/2025

Really nice stay

Thank you very much for your kind review. We are delighted to hear that you had a pleasant stay with us and appreciate your positive feedback.

We hope to welcome you back soon for another enjoyable stay. To save 10% on a future reservation, feel free to call us at +49 (0) 89 55137 8193 or simply book online at www.excelsior-hotel.de using the booking code: LOYALTY.

We sincerely look forward to welcoming you again in the future.

Best regards from Munich

The Hotel Excelsior by Geisel Team
By Johnce Wells
Friends
40-49 years
Reviewed: 5 months ago (04/10/2025)
Date of experience: 10/2025

Very Nice hotel with freindly staff

Dear Mr. Wells,

Thank you very much for your kind review. We are delighted to hear that you had a pleasant stay with us and appreciate your positive feedback.

We hope to welcome you back soon for another enjoyable stay. To save 10% on a future reservation, feel free to call us at +49 (0) 89 55137 8193 or simply book online at www.excelsior-hotel.de using the booking code: LOYALTY.

We sincerely look forward to welcoming you again in the future.

Best regards from Munich

The Hotel Excelsior by Geisel Team
No Public Name
Group
50-59 years
Reviewed: 5 months ago (04/10/2025)
Date of experience: 10/2025

We ran out of water before bed and it was not restored before we checked out the next morning. They did not offer us any compensation. Small single bed was very uncomfortable

Dear Guest,

Thank you for taking the time to share your valuable feedback with us.

We are very sorry that you experienced inconveniences during your stay.We understand how it is when amenities are not available as expected, thus affecting your comfort.

Please be assured that your comments are of great importance to us. We will discuss the issues raised internally to avoid similar situations in the future and to further improve our services.

To make your next stay even more enjoyable, please feel free to call us at +49 (0) 89 55137 8193 or book online at www.excelsior-hotel.de using the booking code LOYALTY to enjoy a 10% discount on a future reservation. It would be our pleasure to welcome you back in the future and exceed your expectations.

Best regards from Munich,

The Hotel Excelsior by Geisel Team
No Public Name
Family
50-59 years
Reviewed: 5 months ago (03/10/2025)
Date of experience: 10/2025

We had a terrific stay at your hotel! The best part of our experience was the customer service provided by your front desk staff. Each person was very friendly and extremely helpful. I cannot say enough about them and would like to pass a sincere thank you to them all!

Thank you very much for your kind review. We are delighted to hear that you had a pleasant stay with us and appreciate your positive feedback.

We hope to welcome you back soon for another enjoyable stay. To save 10% on a future reservation, feel free to call us at +49 (0) 89 55137 8193 or simply book online at www.excelsior-hotel.de using the booking code: LOYALTY.

We sincerely look forward to welcoming you again in the future.

Best regards from Munich

The Hotel Excelsior by Geisel Team
No Public Name
Couple
40-49 years
Reviewed: 5 months ago (02/10/2025)
Date of experience: 09/2025

Overall, this hotel is very nice. The staff are extremely friendly and accommodating.

Dear guest,

Thank you very much for your kind review. We are delighted to hear that you had a pleasant stay with us and appreciate your positive feedback.

We hope to welcome you back soon for another enjoyable stay. To save 10% on a future reservation, feel free to call us at +49 (0) 89 55137 8193 or simply book online at www.excelsior-hotel.de using the booking code: LOYALTY.

We sincerely look forward to welcoming you again in the future.

Best regards from Munich

The Hotel Excelsior by Geisel Team
No Public Name
Business
70-79 years
Reviewed: 5 months ago (02/10/2025)
Date of experience: 09/2025

Sauber, etwas altmodisch in der Technik (ohne Klimaanlage) und im Dekor; Preis Leistung schlecht (aber während dem Oktoberfest)

Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr wertvolles Feedback mitzuteilen.

Wir sind stets darum bemüht, unsere Einrichtung und Technik zu verbessern, und Ihre Anmerkungen helfen uns dabei, das Gästeerlebnis weiter zu optimieren. Ihre konstruktive Kritik schätzen wir sehr und nehmen sie als Ansporn, unsere Teechnik kontinuierlich zu verfeinern.

Wir würden uns freuen, Sie in Zukunft erneut bei uns begrüßen zu dürfen – mit dem Ziel, Ihre Erwartungen nicht nur zu erfüllen, sondern zu übertreffen. Gern können Sie den Code LOYALTY für Ihre nächste Buchung verwenden um 10% zu sparen. Kontaktieren Sie uns hierzu gern telefonisch unter +49 (0) 89 55137 8193 oder buchen Sie online unter www.excelsior-hotel.de

Beste Grüße aus München,

Ihr Team des Hotel Excelsior by Geisel
Back to Top CERTIFICATE what's this?