Excelsior by Geisel

Fui infeliz na escolha do hotel, péssima localização, quase em frente a estação de trem, um barulho terrível, janelas não vedavam, café da manhã fraquissimo, room service nunca atendia e serviço muito limitado, não tinha batata frita e chocolate quente!

Sehr gut

Qwertz

Sehr nettes Personal und sehr aufmerksam

Aufmerksames und freundliches Personal. Dennoch ist das Hotel insgesamt sehr ungemütlich, kalt und hat teilweise noch sehr altes Inventar.

Es wäre gut, wenn vorher berichtet worden wäre, welche Größe das Zimmer hat und welche Abstellmöglichkeiten/Schränke gegeben sind. Bei einer Aufenthaltsdauer von 4 Nächten ist ein Upgrade zu empfehlen.

Excellent experience, thank you very much

- 40 mt from central station,
- wonderful location.
- Very helpful staff, literally trying to help anyway they can,
- Sufficient and delightful breakfast,
- Big and clean rooms,
- Definitely value for it’s money -if your room is close to street, sometimes a bit noisy at night.

Avoid this hotel by every means!!!
The worst hotel experience you can find in Munich!

Sharing this review, yet imagine how the hotel reaction would be, so take this warning advice seriously! And note this is not a 4-star hotel.
Asked for a quiet room 2 days before arrival. I was placed in a room facing the main street. All hotel windows are not sound isolated (2025..is this real?!). Super noisy rooms! With a tram every 5 minutes… Asked to move that same evening, offered worst with additional floor stairs to climb (no elevator) with luggage. After not been able to sleep the entire night, I asked for a room change in the morning. Was offered a smaller inner room, but the customer manager decided (after not sleeping a night) that is an “upgrade”, insisting on me paying 20 Euros more. Told him I will not cover this for a lower grade room, that they could have also offered the room the previous night, and I could have slept – take responsibility!
On check out, the customer manager Nikolas humiliated me again and again before the shocked eyes of stuff and guests at the reception area, “trying to teach a guest a lesson”, insisting on paying 20 Euro (that is how much this hotel reputation is worth), and made jokes upon me “and hopefully we can serve you again”, as the hotel stuff was stunned.
This “manager” Nikolas is arrogant and treates hotel guests horribly. He is working just a couple of months at the hotel, and decided to charge guests for every basic hotel service – meaning you check in, and come out with extra charges (water put 10 euros, iron in the room 13 euros, heater extra charge… etc.)
To add to all that, some of the comments he made while trying to “educate” a guest, would have ended up in a hate crime complaint if I would have stayed another night in Munich. This stay has demolished an entire week of business travel, making me sick and tired.
With that said, I must say that the only light in this stay was the reception team that totally understood the situation, with hand tied because of their horrible manager. Two kind people especially, there was a Croatian guy called Josip, very polite and hospitable, ready to help and intelligent, and an Albanian guy I think, that took this situation to his heart.
Hope this review reaches the hotel manager Thomas Rethage and also the “Preferred hotels” company and will take this event seriously with action against this bad behavior and racist employee. Meanwhile, a personal recommendation, do avoid this hotel in every way!

stilvoll. sehr freundliches und hilfsbereites Personal