Excelsior by Geisel hotel logohotel logo
Public Reviews Score
88%

"Very satisfied"

Based on 6,913 reviews across 9 portals
:
By Alexey
Alone
40-49 years
Reviewed: 1 year ago (04/01/2025)
Date of experience: 01/2025

I really like my stay in Excelsior, staff was very friendly and helpful, breakfast was great, and design was really neat. But there is one thing that I didn’t like — there was no sound isolation from the street noise. That was very unpleasant especially during the night. I didn’t sleep well. :(

Dear Alexey,

Thank you so much for your review!
We are so delighted to hear that you were happy with our staff and the breakfast buffet.

We are aware that due to the location of our hotel, acoustic disturbances cannot be completely avoided, but we hope that you were able to enjoy the advantages of staying directly in the city center. We have also noted in your guest profile that you would like a quieter room for your next stay.

And if you’re ever back in Munich, you’re always welcome here. You can make reservations by calling us at +49 (0) 89 5513 7193.

Or simply book online: https://www.excelsior-hotel.de.
Use your booking code: LOYALTY to save 10%. Feel free to recommend us and share the code with friends and acquaintances.

Just enter the code during the booking process or mention it when making a reservation by phone.

We look forward to seeing you again.

Best regards

EXCELSIOR by Geisel and the entire team
By Sven K.
Family
50-59 years
Reviewed: 1 year ago (04/01/2025)
Date of experience: 01/2025

Top Hotel !

Lieber Sven K,

vielen herzlichen Dank für Ihre wunderbare Bewertung! Ihr positives Feedback freut uns sehr.

Sollten Sie wieder nach München kommen, sind Sie bei uns herzlich willkommen. Reservierungen nehmen wir gerne unter der Telefonnummer +49 (0) 89 5513 7193 entgegen.

Oder buchen Sie ganz einfach online: https://www.excelsior-hotel.de.
Nutzen Sie dazu Ihren Buchungscode: LOYALTY und sparen Sie 10%.
Gerne dürfen Sie uns weiterempfehlen und den Code an Freunde und Bekannte weitergeben.

Geben Sie dazu den Code einfach im Buchungsprozess ein oder nennen Sie Ihren Code bei Ihrer telefonischen Reservierung.

Wir freuen uns auf ein Wiedersehen.

Beste Grüße
Excelsior by Geisel und das gesamte Team

By Ch. Hack
Family
30-39 years
Reviewed: 1 year ago (04/01/2025)
Date of experience: 01/2025

⭐️⭐️⭐️⭐️⭐️

Lieber Ch. Hack,

vielen herzlichen Dank für Ihre Bewertung und die 5 Sterne, dies freut uns sehr!

Sollten Sie wieder nach München kommen, bei uns sind Sie herzlich willkommen. Reservierungen nehmen wir gerne unter der Telefonnummer +49 (0) 89 5513 7193 entgegen.

Oder buchen Sie ganz einfach online: https://www.excelsior-hotel.de.
Nutzen Sie dazu Ihren Buchungscode: LOYALTY und sparen Sie 10%.
Gerne dürfen Sie uns weiterempfehlen und den Code an Freunde und Bekannte weitergeben.

Geben Sie dazu den Code einfach im Buchungsprozess ein oder nennen Sie Ihren Code bei Ihrer telefonischen Reservierung.

Wir freuen uns auf ein Wiedersehen.

Beste Grüße
Excelsior by Geisel und das gesamte Team

By Danny Saenz
Couple
40-49 years
Reviewed: 1 year ago (03/01/2025)
Date of experience: 01/2025

The experience was terrible, I had a health problem with a nosebleed the first night, the Hotel Manager was more concerned about charging me €150 for a pillow that was stained with blood than worrying about my health.

Dear Mr. Saenz,

Thank you very much for taking your time to provide us your feedback.

Please be assured that the health and well-being of our guests is our top priority.
Our reception is staffed 24/7 and can be contacted at any time.

Please note that we have charged you for the cost of the pillow as it was not reusable for other guests anymore.
We hope that you will also be able to understand our site and commitments as a hotel.

We would be pleased to welcome you again to convince you of our services.
You can make reservations by calling us at +49 (0) 89 5513 7193.

Or simply book online: https://www.excelsior-hotel.de.
Use your booking code: LOYALTY to save 10%. Feel free to recommend us and share the code with friends and acquaintances.

Just enter the code during the booking process or mention it when making a reservation by phone.

We look forward to seeing you again.

Best regards

EXCELSIOR by Geisel and the entire team
By Renata Hausmann
Friends
50-59 years
Reviewed: 1 year ago (03/01/2025)
Date of experience: 01/2025

Nonostante la comodità , la pulizia e devo dare un giudizio negativo per la RUMOROSITà della camera!
Tram, treni, traffico... c'è di tutto nella strada che passa sotto le finestre a tutte le ore!
Consiglierei questo Hotel, ma accertando di avere la camera che affacci sul lato della strada pedonale.

Dear Renata Hausmann,

Thank you so much for your review! We are very pleased to hear that you had an enjoyable stay with us.
We are aware that due to the location of our hotel, acoustic disturbances cannot be completely avoided, but we hope that you were able to enjoy the advantages of staying directly in the city center. We have also noted in your guest profile that you would like a quieter room for your next stay.

And if you’re ever back in Munich, you’re always welcome here. You can make reservations by calling us at +49 (0) 89 5513 7193.

Or simply book online: https://www.excelsior-hotel.de.
Use your booking code: LOYALTY to save 10%. Feel free to recommend us and share the code with friends and acquaintances.

Just enter the code during the booking process or mention it when making a reservation by phone.

We look forward to seeing you again.

Best regards

EXCELSIOR by Geisel and the entire team
By Sewon Kim
Family
30-39 years
Reviewed: 1 year ago (02/01/2025)
Date of experience: 12/2024

We really enjoyed our stay here, and wished we booked this hotel for the 2nd part of our stay in Munich. The staff service was excellent, and my entire family enjoyed the ambiance. We also felt like the hotel was very family friendly, especially with children. The immediate neighborhood had some construction going on, but it was such a short walk to the main square that it was no problem for us. The rooms appeared to have some wear & tears which is understandable with the history, so I think a little more care (like redoing the caulking in the bath tubs or cleaning the upholstery or re-upholstering sofas and chairs) would go a long way to make this place a perfect 10/10.

Dear Sewon Kim,

Thank you so much for your great review! We are very pleased to hear that you and your family had an enjoyable stay with us. We will gladly pass your compliments to our staff.

And if you’re ever back in Munich, you’re always welcome here. You can make reservations by calling us at +49 (0) 89 5513 7193.

Or simply book online: https://www.excelsior-hotel.de.
Use your booking code: LOYALTY to save 10%. Feel free to recommend us and share the code with friends and acquaintances.

Just enter the code during the booking process or mention it when making a reservation by phone.

We look forward to seeing you and your family again.

Best regards

EXCELSIOR by Geisel and the entire team
No Public Name
Family
40-49 years
Reviewed: 1 year ago (02/01/2025)
Date of experience: 01/2025

We enjoyed our stay overall. The room was spacious and clean. What really was missing was a kettle and cups for tea or coffee. Another thing was the soap that we really shared carefully ( three adults in a room: my mom, my son and I) as we understood that we won’t be given the refill the next day. So if you are short of soap, just put the container on the wall (like in other hotels) and no one’ll have to worry. The same for tissues and toilet paper- we really shared carefully and thought about buying in the nearest supermarket. We didn’t stay in the room the whole day: left at 9a.m. and came back an 5p.m. So it’s not about the exaggerate use of something. The last thing - slippers, despite a wooden floor in the room and a warm floor in the bathroom, we badly needed them…

Dear Guest,

Thank you for taking the time to provide your feedback. Please excuse the fact that you have not been provided with a kettle in your room. Our rooms are not typically equipped with one, but you can of course order one from reception at any time and we will bring it to your room. We will also check with our housekeeping the equipment of the rooms with care products.
We are always striving to improve our services, and your comments are invaluable to us.

We greatly appreciate your constructive criticism and will use it to enhance the experience for all our guests.

We hope to welcome you back in the future and exceed your expectations.

Best regards
Excelsior by Geisel and the entire team
By Stavros
Couple
60-69 years
Reviewed: 1 year ago (02/01/2025)
Date of experience: 01/2025

Sensacional

Dear Stavros,

Thank you so much for your review! We are very pleased to hear that you had a comfortable stay with us.

And if you’re ever back in Munich, you’re always welcome here. You can make reservations by calling us at +49 (0) 89 5513 7193.

Or simply book online: https://www.excelsior-hotel.de.
Use your booking code: LOYALTY to save 10%. Feel free to recommend us and share the code with friends and acquaintances.

Just enter the code during the booking process or mention it when making a reservation by phone.

We look forward to seeing you again.

Best regards

EXCELSIOR by Geisel and the entire team
No Public Name
Couple
50-59 years
Reviewed: 1 year ago (01/01/2025)
Date of experience: 12/2024

Gepflegtes Hotel - größter Pluspunkt sind die Mitarbeiter - kleiner Abstrich bei Größe des Frühstückraums

Lieber Gast,

vielen herzlichen Dank für Ihre Bewertung! Es freut uns sehr zu hören, dass Sie einen angenehmen Aufenthalt bei uns hatten. Besonders Ihre Komplimente über unsere Mitarbeiter machen uns stolz und werden wir sehr gerne weitergeben.

Und sollten Sie wieder nach München kommen, bei uns sind Sie herzlich willkommen. Reservierungen nehmen wir gerne unter der Telefonnummer +49 (0) 89 5513 7193 entgegen.

Oder buchen Sie ganz einfach online: https://www.excelsior-hotel.de.
Nutzen Sie dazu Ihren Buchungscode: LOYALTY und sparen Sie 10%.
Gerne dürfen Sie uns weiterempfehlen und den Code an Freunde und Bekannte weitergeben.

Geben Sie dazu den Code einfach im Buchungsprozess ein oder nennen Sie Ihren Code bei Ihrer telefonischen Reservierung.

Wir freuen uns auf ein Wiedersehen.

Beste Grüße
Excelsior by Geisel und das gesamte Team

No Public Name
Family
50-59 years
Reviewed: 1 year ago (01/01/2025)
Date of experience: 12/2024

Sehr nettes Hotel mit zentraler Lage - leider war zwischen den Jahren das Restaurant geschlossen. Super zuvorkommendes Personal am Empfang.

Lieber Gast,

vielen herzlichen Dank für Ihre Bewertung! Es freut uns sehr zu hören, dass Sie einen angenehmen Aufenthalt bei uns hatten.

Und sollten Sie wieder nach München kommen, bei uns sind Sie herzlich willkommen. Reservierungen nehmen wir gerne unter der Telefonnummer +49 (0) 89 5513 7193 entgegen.

Oder buchen Sie ganz einfach online: https://www.excelsior-hotel.de.
Nutzen Sie dazu Ihren Buchungscode: LOYALTY und sparen Sie 10%.
Gerne dürfen Sie uns weiterempfehlen und den Code an Freunde und Bekannte weitergeben.

Geben Sie dazu den Code einfach im Buchungsprozess ein oder nennen Sie Ihren Code bei Ihrer telefonischen Reservierung.

Wir freuen uns auf ein Wiedersehen.

Beste Grüße
Excelsior by Geisel und das gesamte Team

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