Excelsior by Geisel hotel logohotel logo
Public Reviews Score
88%

"Very satisfied"

Based on 6,914 reviews across 9 portals
:
No Public Name
Family
50-59 years
Reviewed: 2 years ago (15/07/2024)
Date of experience: 07/2024

Just a remark : rooms were nor ready till 4.30 pm and this is not acceptable , mainly because we arrived at 13.00 pm and reception was aware about that ( we know rooms are ready starting from 15.00 pm)

Dear Mr. Ceresa,

thank you for your feedback. We apologize for the inconvenience caused by the late room availability. During the peak season, we sometimes experience delays, and we regret that your room was not ready by the expected check-in time of 3:00 PM. We understand this was frustrating, especially since you arrived at 1:00 PM. We are sorry for any inconvenience this caused and appreciate your understanding.

If you’re ever back in Munich, you’re always welcome here. You can make reservations by calling us at +49 (0) 89 5513 7193.

Or simply book online: https://www.excelsior-hotel.de.
Use your booking code: LOYALTY to save 10%. Feel free to recommend us and share the code with friends and acquaintances.

Just enter the code during the booking process or mention it when making a reservation by phone.

We look forward to seeing you again.

Best regards

EXCELSIOR by Geisel and the entire team
No Public Name
Alone
60-69 years
Reviewed: 2 years ago (15/07/2024)
Date of experience: 07/2024

Sehr nettes und hilfsbereites Personal.
Komfortables und sauberes Zimmer.

Lieber Herr Spyth,

vielen Dank für Ihr Feedback. Es freut uns sehr zu hören, dass Sie einen angenehmen Aufenthalt bei uns hatten. Das Lob an das Team geben wir gerne weiter.

Und sollten Sie wieder nach München kommen, bei uns sind Sie herzlich willkommen. Reservierungen nehmen wir gerne unter der Telefonnummer +49 (0) 89 5513 7193 entgegen.

Oder buchen Sie ganz einfach online: https://www.excelsior-hotel.de.
Nutzen Sie dazu Ihren Buchungscode: LOYALTY und sparen Sie 10%.
Gerne dürfen Sie uns weiterempfehlen und den Code an Freunde und Bekannte weitergeben.

Geben Sie dazu den Code einfach im Buchungsprozess ein oder nennen Sie Ihren Code bei Ihrer telefonischen Reservierung.

Wir freuen uns auf ein Wiedersehen.

Beste Grüße
Excelsior by Geisel und das gesamte Team

By Becker Florian
Couple
50-59 years
Reviewed: 2 years ago (15/07/2024)
Date of experience: 07/2024

Das Excelsior ist inzwischen so was wie unsere zweite Heimat geworden, was ganz maßgeblich am wirklich tollen Personal liegt!
Aber auch das Hotel insgesamt, insbesondere die Alpin-Zimmer sind einfach top!!

Lieber Herr Becker,

vielen Dank für Ihre freundliche Bewertung. Wir freuen uns sehr, dass das Excelsior inzwischen, wie ein zweites Zuhause für Sie geworden ist. Auch freut es uns, dass Sie unser Hotel insgesamt und insbesondere die Alpin-Zimmer so gut gefallen. Das Lob an das Team geben wir gerne weiter.

Sollten Sie wieder nach München kommen, bei uns sind Sie herzlich willkommen. Reservierungen nehmen wir gerne unter der Telefonnummer +49 (0) 89 5513 7193 entgegen.

Oder buchen Sie ganz einfach online: https://www.excelsior-hotel.de.
Nutzen Sie dazu Ihren Buchungscode: LOYALTY und sparen Sie 10%.
Gerne dürfen Sie uns weiterempfehlen und den Code an Freunde und Bekannte weitergeben.

Geben Sie dazu den Code einfach im Buchungsprozess ein oder nennen Sie Ihren Code bei Ihrer telefonischen Reservierung.

Wir freuen uns auf ein Wiedersehen.

Beste Grüße
Excelsior by Geisel und das gesamte Team

By Nancy DeMartini
Friends
60-69 years
Reviewed: 2 years ago (15/07/2024)
Date of experience: 07/2024

Exceptional. We were treated with a warm reception from the front desk to our bellman. We enjoyed every aspect of our stay including and most especially our breakfast and dinners.
We will be recommending your establishment and are looking forward to seeing you soon.

Dear Mrs. de Martini,

thank you for your exceptional review. We are delighted to hear that you were warmly welcomed by both our front desk staff and bellman. It's wonderful to know that you enjoyed every aspect of your stay, especially our breakfast and dinners. We truly appreciate your recommendation and look forward to welcoming you back soon

You can make reservations by calling us at +49 (0) 89 5513 7193.

Or simply book online: https://www.excelsior-hotel.de.
Use your booking code: LOYALTY to save 10%. Feel free to recommend us and share the code with friends and acquaintances.

Just enter the code during the booking process or mention it when making a reservation by phone.

Best regards

EXCELSIOR by Geisel and the entire team
By CECILIA LAI
Family
40-49 years
Reviewed: 2 years ago (15/07/2024)
Date of experience: 06/2024

Superb ! Luxury experiences ! Excellent location, rooms are clean and big, staff are friendly. Rooms are decorated nicely and look much better than photos.

Dear Mrs. Lai,

thank you so much for your review! We are very pleased to hear that you had an enjoyable stay with us.

And if you’re ever back in Munich, you’re always welcome here. You can make reservations by calling us at +49 (0) 89 5513 7193.

Or simply book online: https://www.excelsior-hotel.de.
Use your booking code: LOYALTY to save 10%. Feel free to recommend us and share the code with friends and acquaintances.

Just enter the code during the booking process or mention it when making a reservation by phone.

We look forward to seeing you again.

Best regards

EXCELSIOR by Geisel and the entire team
By Adriana
Family
40-49 years
Reviewed: 2 years ago (15/07/2024)
Date of experience: 07/2024

Very good experience, hotel location was really good and personal very helpful, t hey even lend us a cable to charge our devices

Dear Adriana,

thank you so much for your review! We are very pleased to hear that you had an enjoyable stay with us. Of course, we are happy to provide charge devices

And if you’re ever back in Munich, you’re always welcome here. You can make reservations by calling us at +49 (0) 89 5513 7193.

Or simply book online: https://www.excelsior-hotel.de.
Use your booking code: LOYALTY to save 10%. Feel free to recommend us and share the code with friends and acquaintances.

Just enter the code during the booking process or mention it when making a reservation by phone.

We look forward to seeing you again.

Best regards

EXCELSIOR by Geisel and the entire team
No Public Name
Alone
60-69 years
Reviewed: 2 years ago (14/07/2024)
Date of experience: 07/2024

The hotel was in a great location, and the lobby and restaurants were very nice. However, being a solo traveler, I was put on the top floor with a window to a common area with very little ventilation. The bed faced the window, which looked directly into the window of another room. It was so hot, I had to have the window wide open, regardless of who could see me lying in bed. I realize many European hotels do not have air conditioning, but a fan placed in the room would have made a big difference. A pretty miserable two nights in a luxury hotel. Lesson learned, I will just book a larger room for myself so I don't end up on the top (hottest) floor.

Dear Mr. Evans,

thank you so much for your review. We would like to point out that we do have some room categories with air conditioning.
Please make sure to select one of these when booking. We sincerely apologize for any inconvenience you experienced this time.

I you’re ever back in Munich, you’re always welcome here. You can make reservations by calling us at +49 (0) 89 5513 7193.

Or simply book online: https://www.excelsior-hotel.de.
Use your booking code: LOYALTY to save 10%. Feel free to recommend us and share the code with friends and acquaintances.

Just enter the code during the booking process or mention it when making a reservation by phone.

We look forward to seeing you again.

Best regards

EXCELSIOR by Geisel and the entire team
No Public Name
Couple
40-49 years
Reviewed: 2 years ago (14/07/2024)
Date of experience: 07/2024

Sauberes und ordentliches Hotel, Servicepersonal einfach Top.

Lieber Herr Schroers,

vielen herzlichen Dank für Ihre Bewertung! Es freut uns sehr zu hören, dass Sie einen angenehmen Aufenthalt bei uns hatten.

Und sollten Sie wieder nach München kommen, bei uns sind Sie herzlich willkommen. Reservierungen nehmen wir gerne unter der Telefonnummer +49 (0) 89 5513 7193 entgegen.

Oder buchen Sie ganz einfach online: https://www.excelsior-hotel.de.
Nutzen Sie dazu Ihren Buchungscode: LOYALTY und sparen Sie 10%.
Gerne dürfen Sie uns weiterempfehlen und den Code an Freunde und Bekannte weitergeben.

Geben Sie dazu den Code einfach im Buchungsprozess ein oder nennen Sie Ihren Code bei Ihrer telefonischen Reservierung.

Wir freuen uns auf ein Wiedersehen.

Beste Grüße
Excelsior by Geisel und das gesamte Team

No Public Name
Family
20-29 years
Reviewed: 2 years ago (14/07/2024)
Date of experience: 07/2024

Brilliant hotel! Excellent location ! Very accomodative and lovely staff.

Dear Mrs. Ananth,

thank you so much for your great review! We are very pleased to hear that you had an enjoyable stay with us.

And if you’re ever back in Munich, you’re always welcome here. You can make reservations by calling us at +49 (0) 89 3838 8196.

Or simply book online: https://www.schwabinger-wahrheit.de. Use your booking code: LOYALTY to save 10%. Feel free to recommend us and share the code with friends and acquaintances.

Just enter the code during the booking process or mention it when making a reservation by phone.

We look forward to seeing you again.

Best regards

EXCELSIOR by Geisel and the entire team
No Public Name
Friends
60-69 years
Reviewed: 2 years ago (14/07/2024)
Date of experience: 07/2024

The hotel has a good location, the staff is very friendly and the rooms are very comfortable and impeccable. The only criticism is that the room did not have air conditioning so we had to leave the window open, which faced the street that the tram passed, and it was very noisy.

Dear Mrs. Ardito,

thank you for your positive review. We are glad to hear that you found our rooms luxurious, new, nicely decorated, and clean.

We would like to point out that we do have some room categories with air conditioning. Please make sure to select one of these when booking.
We sincerely apologize for any inconvenience you experienced this time.

And if you’re ever back in Munich, you’re always welcome here. You can make reservations by calling us at +49 (0) 89 5513 7193.

Or simply book online: https://www.excelsior-hotel.de.
Use your booking code: LOYALTY to save 10%. Feel free to recommend us and share the code with friends and acquaintances.

Just enter the code during the booking process or mention it when making a reservation by phone.

We look forward to seeing you again.

Best regards

EXCELSIOR by Geisel and the entire team
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