Excelsior by Geisel hotel logohotel logo
Public Reviews Score
88%

"Very satisfied"

Based on 6,914 reviews across 9 portals
:
By Guido
Couple
50-59 years
Reviewed: 4 months ago (10/01/2026)
Date of experience: 01/2026

Top, danke!

Sehr geehrter Guido,

herzlichen Dank für Ihre ausgezeichnete Bewertung und Ihr positives Feedback zu Ihrem Aufenthalt bei uns.

Es freut uns sehr, dass Sie mit Zimmer, Sauberkeit und Service vollauf zufrieden waren. Ihr Dank und die hohe Weiterempfehlungsrate sind für unser Team eine schöne Bestätigung und Motivation, weiterhin alles für das Wohl unserer Gäste zu geben.

Wir würden uns sehr freuen, Sie bei Ihrem nächsten Aufenthalt wieder bei uns begrüßen zu dürfen! Nutzen Sie hierfür gern den Code LOYALTY für Ihre nächste Buchung um 10% zu sparen und kontaktieren Sie uns telefonisch unter +49 (0) 89 55137 8193 oder buchen Sie online unter: www.excelsior-hotel.de

Wir freuen uns auf ein baldiges Wiedersehen.

Mit besten Grüßen aus München,

Ihr Team des Hotel Excelsior by Geisel
By Svante Forslund
Couple
70-79 years
Reviewed: 4 months ago (08/01/2026)
Date of experience: 12/2025

Nice, quiet hotel. Very good location!

Dear Svante Forslund,

Thank you so much for your wonderful feedback and the excellent review of your stay at our hotel.

We are delighted to hear that you particularly appreciated our peaceful location and the central position of our hotel. We also thank you for the high ratings in the areas of room, cleanliness, and service, your praise is a wonderful confirmation of our team's dedication.

Your positive feedback is a great motivation and encouragement for us to continue doing everything we can to ensure our guests have a thoroughly enjoyable stay.

We hope to welcome you back soon for another enjoyable stay. To save 10% on a future reservation, feel free to call us at +49 (0) 89 55137 8193 or simply book online at www.excelsior-hotel.de using the booking code: LOYALTY.

We sincerely look forward to welcoming you again in the future.

Best regards from Munich

The Hotel Excelsior by Geisel Team
By Deeg
Business
60-69 years
Reviewed: 4 months ago (08/01/2026)
Date of experience: 12/2025

Sehr gute Qualität und Atmosphäre

Liebe Deeg,

herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihren Aufenthalt bei uns so positiv zu bewerten.

Es freut uns sehr, dass Sie sowohl die hohe Qualität als auch die angenehme Atmosphäre in unserem Haus genossen haben. Ihr Lob für Service, Sauberkeit und Zimmer schätzen wir sehr und leiten es gerne an unser gesamtes Team weiter.

Dass Sie eine so hohe Weiterempfehlungsbereitschaft zeigen, bestätigt unser tägliches Engagement und motiviert uns, weiterhin stets das Beste für unsere Gäste zu geben.

Wir würden uns sehr freuen, Sie bei Ihrem nächsten Aufenthalt wieder bei uns begrüßen zu dürfen! Nutzen Sie hierfür gern den Code LOYALTY für Ihre nächste Buchung um 10% zu sparen und kontaktieren Sie uns telefonisch unter +49 (0) 89 55137 8193 oder buchen Sie online unter: www.excelsior-hotel.de

Wir freuen uns auf ein baldiges Wiedersehen.

Mit besten Grüßen aus München,

Ihr Team des Hotel Excelsior by Geisel
No Public Name
Couple
60-69 years
Reviewed: 4 months ago (08/01/2026)
Date of experience: 01/2026

Bella

Dear Guest,

Thank you for taking the time to share your impressions with us.

We are delighted that you enjoyed your stay overall. We greatly appreciate your feedback regarding the room, cleanliness, and service, and see it as an important incentive to continuously improve our services.

To make your next stay even more enjoyable, please feel free to call us at +49 (0) 89 55137 8193 or book online at www.excelsior-hotel.de using the booking code LOYALTY to enjoy a 10% discount on a future reservation. It would be our pleasure to welcome you back in the future and exceed your expectations.

Best regards from Munich,

The Hotel Excelsior by Geisel Team
No Public Name
Family
50-59 years
Reviewed: 4 months ago (07/01/2026)
Date of experience: 01/2026

It was a wonderful experience right in the heart of Munich!

Dear Guest,

Thank you so much for your wonderful feedback and the excellent review of your stay at our hotel.

We are delighted to read that you thoroughly enjoyed your time with us in the heart of Munich. We especially appreciate your outstanding feedback regarding our rooms, cleanliness, and service. Your praise confirms the dedication of our entire team to providing our guests with a truly special experience.

We hope to welcome you back soon for another enjoyable stay. To save 10% on a future reservation, feel free to call us at +49 (0) 89 55137 8193 or simply book online at www.excelsior-hotel.de using the booking code: LOYALTY.

We sincerely look forward to welcoming you again in the future.

Best regards from Munich

The Hotel Excelsior by Geisel Team
No Public Name
Couple
60-69 years
Reviewed: 4 months ago (07/01/2026)
Date of experience: 01/2026

Satisfactory

Dear Guest,

Thank you for taking the time to review your stay with us.

We are delighted to read that you were satisfied with the room, the cleanliness, and our service. Your feedback is valuable confirmation and encourages us to continue providing our guests with a pleasant stay.

We hope to welcome you back soon for another enjoyable stay. To save 10% on a future reservation, feel free to call us at +49 (0) 89 55137 8193 or simply book online at www.excelsior-hotel.de using the booking code: LOYALTY.

We sincerely look forward to welcoming you again in the future.

Best regards from Munich

The Hotel Excelsior by Geisel Team
By Paula
Family
30-39 years
Reviewed: 4 months ago (07/01/2026)
Date of experience: 01/2026

El hotel se encontraba muy cerca de la estación de tren. A unos pocos metros. Para ir al centro se debía caminar unos 5 minutos. A unos 100mts se encontraba la salida principal de los buses de turismo, que permitía recorrer toda la ciudad. El personal de recepción muy atento, llegamos 2hs antes del horario establecido para hacer el check in y nos entregaron la habitación sin problema. La habitación era muy linda y enorme.

Dear Paula,

Thank you so much for your detailed and extremely positive feedback about your stay with us.

We are delighted to read that you appreciated our hotel's ideal location. Your kind words about your room and our flexible and attentive reception also mean a great deal to us and confirm our commitment to ensuring every guest has a pleasant arrival, even if it's earlier than planned.

We hope to welcome you back soon for another enjoyable stay. To save 10% on a future reservation, feel free to call us at +49 (0) 89 55137 8193 or simply book online at www.excelsior-hotel.de using the booking code: LOYALTY.

We sincerely look forward to welcoming you again in the future.

Best regards from Munich

The Hotel Excelsior by Geisel Team
No Public Name
Alone
40-49 years
Reviewed: 4 months ago (05/01/2026)
Date of experience: 12/2025

The bets experience ever. People in the front desk always very friendly and helpful.

Dear Guest,

Thank you so much for your wonderful feedback and the excellent review of your stay at our hotel.

We are delighted to hear that you felt completely at ease with us. We especially appreciate your praise for the friendliness and helpfulness of our reception team and will gladly pass on this compliment to all our staff.

We also thank you for your outstanding rating of the rooms, cleanliness, and service. Your satisfaction is the greatest reward for our daily work.

We hope to welcome you back soon for another enjoyable stay. To save 10% on a future reservation, feel free to call us at +49 (0) 89 55137 8193 or simply book online at www.excelsior-hotel.de using the booking code: LOYALTY.

We sincerely look forward to welcoming you again in the future.

Best regards from Munich

The Hotel Excelsior by Geisel Team
By Fred
Family
50-59 years
Reviewed: 4 months ago (04/01/2026)
Date of experience: 01/2026

Good hotel would stay again, cleaning was a little shabby, no vacuum or change of bed sheets on 6 day stay - only part that could improve, otherwise very hospitable and responsive staff and good accomodation.

Dear Fred,

Thank you so much for taking the time to review your stay with us in such detail.

We are delighted that you highlighted the hospitality of our staff and the quality of the accommodation. Your praise regarding the helpfulness and responsiveness of our team is a valuable compliment that we are happy to pass on.

At the same time, we regret that you were not entirely satisfied with the daily cleaning and linen changes during your six-day stay. We take your feedback regarding cleanliness very seriously, as our goal is always to provide a thoroughly pleasant and well-maintained environment for our guests. Please note that our Housekeeping or Reception team is always happy to assist with requests such as changing bed linens or additional cleaning, and guests are welcome to contact us at any time during their stay for these services. We will also carefully evaluate your comments internally to further optimize our service.

We hope to welcome you back soon for another enjoyable stay. To save 10% on a future reservation, feel free to call us at +49 (0) 89 55137 8193 or simply book online at www.excelsior-hotel.de using the booking code: LOYALTY.

We sincerely look forward to welcoming you again in the future.

Best regards from Munich,

The Hotel Excelsior by Geisel Team
No Public Name
Family
30-39 years
Reviewed: 4 months ago (04/01/2026)
Date of experience: 01/2026

Rudeness on the phone and at reception. I requested a special service: early check-in at 1:00 p.m. instead of 3:00 p.m., as I was traveling with my children and had called in advance to ask about this possibility. The person who answered the phone, a woman, kept me on the line for over 15 minutes only to tell me she could not assure anything.

When I later arrived at the hotel, Julian came to the counter, clearly aware that I had already called, yet acted with a poker face and stated that nothing could be done. He did not offer any flexibility or even basic courtesy, and only after I asked for solutions did he suggest paying for an upgrade to access the room earlier.

Considering the circumstances — traveling with children and the fact that several hotel services, including the restaurant, were closed — this flexibility could reasonably have been offered without an extra charge. The overall handling of the situation felt dismissive and unnecessarily rigid.

Dear Guest,

Thank you for taking the time to share your feedback.

We would like to point out that our guaranteed check-in time is 3:00 p.m. At the time of your arrival, unfortunately no room was yet available in the room category you had booked. Early check-in requests are always subject to availability and cannot be guaranteed in advance. Please note that whenever rooms are ready before 3:00 p.m., we are happy to provide an early check-in free of charge.

We regret any inconvenience this may have caused and appreciate your understanding of these operational constraints. Your comments have been noted and will be reviewed internally.

Kind regards,

The Hotel Excelsior by Geisel Team
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