Excelsior by Geisel hotel logohotel logo
Public Reviews Score
88%

"Very satisfied"

Based on 6,914 reviews across 9 portals
:
No Public Name
Couple
60-69 years
Reviewed: 5 months ago (09/12/2025)
Date of experience: 12/2025

Very good. Close to subway, trains and Christmas Markets. Great breakfast and helpful staff. Would stay here again.

Dear Guest,

Thank you so much for taking the time to give us such a positive review of your stay.

We are delighted that you particularly appreciated our hotel's central location, with its proximity to public transportation and the Christmas markets. It is also wonderful confirmation that you were so satisfied with the breakfast selection and the helpfulness of our team.

Your praise is a great motivation for us to continue doing everything we can to ensure our guests have a pleasant stay.

We hope to welcome you back soon for another enjoyable stay. To save 10% on a future reservation, feel free to call us at +49 (0) 89 55137 8193 or simply book online at www.excelsior-hotel.de using the booking code: LOYALTY.

We sincerely look forward to welcoming you again in the future.

Best regards from Munich

The Hotel Excelsior by Geisel Team
No Public Name
Couple
30-39 years
Reviewed: 5 months ago (09/12/2025)
Date of experience: 12/2025

Excellent stay in the heart of Munich.
Great position if you want to visit the main points of Munich. Since it is very close to the Hauptbanhof you can get easily everywhere, airport included.
Very vary breakfast (also vegan options), many fruits, breads, pastries, tea and coffee. Very good quality.
The only thing that was missing, was a kettle in the room in order to make hot water if you want to make a tea in the room.
Very recommended anyway, I would definitely be back.

Dear Guest,

Thank you very much for your excellent review and the detailed feedback about your stay with us. We are delighted that you particularly praised our hotel's central location, the comfortable rooms, and our diverse breakfast with its vegan options and selection of fresh products.

It is especially gratifying to hear that you felt completely at ease during your stay. We will gladly pass on your praise for the service and cleanliness to our entire team, it is a valuable motivation for our daily work.

We regret that you missed the option of making your own tea in your room. Coffee makers and kettles are indeed not available in our Classic single and double rooms. However, all other room categories, as well as our suites, are equipped with a coffee maker with a tea brewing function. We will gladly take this preference into account for your next visit and advise you on selecting a suitable room category.

We hope to welcome you back soon for another enjoyable stay. To save 10% on a future reservation, feel free to call us at +49 (0) 89 55137 8193 or simply book online at www.excelsior-hotel.de using the booking code: LOYALTY.

We sincerely look forward to welcoming you again in the future.

Best regards from Munich

The Hotel Excelsior by Geisel Team
No Public Name
Family
60-69 years
Reviewed: 5 months ago (09/12/2025)
Date of experience: 12/2025

Nice and clean.

Dear Guest,

Thank you very much for your kind feedback and the excellent review of your stay with us.

We are delighted that you enjoyed your stay and particularly appreciated the cleanliness, the rooms, and our service. Your positive feedback is a wonderful affirmation for our entire team and motivates us to continue maintaining our high standards every day.

We hope to welcome you back soon for another enjoyable stay. To save 10% on a future reservation, feel free to call us at +49 (0) 89 55137 8193 or simply book online at www.excelsior-hotel.de using the booking code: LOYALTY.

We sincerely look forward to welcoming you again in the future.

Best regards from Munich

The Hotel Excelsior by Geisel Team
By Brian D.
Couple
50-59 years
Reviewed: 5 months ago (09/12/2025)
Date of experience: 12/2025

We had a wonderful stay, the service was friendly and nice, and perfect location close to the central station and old town.

Dear Brian D.,

Thank you so much for your wonderful feedback and the excellent review of your stay with us.

We are delighted to read that you felt completely at ease during your stay and that you particularly appreciated our friendly service and the central location right next to the main train station and near the Old Town. Our entire team is especially pleased with your kind words about the room, cleanliness, and service, as they are a valuable recognition of our daily work.

We hope to welcome you back soon for another enjoyable stay. To save 10% on a future reservation, feel free to call us at +49 (0) 89 55137 8193 or simply book online at www.excelsior-hotel.de using the booking code: LOYALTY.

We sincerely look forward to welcoming you again in the future.

Best regards from Munich

The Hotel Excelsior by Geisel Team
By Ann-Katrin Bunk
Business
30-39 years
Reviewed: 5 months ago (09/12/2025)
Date of experience: 12/2025

Sie haben ein wunderschönes Hotel in der Innenstadt Münchens. Schon die traditionelle und gleichzeitig elegant und gemütliche Einrichtung des Eingangsbereichs, des Speisesaals und des Restaurants sind Weltklasse!
Sehr schade ist allerdings, dass es im kleinen Restaurant kaum Platz für Hotelgäste gibt und diese auch nicht gerade freundlich empfangen werden, wenn Sie "stören", weil sie bei einem Glas Wein ein wenig lesen möchten.
Vielleicht wäre es eine Idee, hierfür einen Platz für die Hotelgäste zu schaffen, ggf. zu erlauben, dass Getränke mit in die Lobby genommen werden dürfen oder doch die Bar zu öffnen.
Das Zimmer bekommt leider ein wenig Abzug, weil die etwas in die Jahre gekommene Einrichtung zwar sehr schön, der Teppich aber doch schon sehr fleckig war. Zudem funktionierte das Waschbecken in der 433 nicht richtig. (Abfluss)

Liebe(r) Gast,

Vielen Dank für Ihr wertschätzendes und zugleich sehr hilfreiches Feedback.

Es freut uns außerordentlich, dass Ihnen die Atmosphäre unseres Hauses – insbesondere der Eingangsbereich, der Speisesaal und unser Restaurant – so positiv in Erinnerung geblieben ist. Umso mehr bedauern wir, dass Sie sich im Restaurant nicht in der gewünschten Weise willkommen gefühlt haben. Selbstverständlich sollen sich unsere Hotelgäste jederzeit wohl und gut betreut fühlen. Wir werden Ihr Feedback intern sehr klar adressieren, damit der Service an dieser Stelle verbessert wird.

Gerne möchten wir an dieser Stelle auch darauf hinweisen, dass unsere Gäste jederzeit herzlich eingeladen sind, ihre Getränke in die Lobby oder selbstverständlich auch mit aufs Zimmer mitzunehmen. Wir bedauern, dass dies während Ihres Aufenthalts offenbar nicht entsprechend kommuniziert wurde. Ihre Anregung hinsichtlich zusätzlicher Plätze für Hotelgäste nehmen wir ebenfalls gerne auf.

Bezüglich des Zimmers danken wir Ihnen für die Hinweise zum Teppich sowie zum Abfluss im Waschbecken der Zimmernummer 433. Wir haben dies bereits an die zuständigen Abteilungen weitergeleitet, damit die Themen zeitnah geprüft und behoben werden.

Wir würden uns freuen, Sie in Zukunft erneut bei uns begrüßen zu dürfen – mit dem Ziel, Ihre Erwartungen nicht nur zu erfüllen, sondern zu übertreffen. Gern können Sie den Code LOYALTY für Ihre nächste Buchung verwenden um 10% zu sparen. Kontaktieren Sie uns hierzu gern telefonisch unter +49 (0) 89 55137 8193 oder buchen Sie online unter www.excelsior-hotel.de

Beste Grüße aus München,

Ihr Team des Hotel Excelsior by Geisel
By David Marshall
Couple
60-69 years
Reviewed: 5 months ago (08/12/2025)
Date of experience: 12/2025

The room was very spacious, warm and clean. However, the set up of the bed with two single duvets rather than one large one was not to our liking. The pillows were also uncomfortable.

Dear David Marshall,

We are delighted that you enjoyed your spacious and clean room and that you appreciated the pleasant warmth and our service.

We have taken note of your comments regarding the bedding. We are sorry that the separate duvets and pillows did not meet your personal comfort requirements. Such feedback helps us to better understand the individual needs of our guests and to address them even more effectively in the future.

We hope to welcome you back soon for another enjoyable stay. To save 10% on a future reservation, feel free to call us at +49 (0) 89 55137 8193 or simply book online at www.excelsior-hotel.de using the booking code: LOYALTY.

We sincerely look forward to welcoming you again in the future.

Best regards from Munich

The Hotel Excelsior by Geisel Team
By Erik Kofoed
Alone
50-59 years
Reviewed: 5 months ago (08/12/2025)
Date of experience: 12/2025

A very nice hotel, easy to access from Hauptbahnhof. Will definitively get back next time in Munich.

Dear Erik Kofoed,

Thank you very much for your positive feedback and the excellent review of your stay with us.

We are delighted to read that you found our hotel pleasant and particularly appreciated its convenient location near the main train station. Your kind words regarding the cleanliness, service, and room are a valuable confirmation and motivation for our entire team.

We hope to welcome you back soon for another enjoyable stay. To save 10% on a future reservation, feel free to call us at +49 (0) 89 55137 8193 or simply book online at www.excelsior-hotel.de using the booking code: LOYALTY.

We sincerely look forward to welcoming you again in the future.

Best regards from Munich

The Hotel Excelsior by Geisel Team
No Public Name
Business
40-49 years
Reviewed: 5 months ago (08/12/2025)
Date of experience: 12/2025

Sehr kleines Zimmer. Man hatte wenig Platz zum bewegen. Im Innenhof war irgendein Generator der die ganze nacht gelaufen ist und wenn man im Bett lag spürte man ein Wummern davon. Das hat mir persönlich den Schlaf geraubt.

Lieber Gast,

vielen Dank für Ihr ausführliches Feedback und die Zeit, die Sie sich dafür genommen haben.

Es freut uns sehr, dass Sie mit der Sauberkeit und unserem Service zufrieden waren. Gleichzeitig bedauern wir aufrichtig, dass Sie aufgrund der Zimmergröße und der Geräuschentwicklung im Innenhof keine erholsame Nachtruhe hatten. Das geschilderte Wummern durch den Generator entspricht nicht unserem angestrebten Standard, und wir werden dies intern umgehend überprüfen.

Gerne haben wir Ihren Wunsch vermerkt, Ihnen bei einem zukünftigen Aufenthalt ein Zimmer zum anderen Innenhof hin zuzuweisen. Wir werden alles daransetzen, diesen Wunsch bei Ihrer nächsten Buchung bestmöglich zu berücksichtigen.

Wir würden uns sehr freuen, Sie bei Ihrem nächsten Aufenthalt wieder bei uns begrüßen zu dürfen! Nutzen Sie hierfür gern den Code LOYALTY für Ihre nächste Buchung um 10% zu sparen und kontaktieren Sie uns telefonisch unter +49 (0) 89 55137 8193 oder buchen Sie online unter: www.excelsior-hotel.de

Wir freuen uns auf ein baldiges Wiedersehen.

Mit besten Grüßen aus München,

Ihr Team des Hotel Excelsior by Geisel
No Public Name
Couple
60-69 years
Reviewed: 5 months ago (07/12/2025)
Date of experience: 12/2025

We noticed that the breakfast standard has dropped.

Dear Guest,

Thank you very much for your valuable feedback and your excellent rating of the room, cleanliness, and service.

We are delighted that you were completely satisfied with these aspects of your stay and would like to recommend us.

We take your feedback regarding breakfast very seriously. We regret that the standard did not meet your expectations this time. Your feedback is very helpful in enabling us to make improvements and continuously ensure the quality of our offerings.
We would greatly appreciate any specific suggestions you may have for improvement. You are welcome to share them with us at excelsior@g-ph.com, so we can review them carefully and continue enhancing our breakfast offering.

We hope to welcome you back soon for another enjoyable stay. To save 10% on a future reservation, feel free to call us at +49 (0) 89 55137 8193 or simply book online at www.excelsior-hotel.de using the booking code: LOYALTY.

We sincerely look forward to welcoming you again in the future.

Best regards from Munich

The Hotel Excelsior by Geisel Team
By Catherine
Couple
60-69 years
Reviewed: 5 months ago (07/12/2025)
Date of experience: 12/2025

We had a lovely room, but ask for room on the interior- we were on the street side and ubahn and trams were really noisy until late at night. You get used to it, but the noise is there,

Dear Guest,

Thank you very much for your kind review. We are delighted to hear that you had a pleasant stay with us and appreciate your feedback.

We regret that the street-side location led to noise disturbances from the tram and U-Bahn during the night. While some guests acclimate to the sounds of the city, we fully understand that this can affect comfort. For future stays, we would be happy to reserve one of our quieter interior-facing rooms for you.

We hope to welcome you back soon for another enjoyable stay. To save 10% on a future reservation, feel free to call us at +49 (0) 89 55137 8193 or simply book online at www.excelsior-hotel.de using the booking code: LOYALTY.

We sincerely look forward to welcoming you again in the future.

Best regards from Munich

The Hotel Excelsior by Geisel Team
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