Excelsior by Geisel hotel logohotel logo
Public Reviews Score
88%

"Very satisfied"

Based on 6,914 reviews across 9 portals
:
By Bentz
Family
60-69 years
Reviewed: 7 months ago (29/09/2025)
Date of experience: 09/2025

Very good

Thank you very much for your kind review. We are delighted to hear that you had a pleasant stay with us and appreciate your positive feedback.

We hope to welcome you back soon for another enjoyable stay. To save 10% on a future reservation, feel free to call us at +49 (0) 89 55137 8193 or simply book online at www.excelsior-hotel.de using the booking code: LOYALTY.

We sincerely look forward to welcoming you again in the future.

Best regards from Munich

The Hotel Excelsior by Geisel Team
By Zimmermann
Couple
60-69 years
Reviewed: 7 months ago (28/09/2025)
Date of experience: 09/2025

Zimmer und Bad waren sehr klein als Doppelzimmer

Vielen herzlichen Dank für Ihre freundliche Bewertung! Es freut uns sehr, dass Sie einen angenehmen Aufenthalt bei uns hatten.

Wir würden uns sehr freuen, Sie bei Ihrem nächsten Aufenthalt wieder bei uns begrüßen zu dürfen! Nutzen Sie hierfür gern den Code LOYALTY für Ihre nächste Buchung um 10% zu sparen und kontaktieren Sie uns telefonisch unter +49 (0) 89 55137 8193 oder buchen Sie online unter: www.excelsior-hotel.de

Gerne haben wir vermerkt dass wir Ihnen beim nächsten Aufenthalt ein Zimmer mit einem größerem Bad zuteilen.

Wir freuen uns auf ein baldiges Wiedersehen.

Mit besten Grüßen aus München,

Ihr Team des Hotel Excelsior by Geisel
By T
Family
50-59 years
Reviewed: 8 months ago (27/09/2025)
Date of experience: 09/2025

The positive is this is a very nice authentic German hotel. Their Vinotek is one of the best restaurants in this part of Munich. Their breakfast is fast, clean and delicious. The housekeepers are very fast and helpful.

The negative is the neighborhood is going through quite a transformation as the shopping center across the street has gone out of business and there is a lot of homelessness and drug use happening around this reconstruction site and the subway entrance.

Also, we had an VERY early flight and my phone would not connect to the cell tower as I was leaving that morning. I stepped outside to try and get a better signal. I had not even connected with Uber yet and the front desk agent started yelling at me and accused me of trying to steal my hotel stay. I have never one time been treated this way in any hotel in my life.

We live part of the time in Berchtesgaden and the other part in North America. We travel extensively and have a lot of experience in both European and American/Canadian hotels. This was a wild experience. I immediately came back in and the angry agent said why would you leave, you owe us 2000 euros. I explained that I had only stepped out to summon a car and my wife was waiting, while I came back in. I also reminded him THEY ALREADY HAD MY CREDIT CARD.

As we attempted to complete our checkout, it came to our attention that they HAD SOMEONE ELSES card attached to our reservation. It was somewhat hilarious that he was yelling at me in an innocent situation, yet they had attached someone else’s card to my room.

Again, to be fair…this hotel is ok. The food is excellent, maybe superb. The check in staff from Tuesday morning was kind and friendly. However, the overnight staff was a nightmare and the mess across the street is not great.

Again, it was a crazy enough situation at checkout that I felt compelled to write this and this is maybe my second hotel review in 50 years

Dear Mr. T.,

Thank you very much for sharing your experience with us so openly.

We are delighted that you enjoyed our authentic German atmosphere, the Vinothek, the breakfast and the service of our housekeeping team. Your kind words about the quality of our restaurant and the cleanliness mean a lot to us.

At the same time, we would like to offer our sincere apologies for the situation during your departure. The behaviour you experienced does not reflect our standards of courtesy and hospitality. We will address this incident internally with the respective colleagues to ensure that such misunderstandings are avoided in the future. The mix-up with the credit card is also unacceptable, and we apologise for the confusion it caused.

We understand your concerns regarding the area around the hotel. The large-scale redevelopment of the central station district and the shopping centre is currently affecting the surroundings, but we are confident that the completed improvements will have a positive impact in the long term.

As we are constantly working to improve our services, your input is truly appreciated. We sincerely value your constructive criticism and will use it to enhance the experience for all of our guests.

To make your next stay even more enjoyable, please feel free to call us at +49 (0) 89 55137 8193 or book online at www.excelsior-hotel.de using the booking code LOYALTY to enjoy a 10% discount on a future reservation. It would be our pleasure to welcome you back in the future and exceed your expectations.

We are pleased that you still had positive moments thanks to the culinary experience and the friendly daytime staff, even though we wish your stay had been consistently pleasant. We apologise for the inconvenience you encountered.

Thank you again for your honest feedback. We would be glad if you gave us another opportunity in the future to fully convince you of our hospitality.

Best regards from Munich

Your team at the Hotel Excelsior by Geisel
By Elfi Breinlinger -Goldenheim
Couple
70-79 years
Reviewed: 8 months ago (27/09/2025)
Date of experience: 09/2025

Leider gab es im Zimmer nur einen Stuhl für 2Personen ,kein Tisch .Wenn man lesen wollte musste man sich ins Bett legen !🙈.Wir haben 2 Zimmer in der gehobenen Kategorie gebucht für 4Nächte ,viele Monate vorher.Für 500.Euro pro Nacht pro Zimmer !

Sehr geehrte Frau Breinlinger-Goldenheim,

herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihre Eindrücke mit uns zu teilen.

Es freut uns sehr, dass Sie unseren Service sowie die Sauberkeit im Haus positiv hervorgehoben haben. Dieses Lob geben wir mit Freude an unser Team weiter.

Umso mehr bedauern wir, dass die Ausstattung Ihres Zimmers nicht Ihren Erwartungen entsprochen hat, insbesondere in Bezug auf die Sitzmöglichkeiten und den fehlenden Tisch. Wir verstehen gut, dass ausreichender Komfort, gerade bei einem längeren Aufenthalt und in dieser Zimmerkategorie, eine wichtige Rolle spielt.

Ihr Feedback ist für uns sehr wertvoll und hilft uns, Verbesserungen gezielt voranzutreiben. Wir nehmen Ihre Hinweise ernst und prüfen, wie wir unsere Zimmerausstattung noch besser an die Bedürfnisse unserer Gäste anpassen können.

Damit Sie bei einem zukünftigen Aufenthalt einen noch angenehmeren Eindruck gewinnen, buchen Sie gerne direkt über www.excelsior-hotel.de oder telefonisch unter +49 (0) 89 55137 8193. Mit dem Buchungscode LOYALTY erhalten Sie 10 % Rabatt auf eine kommende Reservierung. Es wäre uns eine Freude, Sie erneut willkommen zu heißen und Ihre Erwartungen dann vollumfänglich zu übertreffen.

Mit besten Grüßen aus München

Ihr Team des Hotel Excelsior by Geisel
By Courtney K Perkins
Friends
30-39 years
Reviewed: 8 months ago (27/09/2025)
Date of experience: 09/2025

We had a wonderful stay at Excelsior. Very close to train station which made walking with luggage very easy. Also close to 1 train stop from Octoberfest.
Staff was friendly and very helpful for all our needs.
Room was spacious, clean and nice amenities.
Hotel breakfast not included but many options to choose from.
Will definitely plan to book again for our next trip to Munich!

Dear Courtney K Perkins,

Thank you very much for your kind review and for taking the time to share your positive impressions with us.

We are delighted to read that you enjoyed your stay with us and particularly appreciated our hotel's central location, which made it easy to get from the train station and to Oktoberfest. Your praise of our team's friendliness and helpfulness is a great motivation for us.

We are also pleased that you enjoyed your spacious, clean room with the amenities provided. We are delighted that you found our breakfast offerings and the surrounding area to be diverse.

We hope to welcome you back soon for another enjoyable stay. To save 10% on a future reservation, feel free to call us at +49 (0) 89 55137 8193 or simply book online at www.excelsior-hotel.de using the booking code: LOYALTY.

We sincerely look forward to welcoming you again in the future.

Best regards from Munich

The Hotel Excelsior by Geisel Team
By Joan Louth
Friends
60-69 years
Reviewed: 8 months ago (27/09/2025)
Date of experience: 09/2025

Wonderful experience, lovely accommodations, excellent breakfast, and great location!!

Dear Joan Louth,

Thank you very much for your kind review and for taking the time to share your impressions with us.

We are delighted to read that you had a thoroughly enjoyable stay with us and particularly appreciated our comfortable rooms, the varied breakfast, the central location, and the service provided by our team.

Your positive feedback is a wonderful motivation for the entire team and confirms our daily efforts to ensure our guests have a pleasant stay.

We hope to welcome you back soon for another enjoyable stay. To save 10% on a future reservation, feel free to call us at +49 (0) 89 55137 8193 or simply book online at www.excelsior-hotel.de using the booking code: LOYALTY.

We hope to welcome you back on your next visit to Munich.

Best regards from Munich

Your team at the Hotel Excelsior by Geisel
By b.schwechel
Business
60-69 years
Reviewed: 8 months ago (25/09/2025)
Date of experience: 09/2025

so nice

Lieber B. Schwechel,

vielen herzlichen Dank für Ihre freundliche Bewertung!
Es freut uns sehr, dass Sie einen angenehmen Aufenthalt bei uns hatten.

Wir würden uns sehr freuen, Sie bei Ihrem nächsten Aufenthalt wieder bei uns begrüßen zu dürfen! Nutzen Sie hierfür gern den Code LOYALTY für Ihre nächste Buchung um 10% zu sparen und kontaktieren Sie uns telefonisch unter +49 (0) 89 55137 8193 oder buchen Sie online unter: www.excelsior-hotel.de

Wir freuen uns auf ein baldiges Wiedersehen.

Mit besten Grüßen aus München,

Ihr Team des Hotel Excelsior by Geisel
No Public Name
Couple
60-69 years
Reviewed: 8 months ago (25/09/2025)
Date of experience: 09/2025

For the money we paid, we expected more from the hotel services. In our room the coffee was not restocked, went to front desk and was told it would be delivered right away. When we got back, no coffee and had to go get it ourselves. Second day, no towels were restocked. Had to use bathrobes for towels as it was 4 in the morning. It was a very expensive stay and totally not worth the money. But it was October Fest so go figure!

Dear Guest,

thank you for sharing your feedback with us.

We are very sorry to hear that your stay did not meet your expectations and that you were disappointed with our service. We truly regret the inconvenience regarding the room supplies and understand how frustrating this must have been, especially during such a special occasion as Oktoberfest.

Please be assured that we take your comments seriously and will address them with our team, as it is our goal to provide all our guests with a comfortable and seamless experience.

We would be delighted if you gave us another opportunity in the future to show you the high level of service and hospitality we are known for.

To make your next stay even more enjoyable, please feel free to call us at +49 (0) 89 55137 8193 or book online at www.excelsior-hotel.de using the booking code LOYALTY to enjoy a 10% discount on a future reservation. It would be our pleasure to welcome you back in the future and exceed your expectations.

Best regards from Munich,

The Hotel Excelsior by Geisel Team
By beril
Family
50-59 years
Reviewed: 8 months ago (25/09/2025)
Date of experience: 09/2025

location is very good, hotel is very clean and the staff was very professional

Dear Beril,

Thank you very much for your kind review and for taking the time to share your impressions with us.

We are delighted to read that you had particularly positive memories of our central location, the cleanliness of the hotel, and our professional team. Your praise motivates our entire team and confirms our daily commitment.

We hope to welcome you back soon for another enjoyable stay. To save 10% on a future reservation, feel free to call us at +49 (0) 89 55137 8193 or simply book online at www.excelsior-hotel.de using the booking code: LOYALTY.

We sincerely look forward to welcoming you again in the future.

Best regards from Munich

The Hotel Excelsior by Geisel Team
No Public Name
Business
50-59 years
Reviewed: 8 months ago (24/09/2025)
Date of experience: 09/2025

Ich habe einen hervorragenden Einblick bei meinem Besuch gewonnen. Alle Mitarbeiter waren außerordentlich freundlich und als Gast fühlt man sich sehr willkommen. Danke für den sehr angenehmen Aufenthalt.

Lieber Gast,

vielen herzlichen Dank für Ihre freundlichen Worte und Ihre ausgezeichnete Bewertung.

Es freut uns sehr, dass Sie sich bei uns willkommen gefühlt haben und dass Ihnen die Freundlichkeit unseres Teams sowie die Qualität von Zimmer, Sauberkeit und Service so positiv in Erinnerung geblieben sind.

Solch wertschätzendes Feedback ist für unser gesamtes Team eine große Motivation und zeigt uns, dass unsere Bemühungen wahrgenommen werden.

Wir würden uns sehr freuen, Sie bei Ihrem nächsten Aufenthalt wieder bei uns begrüßen zu dürfen! Nutzen Sie hierfür gern den Code LOYALTY für Ihre nächste Buchung um 10% zu sparen und kontaktieren Sie uns telefonisch unter +49 (0) 89 55137 8193 oder buchen Sie online unter: www.excelsior-hotel.de

Wir freuen uns auf ein baldiges Wiedersehen.

Mit besten Grüßen aus München,

Ihr Team des Hotel Excelsior by Geisel
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