Excelsior by Geisel hotel logohotel logo
Public Reviews Score
88%

"Very satisfied"

Based on 6,909 reviews across 9 portals
:
By Romain HUBERTY
Group
60-69 years
Reviewed: 7 months ago (30/08/2025)
Date of experience: 08/2025

All fine

Dear Mr. Huberty,

Thank you very much for your kind review. We are delighted to hear that you had a pleasant stay with us again and appreciate your positive feedback.

We hope to welcome you back soon for another enjoyable stay. To save 10% on a future reservation, feel free to call us at +49 (0) 89 55137 8193 or simply book online at www.excelsior-hotel.de using the booking code: LOYALTY.

We sincerely look forward to welcoming you again in the future.

Best regards from Munich

The Hotel Excelsior by Geisel Team
By Clemens Schütz
Family
50-59 years
Reviewed: 7 months ago (29/08/2025)
Date of experience: 08/2025

Alles in Ordnung, gute Lage, Preis passt, wie kommen gerne wieder zum Oktoberfest

Lieber Herr Clemens Schütz,

vielen herzlichen Dank für Ihre freundliche Bewertung! Es freut uns sehr, dass Sie einen angenehmen Aufenthalt bei uns hatten.

Wir freuen uns sehr , Sie bei Ihrem nächsten Aufenthalt zum Oktoberfest wieder bei uns begrüßen zu dürfen! Nutzen Sie hierfür gern den Code LOYALTY für Ihre nächste Buchung um 10% zu sparen und kontaktieren Sie uns telefonisch unter +49 (0) 89 55137 8193 oder buchen Sie online unter: www.excelsior-hotel.de

Wir freuen uns auf ein baldiges Wiedersehen.

Mit besten Grüßen aus München,

Ihr Team des Hotel Excelsior by Geisel
By Cora Chan
Couple
50-59 years
Reviewed: 7 months ago (28/08/2025)
Date of experience: 08/2025

A 5 nights stay. Very solid performance and quality overall from front desk, restaurant to housekeeping. Restaurant was good. Service was excellent. Atmosphere is easy going. Breakfast selection was somewhat limited. AC is very good. Although the exact hotel address is not “posh” but it’s clean, convenient and comfortable. Front desk understood and honored my personal preference of room ( spacious, top floor and away from elevator). My room 514 was quiet in general except during the early hours when housekeeping started the shift. Not their fault. We like the room 514 and We Will return. Next time will try the suite on the 5th floor.

Dear Cora Chan,

Thank you very much for your kind review. We are delighted to hear that you had a pleasant stay with us and appreciate your positive feedback.

We hope to welcome you back soon for another enjoyable stay. To save 10% on a future reservation, feel free to call us at +49 (0) 89 55137 8193 or simply book online at www.excelsior-hotel.de using the booking code: LOYALTY.

We sincerely look forward to welcoming you again in the future.

Best regards from Munich

The Hotel Excelsior by Geisel Team
By John Wesnitzer
Couple
70-79 years
Reviewed: 7 months ago (28/08/2025)
Date of experience: 08/2025

Very nice hotel, clean and comfortable. Staff was very friendly, courteous and helpful. Easy access to train station.

Dear Mr. Wesnitzer,

Thank you very much for your wonderful review. We are delighted to hear that you had a pleasant stay with us and appreciate your positive feedback.

We hope to welcome you back soon for another enjoyable stay. To save 10% on a future reservation, feel free to call us at +49 (0) 89 55137 8193 or simply book online at www.excelsior-hotel.de using the booking code: LOYALTY.

We sincerely look forward to welcoming you again in the future.

Best regards from Munich

The Hotel Excelsior by Geisel Team
By Gelb
Couple
50-59 years
Reviewed: 7 months ago (28/08/2025)
Date of experience: 08/2025

Only stayed one night but found the room comfortable and clean. We were in 544 and found it strange that we had to take the stairs the last part of the way with our cases. Otherwise no complaints.

Dear Mr. Gelb,

Thank you very much for your kind review. We are delighted to hear that you had a pleasant stay with us and found your room comfortable and clean.

We regret any inconvenience caused by the final access to your room. Your comments are valuable to us as we continually strive to improve our guests experience.

We hope to welcome you back soon for another enjoyable stay. To save 10% on a future reservation, feel free to call us at +49 (0) 89 55137 8193 or simply book online at www.excelsior-hotel.de using the booking code: LOYALTY.

We sincerely look forward to welcoming you again in the future.

Best regards from Munich

The Hotel Excelsior by Geisel Team
By Kirsten
Friends
60-69 years
Reviewed: 7 months ago (27/08/2025)
Date of experience: 08/2025

The Hotel was in Alp style. Very cozy and clean. But I would prefer a bright color instead of the dark brown we had in our Alpin rom. Short distance to everywhere. Perfect location, But outside the Hotel it was not very attraktive.

Dear Kirsten,

Thank you for taking the time to share your valuable feedback with us.

As we are constantly working to improve our services, your input is truly appreciated. We sincerely value your constructive criticism and will use it to enhance the experience for all of our guests.

We are aware that due to the central location of our hotel, some noise disturbances may be unavoidable. However, we hope that you were able to enjoy the advantages of staying right in the city center. We have also noted in your guest profile that you would prefer a quieter room for your next stay, and we will be happy to accommodate this request.

To make your next stay even more enjoyable, please feel free to call us at +49 (0) 89 55137 8193 or book online at www.excelsior-hotel.de using the booking code LOYALTY to enjoy a 10% discount on a future reservation. It would be our pleasure to welcome you back in the future and exceed your expectations.

Best regards from Munich,

The Hotel Excelsior by Geisel Team
By Horacio Insanti
Family
60-69 years
Reviewed: 7 months ago (27/08/2025)
Date of experience: 08/2025

Es freut uns zum Excelsior sein!

Lieber Horacio Insanti,

vielen herzlichen Dank für Ihre freundliche Bewertung! Es freut uns sehr, dass Sie einen angenehmen Aufenthalt bei uns hatten.

Wir würden uns sehr freuen, Sie bei Ihrem nächsten Aufenthalt wieder bei uns begrüßen zu dürfen! Nutzen Sie hierfür gern den Code LOYALTY für Ihre nächste Buchung um 10% zu sparen und kontaktieren Sie uns telefonisch unter +49 (0) 89 55137 8193 oder buchen Sie online unter: www.excelsior-hotel.de

Wir freuen uns auf ein baldiges Wiedersehen.

Mit besten Grüßen aus München,

Ihr Team des Hotel Excelsior by Geisel
No Public Name
Alone
60-69 years
Reviewed: 7 months ago (25/08/2025)
Date of experience: 08/2025

Sehr gut; Grund um immer wieder bei Euch zu sein.

Lieber Gast,

vielen herzlichen Dank für Ihre freundliche Bewertung! Es freut uns sehr, dass Sie einen angenehmen Aufenthalt bei uns hatten.

Wir würden uns sehr freuen, Sie bei Ihrem nächsten Aufenthalt wieder bei uns begrüßen zu dürfen! Nutzen Sie hierfür gern den Code LOYALTY für Ihre nächste Buchung um 10% zu sparen und kontaktieren Sie uns telefonisch unter +49 (0) 89 55137 8193 oder buchen Sie online unter: www.excelsior-hotel.de

Wir freuen uns auf ein baldiges Wiedersehen.

Mit besten Grüßen aus München,

Ihr Team des Hotel Excelsior by Geisel
By Randi Davis
Couple
70-79 years
Reviewed: 7 months ago (25/08/2025)
Date of experience: 08/2025

Very good! Close to the train station and to the old town and the botanical garden

Dear Mr. Randi,

Thank you very much for your kind review, especially regarding our location. We are delighted to hear that you had a pleasant stay with us and appreciate your positive feedback.

We hope to welcome you back soon for another enjoyable stay. To save 10% on a future reservation, feel free to call us at +49 (0) 89 55137 8193 or simply book online at www.excelsior-hotel.de using the booking code: LOYALTY.

We sincerely look forward to welcoming you again in the future.

Best regards from Munich

The Hotel Excelsior by Geisel Team
By Patrice McMahon
Couple
50-59 years
Reviewed: 7 months ago (25/08/2025)
Date of experience: 08/2025

This is the perfect hotel! Great location, super clean and even a bit spacious. I knew something was different— this is family owned. I’d recommend to anyone and everyone. Lovely service as well!

Dear Patrice McMahon,

Thank you very much for your wonderful feedback. We are delighted that you enjoyed your stay with us to the fullest.

We are particularly proud that you appreciated our central location, cleanliness, and the spacious character of the hotel. Your praise of the service and your reference to the family-run nature of our hotel mean a great deal to us, we attach great importance to ensuring that every guest feels individually and personally cared for.

Your recommendation and your kind words are a special recognition for our entire team.

We hope to welcome you back soon for another enjoyable stay. To save 10% on a future reservation, feel free to call us at +49 (0) 89 55137 8193 or simply book online at www.excelsior-hotel.de using the booking code: LOYALTY.

We sincerely look forward to welcoming you again in the future.

Best regards from Munich

The Hotel Excelsior by Geisel Team
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