Excelsior by Geisel hotel logohotel logo
Public Reviews Score
88%

"Very satisfied"

Based on 6,913 reviews across 9 portals
:
By jbf
Business
40-49 years
Reviewed: 8 months ago (11/08/2025)
Date of experience: 08/2025

Hervorragend - Service top, wunderbare Gastgeber, fabelhaftes Haus

Vielen herzlichen Dank für Ihre freundliche Bewertung! Es freut uns sehr, dass Sie einen angenehmen Aufenthalt bei uns hatten.

Wir würden uns sehr freuen, Sie bei Ihrem nächsten Aufenthalt wieder bei uns begrüßen zu dürfen! Nutzen Sie hierfür gern den Code LOYALTY für Ihre nächste Buchung um 10% zu sparen und kontaktieren Sie uns telefonisch unter +49 (0) 89 55137 8193 oder buchen Sie online unter: www.excelsior-hotel.de

Wir freuen uns auf ein baldiges Wiedersehen.

Mit besten Grüßen aus München,

Ihr Team des Hotel Excelsior by Geisel
By Solberg
Couple
60-69 years
Reviewed: 8 months ago (11/08/2025)
Date of experience: 08/2025

Sehr gut


Vielen herzlichen Dank für Ihre freundliche Bewertung! Es freut uns sehr, dass Sie einen angenehmen Aufenthalt bei uns hatten.

Wir würden uns sehr freuen, Sie bei Ihrem nächsten Aufenthalt wieder bei uns begrüßen zu dürfen! Nutzen Sie hierfür gern den Code LOYALTY für Ihre nächste Buchung um 10% zu sparen und kontaktieren Sie uns telefonisch unter +49 (0) 89 55137 8193 oder buchen Sie online unter: www.excelsior-hotel.de

Wir freuen uns auf ein baldiges Wiedersehen.

Mit besten Grüßen aus München,

Ihr Team des Hotel Excelsior by Geisel
By Miri Grau
Family
50-59 years
Reviewed: 8 months ago (10/08/2025)
Date of experience: 08/2025

Nice hotel friendly persons in the center of the city

Dear Mrs. Grau,

Thank you very much for your kind review. We are delighted to hear that you had a pleasant stay with us and appreciate your positive feedback.

We hope to welcome you back soon for another enjoyable stay. To save 10% on a future reservation, feel free to call us at +49 (0) 89 55137 8193 or simply book online at www.excelsior-hotel.de using the booking code: LOYALTY.

We sincerely look forward to welcoming you again in the future.

Best regards from Munich

The Hotel Excelsior by Geisel Team
By Gamze Erdem
Family
50-59 years
Reviewed: 8 months ago (10/08/2025)
Date of experience: 08/2025

Perfectt


Thank you very much for your kind review. We are delighted to hear that you had a pleasant stay with us and appreciate your positive feedback.

We hope to welcome you back soon for another enjoyable stay. To save 10% on a future reservation, feel free to call us at +49 (0) 89 55137 8193 or simply book online at www.excelsior-hotel.de using the booking code: LOYALTY.

We sincerely look forward to welcoming you again in the future.

Best regards from Munich

The Hotel Excelsior by Geisel Team
By Dr. Linda Jacobsen
Family
60-69 years
Reviewed: 8 months ago (10/08/2025)
Date of experience: 08/2025

Excellent, except for one thing. While choosing to exercise the Green option, staff still should have known 2 rooms with 4 females will utilize more toilet paper than when men are staying there. A quick daily check on the toilet paper supply would have removed the guest having to call for more.

Dear Dr. Linda Jacobsen,

Thank you for taking the time to share your valuable feedback with us.

We truly appreciate that you chose our Green Option and therefore helped us save important resources.
As explained to all our guests upon arrival, with the Green Option our housekeeping team does not enter the room during the stay, but we are always happy to provide fresh towels, amenities, or toilet paper upon request. We are sorry for any inconvenience this may have caused and regret if there were any misunderstandings upon arrival or if the information about calling us for additional items was not mentioned. We will review how we can better anticipate such needs in the future.

We hope to welcome you back soon for another enjoyable stay. To save 10% on a future reservation, feel free to call us at +49 (0) 89 55137 8193 or simply book online at www.excelsior-hotel.de using the booking code: LOYALTY.

We sincerely look forward to welcoming you again in the future.

Best regards from Munich

The Hotel Excelsior by Geisel Team
By Tony
Business
60-69 years
Reviewed: 8 months ago (10/08/2025)
Date of experience: 08/2025

Money oriented hotel, money is the first priorities and guests’ feeling second.
Very disappointed with our stay

Dear Tony,

Thank you for sharing your thoughts with us. We understand your concerns regarding the noise issue and regret that your experience was not as expected. Please be assured that guest comfort and satisfaction are very important to us.

However, we also have to balance room availability and fairness to all guests, which sometimes means difficult decisions must be made. Our goal is always to find the best possible solution for everyone involved.

That said, we must express that the use of disrespectful language and filming our staff without permission is unacceptable and creates a difficult working environment. We always aim to provide the best possible service and expect a respectful and courteous interaction in return.
We kindly ask for your understanding in this matter.

We appreciate open and respectful communication and hope that future interactions can be conducted in a constructive manner.

Kind regards,

The Hotel Excelsior by Geisel Team
By Maria Catherine Moncada Amaya
Couple
30-39 years
Reviewed: 8 months ago (10/08/2025)
Date of experience: 08/2025

El hotel está muy bonito y bien ubicado, cómodo y el personal fue muy amable! Tiene frigobar en la habitación con bebidas. Lo recomiendo

Dear Ms. Maria Catherine Moncada Amaya,

Thank you very much for your kind review. We are delighted to hear that you had a pleasant stay with us and appreciate your positive feedback.

We hope to welcome you back soon for another enjoyable stay. To save 10% on a future reservation, feel free to call us at +49 (0) 89 55137 8193 or simply book online at www.excelsior-hotel.de using the booking code: LOYALTY.

We sincerely look forward to welcoming you again in the future.

Best regards from Munich

The Hotel Excelsior by Geisel Team
No Public Name
Family
50-59 years
Reviewed: 8 months ago (10/08/2025)
Date of experience: 08/2025

The global experience was good. I only suggest to speed up a little be the room cleaning

Dear Guest,

Thank you very much for your kind review. We are delighted to hear that you had a pleasant stay with us and appreciate your positive feedback.

We will work on improving our housekeeping further.

We hope to welcome you back soon for another enjoyable stay. To save 10% on a future reservation, feel free to call us at +49 (0) 89 55137 8193 or simply book online at www.excelsior-hotel.de using the booking code: LOYALTY.

We sincerely look forward to welcoming you again in the future.

Best regards from Munich

The Hotel Excelsior by Geisel Team
No Public Name
Couple
70-79 years
Reviewed: 8 months ago (09/08/2025)
Date of experience: 08/2025

wir sind schon sehr lange mit diesem Hotel zufrieden

Vielen herzlichen Dank für Ihre freundliche Bewertung! Es freut uns sehr, dass Sie einen angenehmen Aufenthalt bei uns hatten.

Wir würden uns sehr freuen, Sie bei Ihrem nächsten Aufenthalt wieder bei uns begrüßen zu dürfen! Nutzen Sie hierfür gern den Code LOYALTY für Ihre nächste Buchung um 10% zu sparen und kontaktieren Sie uns telefonisch unter +49 (0) 89 55137 8193 oder buchen Sie online unter: www.excelsior-hotel.de

Wir freuen uns auf ein baldiges Wiedersehen.

Mit besten Grüßen aus München,

Ihr Team des Hotel Excelsior by Geisel
By Ana
Family
50-59 years
Reviewed: 8 months ago (08/08/2025)
Date of experience: 08/2025

Our stay was wonderful . The hotel staff is professional. We loved the details! The bedding, Nespresso machine, the L’Occitane shampoo and creams…. Local is great. Super clean. 10/10.

Dear Ana,

Thank you very much for your kind review. We are delighted to hear that you had a pleasant stay with us and appreciate your positive feedback.

We hope to welcome you back soon for another enjoyable stay. To save 10% on a future reservation, feel free to call us at +49 (0) 89 55137 8193 or simply book online at www.excelsior-hotel.de using the booking code: LOYALTY.

We sincerely look forward to welcoming you again in the future.

Best regards from Munich

The Hotel Excelsior by Geisel Team
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