Excelsior by Geisel hotel logohotel logo
Public Reviews Score
88%

"Very satisfied"

Based on 6,917 reviews across 9 portals
:
No Public Name
Family
70-79 years
Reviewed: 9 months ago (18/08/2025)
Date of experience: 08/2025

Very nice hotel and a good location.

Dear Guest,

Thank you very much for your kind review. We are delighted to hear that you had a pleasant stay with us and appreciate your positive feedback.

We hope to welcome you back soon for another enjoyable stay. To save 10% on a future reservation, feel free to call us at +49 (0) 89 55137 8193 or simply book online at www.excelsior-hotel.de using the booking code: LOYALTY.

We sincerely look forward to welcoming you again in the future.

Best regards from Munich

The Hotel Excelsior by Geisel Team
No Public Name
Friends
50-59 years
Reviewed: 9 months ago (18/08/2025)
Date of experience: 08/2025

Der Umzug in ein Zimmer mit Klimaanlage lief problemlos. Das am Sonntag kein frischer Orangensaft verfügbar war, war schade.

Lieber Gast,

vielen herzlichen Dank für Ihre freundliche Bewertung! Es freut uns sehr, dass Sie einen angenehmen Aufenthalt bei uns hatten.

Wir bedauern, dass am Sonntag kein frischer Orangensaft verfügbar war, und nehmen Ihre Anmerkung gerne zum Anlass, unseren Service weiter zu verbessern.

Wir würden uns sehr freuen, Sie bei Ihrem nächsten Aufenthalt wieder bei uns begrüßen zu dürfen! Nutzen Sie hierfür gern den Code LOYALTY für Ihre nächste Buchung um 10% zu sparen und kontaktieren Sie uns telefonisch unter +49 (0) 89 55137 8193 oder buchen Sie online unter: www.excelsior-hotel.de

Wir freuen uns auf ein baldiges Wiedersehen.

Mit besten Grüßen aus München,

Ihr Team des Hotel Excelsior by Geisel
No Public Name
Alone
80+ years
Reviewed: 9 months ago (16/08/2025)
Date of experience: 08/2025

Es war aiies zu meiner zuftiedenheit

Lieber Gast,

vielen herzlichen Dank für Ihre freundliche Bewertung! Es freut uns sehr, dass Sie einen angenehmen Aufenthalt bei uns hatten.

Wir würden uns sehr freuen, Sie bei Ihrem nächsten Aufenthalt wieder bei uns begrüßen zu dürfen! Nutzen Sie hierfür gern den Code LOYALTY für Ihre nächste Buchung um 10% zu sparen und kontaktieren Sie uns telefonisch unter +49 (0) 89 55137 8193 oder buchen Sie online unter: www.excelsior-hotel.de

Wir freuen uns auf ein baldiges Wiedersehen.

Mit besten Grüßen aus München,

Ihr Team des Hotel Excelsior by Geisel
No Public Name
Couple
60-69 years
Reviewed: 9 months ago (16/08/2025)
Date of experience: 08/2025

Enjoyed our stay. Hotel was truly in walking distance to the tram/train, grocery store and sights. Staff was very welcoming. Would recommend this hotel. Note, at night it could be a little sketchy as it is near the tram central station. We had no issues.

Dear Guest,

Thank you very much for your kind review.
We are delighted to hear that you had a pleasant stay with us and appreciate your positive feedback. We are glad that you enjoyed our convenient location within walking distance to the tram, train, grocery store, and local sights, and that our staff made you feel welcome. We also take note of your comment regarding the area at night and are pleased that you had no issues during your stay. Please note that there are currently many construction sites in the city, but these in no way affect the safety here in Munich.

We hope to welcome you back soon for another enjoyable stay. To save 10% on a future reservation, feel free to call us at +49 (0) 89 55137 8193 or simply book online at www.excelsior-hotel.de using the booking code: LOYALTY.

We sincerely look forward to welcoming you again in the future.

Best regards from Munich

The Hotel Excelsior by Geisel Team
No Public Name
Family
50-59 years
Reviewed: 9 months ago (15/08/2025)
Date of experience: 08/2025

Very nice-The service was excellent and assisted with directions and activities in munich during our stay.

Dear Guest,

Thank you very much for your kind review. We are delighted to hear that you had a pleasant stay with us and appreciate your positive feedback.

We’re delighted to hear you enjoyed our service and that we could assist you with directions and activities in Munich. We hope to welcome you back again soon!

We hope to welcome you back soon for another enjoyable stay. To save 10% on a future reservation, feel free to call us at +49 (0) 89 55137 8193 or simply book online at www.excelsior-hotel.de using the booking code: LOYALTY.

We sincerely look forward to welcoming you again in the future.

Best regards from Munich

The Hotel Excelsior by Geisel Team
By Sin Ping O.
Couple
30-39 years
Reviewed: 9 months ago (15/08/2025)
Date of experience: 08/2025

The hotel’s location is generally great if you’re arriving by train — it’s right next to Germany’s Hauptbahnhof. However, for guests driving in, it’s a challenge. The area was congested with cars, and with road construction right outside the hotel, we had to park elsewhere to unload our luggages.

Check-in wasn’t the warmest welcome. The staff didn’t offer a room upgrade (which is fine), but when we asked them to send our luggage upstairs while we went to return our rental car, we came back to find our bags still sitting downstairs.

We also asked for two extra pillows — the lady at the counter said there was only one spare pillow in the entire hotel and suggested we request again the next day. Later in the evening, we asked a male receptionist, who gave us the same explanation but actually made the effort to find a second pillow for us. This made me feel it’s more about willingness to help than actual availability.

Another odd moment — the lady at check-in encouraged us to skip daily room service to “save €10/night” and spend it at the restaurant or mini bar. We agreed, but at check-out she insisted it could only be spent at the mini bar. I had to explain what we were told, and she eventually corrected the bill (also adjusting the breakfast price from €29 to the €25 I’d prepaid online). All this while my Uber was waiting to take me to the airport, which was stressful.

Breakfast was underwhelming for €25 — limited buffet selection, though they do have a side menu for items like German sausages, eggs, coffee, porridge, and pancakes. At the ham station, one of the hams had a sour taste (not sure if that was intentional or not). I honestly regretted pre-booking breakfast.

In short, while the location is excellent for train travellers, the service inconsistencies and overall value didn’t meet my expectations.

Dear Sin Ping O.,

Thank you very much for taking the time to share your feedback with us. We are truly sorry to hear that your recent stay with us did not meet your expectations, and we sincerely apologize for the inconvenience caused.

Of course, it is always our goal to provide each of our guests with a pleasant and comfortable stay. We regret that we did not succeed in your case. Please be assured that we take your comments very seriously and have already shared them with the relevant departments to ensure that similar situations will not occur again in the future. For future stays, we would also like to point out that you are always welcome to drive directly in front of the hotel to conveniently unload your luggage.

We greatly value your feedback as it helps us continuously improve our service. Thank you once again for bringing these matters to our attention.

We would be delighted to welcome you back on a future trip to Munich and to have the chance to provide you with a much better hotel experience. For your next booking, please feel free to use the code LOYALTY to receive a 10% discount. You can contact us directly at +49 (0) 89 55137 8193 or book online at www.excelsior-hotel.de.

With kind regards from Munich,

Your Hotel Excelsior by Geisel Team
No Public Name
Couple
60-69 years
Reviewed: 9 months ago (14/08/2025)
Date of experience: 08/2025

Excellent. Great location and great service.

Thank you very much for your kind review. We are delighted to hear that you had a pleasant stay with us and appreciate your positive feedback.

We hope to welcome you back soon for another enjoyable stay. To save 10% on a future reservation, feel free to call us at +49 (0) 89 55137 8193 or simply book online at www.excelsior-hotel.de using the booking code: LOYALTY.

We sincerely look forward to welcoming you again in the future.

Best regards from Munich

The Hotel Excelsior by Geisel Team
By Virginia Chaliandrou
Family
50-59 years
Reviewed: 9 months ago (12/08/2025)
Date of experience: 08/2025

excellent

Dear Ms. Chaliandrou,

Thank you very much for your kind review. We are delighted to hear that you had a pleasant stay with us and appreciate your positive feedback.

We hope to welcome you back soon for another enjoyable stay. To save 10% on a future reservation, feel free to call us at +49 (0) 89 55137 8193 or simply book online at www.excelsior-hotel.de using the booking code: LOYALTY.

We sincerely look forward to welcoming you again in the future.

Best regards from Munich

The Hotel Excelsior by Geisel Team
No Public Name
Couple
70-79 years
Reviewed: 9 months ago (12/08/2025)
Date of experience: 08/2025

Zimmer 118 mangelt es an Heizkörpern.


vielen herzlichen Dank für Ihre freundliche Bewertung! Es freut uns sehr, dass Sie einen angenehmen Aufenthalt bei uns hatten.

Wir würden uns sehr freuen, Sie bei Ihrem nächsten Aufenthalt wieder bei uns begrüßen zu dürfen! Nutzen Sie hierfür gern den Code LOYALTY für Ihre nächste Buchung um 10% zu sparen und kontaktieren Sie uns telefonisch unter +49 (0) 89 55137 8193 oder buchen Sie online unter: www.excelsior-hotel.de

Wir freuen uns auf ein baldiges Wiedersehen.

Mit besten Grüßen aus München,

Ihr Team des Hotel Excelsior by Geisel
No Public Name
Friends
50-59 years
Reviewed: 9 months ago (12/08/2025)
Date of experience: 08/2025

Good ok


Thank you very much for your kind review. We are delighted to hear that you had a pleasant stay with us and appreciate your positive feedback.

We hope to welcome you back soon for another enjoyable stay. To save 10% on a future reservation, feel free to call us at +49 (0) 89 55137 8193 or simply book online at www.excelsior-hotel.de using the booking code: LOYALTY.

We sincerely look forward to welcoming you again in the future.

Best regards from Munich

The Hotel Excelsior by Geisel Team
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