Excelsior by Geisel hotel logohotel logo
Public Reviews Score
88%

"Very satisfied"

Based on 6,913 reviews across 9 portals
:
No Public Name
Family
60-69 years
Reviewed: 8 months ago (21/07/2025)
Date of experience: 07/2025

Hot, very hot. No air conditioner in a four stars hotel. Only for a winter stay.

Thank you for taking the time to share your valuable feedback with us.

As we are constantly working to improve our services, your input is truly appreciated.

We are sorry to hear that you were dissatisfied with the lack of air conditioning in your room. For your next stay, we recommend booking one of our categories with air conditioning, such as our Deluxe, Premium, or Alpine rooms, all of which are equipped with air conditioning.

To make your next stay even more enjoyable, please feel free to call us at +49 (0) 89 55137 8193 or book online at www.excelsior-hotel.de using the booking code LOYALTY to enjoy a 10% discount on a future reservation. It would be our pleasure to welcome you back in the future and exceed your expectations.

Best regards from Munich,

The Hotel Excelsior by Geisel Team
By tamara
Couple
50-59 years
Reviewed: 8 months ago (21/07/2025)
Date of experience: 07/2025

The hotel is very convenient to the train station, the metro and the city centre. In our experience, the staff were very friendly.

Dear Tamara,

Thank you very much for your kind review. We are delighted to hear that you had a pleasant stay with us and appreciate your positive feedback.

We hope to welcome you back soon for another enjoyable stay. To save 10% on a future reservation, feel free to call us at +49 (0) 89 55137 8193 or simply book online at www.excelsior-hotel.de using the booking code: LOYALTY.

We sincerely look forward to welcoming you again in the future.

Best regards from Munich

The Hotel Excelsior by Geisel Team
By Joanne McGuckin
Couple
50-59 years
Reviewed: 8 months ago (21/07/2025)
Date of experience: 07/2025

Everything was lovely. Staff were attentive and helpful throughout our stay. Will definitely be coming back to stay.

Dear Mrs. McGuckin,

Thank you very much for your kind review. We are delighted to hear that you had a lovely stay with us and appreciate your positive feedback.

We hope to welcome you back soon for another enjoyable stay. To save 10% on a future reservation, feel free to call us at +49 (0) 89 55137 8193 or simply book online at www.excelsior-hotel.de using the booking code: LOYALTY.

We sincerely look forward to welcoming you again in the future.

Best regards from Munich

The Hotel Excelsior by Geisel Team
No Public Name
Family
50-59 years
Reviewed: 8 months ago (21/07/2025)
Date of experience: 07/2025

Having come from a property in Salzburg, I found the staff here to b e far less friendly and hospitable but the property was lovely and had a good feel to it.

Thank you very much for your kind review. We are delighted to hear that you had a pleasant stay with us and appreciate your positive feedback.

We are delighted to hear that you enjoyed the atmosphere and overall feel of our property. At the same time, we are truly sorry that your experience with our team did not fully meet your expectations. Providing warm and attentive service is very important to us, and we will certainly address your comments with our staff to improve.

We hope to welcome you back soon for another enjoyable stay. To save 10% on a future reservation, feel free to call us at +49 (0) 89 55137 8193 or simply book online at www.excelsior-hotel.de using the booking code: LOYALTY.

We sincerely look forward to welcoming you again in the future.

Best regards from Munich

The Hotel Excelsior by Geisel Team
By Sutton
Couple
70-79 years
Reviewed: 8 months ago (20/07/2025)
Date of experience: 07/2025

Excellent. We enjoyed it very much. Thank you.

Dear Ms. Sutton,

Thank you very much for your kind review. We are delighted to hear that you had a pleasant stay with us and appreciate your positive feedback.

We hope to welcome you back soon for another enjoyable stay. To save 10% on a future reservation, feel free to call us at +49 (0) 89 55137 8193 or simply book online at www.excelsior-hotel.de using the booking code: LOYALTY.

We sincerely look forward to welcoming you again in the future.

Best regards from Munich

The Hotel Excelsior by Geisel Team
No Public Name
Couple
50-59 years
Reviewed: 8 months ago (20/07/2025)
Date of experience: 07/2025

Alles was perfect.

Vielen herzlichen Dank für Ihre freundliche Bewertung! Es freut uns sehr, dass Sie einen angenehmen Aufenthalt bei uns hatten.

Wir würden uns sehr freuen, Sie bei Ihrem nächsten Aufenthalt wieder bei uns begrüßen zu dürfen! Nutzen Sie hierfür gern den Code LOYALTY für Ihre nächste Buchung um 10% zu sparen und kontaktieren Sie uns telefonisch unter +49 (0) 89 55137 8193 oder buchen Sie online unter: www.excelsior-hotel.de

Wir freuen uns auf ein baldiges Wiedersehen.

Mit besten Grüßen aus München,

Ihr Team des Hotel Excelsior by Geisel
No Public Name
Family
50-59 years
Reviewed: 8 months ago (20/07/2025)
Date of experience: 07/2025

We enjoyed the stay.

Thank you very much for your kind review. We are delighted to hear that you had a pleasant stay with us and appreciate your positive feedback.

We hope to welcome you back soon for another enjoyable stay. To save 10% on a future reservation, feel free to call us at +49 (0) 89 55137 8193 or simply book online at www.excelsior-hotel.de using the booking code: LOYALTY.

We sincerely look forward to welcoming you again in the future.

Best regards from Munich

The Hotel Excelsior by Geisel Team
By Tenenbaum
Business
50-59 years
Reviewed: 8 months ago (18/07/2025)
Date of experience: 07/2025

Angenehmes Hotel mit Flair undmenschlich.

Lieber Herr Tenenbaum,

vielen herzlichen Dank für Ihre freundliche Bewertung! Es freut uns sehr, dass Sie einen angenehmen Aufenthalt bei uns hatten.

Wir würden uns sehr freuen, Sie bei Ihrem nächsten Aufenthalt wieder bei uns begrüßen zu dürfen! Nutzen Sie hierfür gern den Code LOYALTY für Ihre nächste Buchung um 10% zu sparen und kontaktieren Sie uns telefonisch unter +49 (0) 89 55137 8193 oder buchen Sie online unter: www.excelsior-hotel.de

Wir freuen uns auf ein baldiges Wiedersehen.

Mit besten Grüßen aus München,

Ihr Team des Hotel Excelsior by Geisel
No Public Name
Business
50-59 years
Reviewed: 8 months ago (18/07/2025)
Date of experience: 07/2025

Festlich, freundlich - alles wunderbar! Vielen Dank Ihnen. Empfehle Sie gern und komme gern wieder.

Vielen herzlichen Dank für Ihre freundliche Bewertung! Es freut uns sehr, dass Sie einen angenehmen Aufenthalt bei uns hatten.

Wir würden uns sehr freuen, Sie bei Ihrem nächsten Aufenthalt wieder bei uns begrüßen zu dürfen! Nutzen Sie hierfür gern den Code LOYALTY für Ihre nächste Buchung um 10% zu sparen und kontaktieren Sie uns telefonisch unter +49 (0) 89 55137 8193 oder buchen Sie online unter: www.excelsior-hotel.de

Wir freuen uns auf ein baldiges Wiedersehen.

Mit besten Grüßen aus München,

Ihr Team des Hotel Excelsior by Geisel
No Public Name
Couple
60-69 years
Reviewed: 8 months ago (16/07/2025)
Date of experience: 07/2025

Mooi hotel maar de kamers aan de achterkant heel veel geluidsoverlast van de trams.
Prijs ontbijt €29 pp aan de hoge kant

Dear guest,

Thank you for taking the time to share your feedback. We are pleased to hear that you found our hotel beautiful. We regret, however, that the noise from the trams affected your comfort. Please know that we are always happy to recommend quieter room options whenever possible.

Regarding the breakfast price, we will certainly take your comment into consideration as we continually review our offerings to ensure they meet our guests’ expectations.

We hope to welcome you back soon for another enjoyable stay. To save 10% on a future reservation, feel free to call us at +49 (0) 89 55137 8193 or simply book online at www.excelsior-hotel.de using the booking code: LOYALTY.

We sincerely look forward to welcoming you again in the future.

Best regards from Munich

The Hotel Excelsior by Geisel Team
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