Excelsior by Geisel hotel logohotel logo
Public Reviews Score
88%

"Very satisfied"

Based on 6,912 reviews across 9 portals
:
No Public Name
Business
40-49 years
Reviewed: 9 months ago (07/07/2025)
Date of experience: 07/2025

It's a nice hotel with good service. However, nowadays not having air conditioning in all the rooms seems a little out of date. The carpets on the way up to the room were also a bit shabby and the bathroom need renovating, it isn't comfortable to shower in.

Thank you very much for your kind review.
We are delighted that you have given our service and the hotel as a whole such a positive review. Your praise is a valuable recognition for our team.

At the same time, we take your comments about the condition of the carpets and the bathroom very seriously. We understand that comfort and the condition of the facilities are crucial to your well-being. Your feedback gives us important pointers for working on specific improvements and further developing the standard of our hotel.

We are also sorry to hear that you were dissatisfied with the lack of air conditioning in your room. For your next stay, we recommend booking one of our categories with air conditioning, such as our Deluxe, Premium, or Alpine rooms, all of which are equipped with air conditioning.

We hope to welcome you back soon for another enjoyable stay. To save 10% on a future reservation, feel free to call us at +49 (0) 89 55137 8193 or simply book online at www.excelsior-hotel.de using the booking code: LOYALTY.

We sincerely look forward to welcoming you again in the future.

Best regards from Munich,
The Hotel Excelsior by Geisel Team

No Public Name
Business
60-69 years
Reviewed: 9 months ago (07/07/2025)
Date of experience: 07/2025

Wie immer sehr gepflegt, stilvoll und elegant. Qualitativ auf hehem Niveau.

Vielen herzlichen Dank für Ihre freundliche Bewertung!

Es freut uns sehr, dass Sie unser Haus wieder als gepflegt, stilvoll und elegant erlebt haben und die Qualität auf hohem Niveau schätzen. Ihr positives Feedback zu Zimmer, Sauberkeit und Service ist für unser gesamtes Team eine große Motivation.

Wir würden uns sehr freuen, Sie bei Ihrem nächsten Aufenthalt wieder bei uns begrüßen zu dürfen! Nutzen Sie hierfür gern den Code LOYALTY für Ihre nächste Buchung um 10% zu sparen und kontaktieren Sie uns telefonisch unter +49 (0) 89 55137 8193 oder buchen Sie online unter: www.excelsior-hotel.de

Wir freuen uns auf ein baldiges Wiedersehen.

Mit besten Grüßen aus München,
Ihr Team des Hotel Excelsior by Geisel
No Public Name
Business
50-59 years
Reviewed: 9 months ago (07/07/2025)
Date of experience: 07/2025

sehr schönes Hotel im Zentrum von München!

Vielen herzlichen Dank, dass Sie sich die Zeit für Ihre wunderbare Bewertung genommen haben! Es freut uns sehr, dass Sie mit unserem Hotel zufrieden waren.

Wir würden uns sehr freuen, Sie bei Ihrem nächsten Aufenthalt wieder bei uns begrüßen zu dürfen! Nutzen Sie hierfür gern den Code LOYALTY für Ihre nächste Buchung um 10% zu sparen und kontaktieren Sie uns telefonisch unter +49 (0) 89 55137 8193 oder buchen Sie online unter: www.excelsior-hotel.de

Wir freuen uns auf ein baldiges Wiedersehen.

Mit besten Grüßen aus München,
Ihr Team des Hotel Excelsior by Geisel
By Hendrik Gienow
Couple
60-69 years
Reviewed: 9 months ago (07/07/2025)
Date of experience: 07/2025

Hervorragende Lage in unmittelbarer Nähe zu Hauptbahnhof und Karlsplatz. Freundlicher Empfang und zügiger Check-in. Komfortable Zimmer mit Klimaanlage. Sehr gutes Frühstück. Restaurant Vinothek mit Atmosphäre und Charme, hervorragendem Essen, attraktiver Weinauswahl und tadellosem Service. Für uns eine der besten Adressen in München.

Lieber Herr Gienow,

herzlichen Dank für Ihre ausführliche und äußerst positive Rückmeldung zu Ihrem Aufenthalt in unserem Haus.

Es freut uns besonders, dass Sie die zentrale Lage zwischen Hauptbahnhof und Karlsplatz, den freundlichen Empfang sowie den reibungslosen Check-in als so angenehm empfunden haben. Schön, dass Sie sich in unseren komfortablen, klimatisierten Zimmern wohlgefühlt und unser Frühstück genießen konnten.

Ihre lobenden Worte über unsere Vinothek freuen uns sehr. Es ist wunderbar zu hören, dass sowohl die Atmosphäre, die Auswahl an Speisen und Weinen als auch der Service Ihre Erwartungen rundum erfüllen konnten. Solches Feedback ist für unser gesamtes Team eine große Motivation.

Wir würden uns sehr freuen, Sie bei Ihrem nächsten Aufenthalt wieder bei uns begrüßen zu dürfen! Nutzen Sie hierfür gern den Code LOYALTY für Ihre nächste Buchung um 10% zu sparen und kontaktieren Sie uns telefonisch unter +49 (0) 89 55137 8193 oder buchen Sie online unter: www.excelsior-hotel.de

Wir freuen uns auf ein baldiges Wiedersehen.

Mit besten Grüßen aus München,
Ihr Team des Hotel Excelsior by Geisel
No Public Name
Business
60-69 years
Reviewed: 9 months ago (07/07/2025)
Date of experience: 07/2025

Die Alpin-Zimmer sind hervorragend

Vielen herzlichen Dank für Ihre freundliche Bewertung! Es freut uns sehr, dass Sie mit unseren Alpinzimmern so zufrieden sind.

Wir würden uns sehr freuen, Sie bei Ihrem nächsten Aufenthalt wieder bei uns begrüßen zu dürfen! Nutzen Sie hierfür gern den Code LOYALTY für Ihre nächste Buchung um 10% zu sparen und kontaktieren Sie uns telefonisch unter +49 (0) 89 55137 8193 oder buchen Sie online unter: www.excelsior-hotel.de

Wir freuen uns auf ein baldiges Wiedersehen.

Mit besten Grüßen aus München,
Ihr Team des Hotel Excelsior by Geisel
By Jean-Luc Renaux
Couple
70-79 years
Reviewed: 9 months ago (06/07/2025)
Date of experience: 07/2025

Very good service
Would me choice to come back to Munich.
Of note at breakfast Eggs 🍳 over easy and omelette tended to be consistently over-cooked.

Dear Mr. Renaux,

We are delighted to hear that you were so satisfied with our service and would consider staying with us again during your next visit to Munich. We are particularly pleased with your feedback on the rooms, cleanliness, and service.

We appreciate your comment regarding the preparation of eggs and omelets at breakfast. We regret that these did not meet your expectations and will discuss this with our kitchen team in order to further improve quality.

We hope to welcome you back soon for another enjoyable stay. To save 10% on a future reservation, feel free to call us at +49 (0) 89 55137 8193 or simply book online at www.excelsior-hotel.de using the booking code: LOYALTY.

We sincerely look forward to welcoming you again in the future.

Best regards from Munich,
The Hotel Excelsior by Geisel Team

No Public Name
Couple
50-59 years
Reviewed: 9 months ago (05/07/2025)
Date of experience: 06/2025

Great hotel service overall. The location to the center and attractions was so close, within walking distance. Breakfast was wonderful and the service staff was very friendly and helpful. Room was clean and beds very comfortable.

Thank you very much for your wonderful 100% review. We are delighted to hear that you had a pleasant stay with us and appreciate your positive feedback.

We hope to welcome you back soon for another enjoyable stay. To save 10% on a future reservation, feel free to call us at +49 (0) 89 55137 8193 or simply book online at www.excelsior-hotel.de using the booking code: LOYALTY.

We sincerely look forward to welcoming you again in the future.

Best regards from Munich,
The Hotel Excelsior by Geisel Team
By Barbir
Family
50-59 years
Reviewed: 9 months ago (05/07/2025)
Date of experience: 06/2025

Hotel was great, rooms very clean and pleasant. Staff were all friendly and attentive. Including front desk.
However, June 28,2025 my husband put some of the cold meat at breakfast on his plate. He put a piece in his mouth and then spit it out because it had gone bad. He got food poisoning from just putting it in his mouth. Not sure what happened in the kitchen. We have been to Europe many times and never gotten food poisoning, we were especially shocked since this is a much nicer hotel than others that we have stayed at. Please look into this. Thank you.

Dear Mrs. Barbir,

Thank you very much for your feedback and for your kind words about our hotel, the cleanliness of our rooms, and the friendliness of our team. We truly appreciate it.

We are very sorry to hear about your husband’s experience at breakfast on June 28. Please rest assured that food safety is of the utmost importance to us.
We take your comment very seriously and have immediately informed our kitchen and quality management teams. An internal review and a full check of all breakfast products have already been carried out.
We sincerely regret that this happened and offer our deepest apologies for the inconvenience caused.

We kindly invite you to contact us directly so we can better understand what happened and take the necessary steps to follow up.
Please do not hesitate to reach out to us at excelsior@g-ph.com anytime.

We would be delighted to have the opportunity to welcome you again and provide you with a much-improved hotel experience next time. Please feel free to call us at +49 (0) 89 55137 8193 or book online at www.excelsior-hotel.de using the booking code LOYALTY to enjoy a 10% discount on a future reservation.

Best regards from Munich,
The Hotel Excelsior by Geisel Team
By William West
Family
60-69 years
Reviewed: 9 months ago (05/07/2025)
Date of experience: 06/2025

Very Nice. Thank you

Dear Mr. West,

Thank you very much for your kind review. We are delighted to hear that you had a pleasant stay with us and appreciate your positive feedback.

We hope to welcome you back soon for another enjoyable stay. To save 10% on a future reservation, feel free to call us at +49 (0) 89 55137 8193 or simply book online at www.excelsior-hotel.de using the booking code: LOYALTY.

We sincerely look forward to welcoming you again in the future.

Best regards from Munich,
The Hotel Excelsior by Geisel Team
By Nick
Alone
50-59 years
Reviewed: 9 months ago (04/07/2025)
Date of experience: 06/2025

location and breakfast were good

Dear Nick,

Thank you very much for your kind review regarding our location and the breakfast buffet.

We hope to welcome you back soon for another enjoyable stay. To save 10% on a future reservation, feel free to call us at +49 (0) 89 55137 8193 or simply book online at www.excelsior-hotel.de using the booking code: LOYALTY.

We sincerely look forward to welcoming you again in the future.

Best regards from Munich,
The Hotel Excelsior by Geisel Team
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