Excelsior by Geisel hotel logohotel logo
Public Reviews Score
88%

"Very satisfied"

Based on 6,917 reviews across 9 portals
:
By Terezinha
50-59 years
Reviewed: 11 months ago (12/06/2025)
Date of experience: 06/2025

Excelente!

Dear Terezinha,

Thank you very much for your kind review. We are delighted to hear that you had an excellent stay with us and appreciate your positive feedback.

We hope to welcome you back soon for another enjoyable stay. To save 10% on a future reservation, feel free to call us at +49 (0) 89 55137 8193 or simply book online at www.excelsior-hotel.de using the booking code: LOYALTY.

We sincerely look forward to welcoming you again in the future.

Best regards from Munich

The Hotel Excelsior by Geisel Team
By Aida
Family
50-59 years
Reviewed: 11 months ago (12/06/2025)
Date of experience: 06/2025

We got a spacious and large room. Location is convenient to walk to the old town and few steps from train station. I don’t think taxi can get to the front of hotel, our dropped us off close by and we had to walk a little. The bathtub was high so it can be a challenge for some people to go in and out. The frontdesk people were very nice and accomodating. I would stay here again

Dear Aida,

Thank you for your kind review!
We are pleased to hear you enjoyed the spacious room and convenient location close to the old town and train station.

Regarding the taxi drop-off, while our hotel is situated on a side street, taxis can drop guests directly in front of the hotel.
We apologize if this was unclear and appreciate your understanding about the short walk.

We also take note of your comment about the bathtub height and will keep this in mind for future improvements.

It is wonderful to know our front desk team made a positive impression, and we look forward to welcoming you back to Hotel Excelsior by Geisel on your next visit! To enjoy a 10% discount on your next booking, you can reach us at +49 (0) 89 55137 8193 or easily book online at www.excelsior-hotel.de with the code: LOYALTY.

Best regards from Bavaria,
The Excelsior by Geisel Team
By Ugazio
Family
80+ years
Reviewed: 11 months ago (12/06/2025)
Date of experience: 06/2025

Wir waren mit einem Zimmerwechsel auch sehr zufrieden

Lieber Herr Ugazio,

vielen herzlichen Dank für Ihre freundliche Bewertung! Es freut uns sehr, dass Sie einen angenehmen Aufenthalt bei uns hatten.

Wir würden uns sehr freuen, Sie bei Ihrem nächsten Aufenthalt wieder bei uns begrüßen zu dürfen! Nutzen Sie hierfür gern den Code LOYALTY für Ihre nächste Buchung um 10% zu sparen und kontaktieren Sie uns telefonisch unter +49 (0) 89 55137 8193 oder buchen Sie online unter: www.excelsior-hotel.de

Wir freuen uns auf ein baldiges Wiedersehen.

Mit besten Grüßen aus München,

Ihr Team des Hotel Excelsior by Geisel
By CARLOS HERRERA GREEN
Business
60-69 years
Reviewed: 11 months ago (10/06/2025)
Date of experience: 06/2025

In general all OK , we have problem only in the check in , because delay after of 1530PM of the date.

Dear Carlos,

Thank you very much for your positive feedback and perfect ratings for your room, cleanliness, and service.

We apologize for the delay you experienced during check-in after 3:30 PM. We understand how important a smooth arrival is and will review our processes to improve this. We are glad that despite this, you would still recommend us, and we look forward to welcoming you back for an even better stay at Hotel Excelsior by Geisel.

To enjoy a 10% discount on your next booking, you can reach us at +49 (0) 89 55137 8193 or easily book online at www.excelsior-hotel.de with the code: LOYALTY.

Best regards from Munich,
The Excelsior by Geisel Team
By Axel
Family
50-59 years
Reviewed: 11 months ago (10/06/2025)
Date of experience: 06/2025

Sehr schönes Hotel. Das unmittelbare Umfeld ist aufgrund der Baustellen nicht optimal, aber das Hotel selbst ist toll.

Lieber Axel,

herzlichen Dank für Ihre positive Rückmeldung und das Lob für unser Hotel – das freut uns sehr!

Wir bedauern, dass Sie das aktuelle Umfeld rund um unser Haus als weniger angenehm empfunden haben. Tatsächlich befindet sich das Areal rund um den Münchner Hauptbahnhof derzeit in einer umfassenden Umgestaltung. Die Bauarbeiten sollen das Viertel sowie das direkte Umfeld unseres Hotels künftig deutlich aufwerten und moderner gestalten.

Bis dahin danken wir Ihnen und allen unseren Gästen herzlich für Ihr Verständnis.

Wir würden uns freuen, Sie bei Ihrem nächsten Besuch in München wieder bei uns begrüßen zu dürfen! Nutzen Sie hierfür gern den Code LOYALTY für Ihre nächste Buchung um 10% zu sparen und kontaktieren Sie uns telefonisch unter +49 (0) 89 55137 8193 oder buchen Sie online unter: www.excelsior-hotel.de

Mit freundlichen Grüßen,
Ihr Team des Hotel Exelsior by Geisel
By Thierry Lisak
Family
50-59 years
Reviewed: 11 months ago (10/06/2025)
Date of experience: 06/2025

Alles wunderbar. Vielen Dank

Lieber Herr Lisak,

vielen herzlichen Dank für Ihre freundliche Bewertung! Es freut uns sehr, dass Sie einen wunderbaren Aufenthalt bei uns hatten.

Wir würden uns sehr freuen, Sie bei Ihrem nächsten Aufenthalt wieder bei uns begrüßen zu dürfen! Nutzen Sie hierfür gern den Code LOYALTY für Ihre nächste Buchung um 10% zu sparen und kontaktieren Sie uns telefonisch unter +49 (0) 89 55137 8193 oder buchen Sie online unter: www.excelsior-hotel.de

Wir freuen uns auf ein baldiges Wiedersehen.

Mit besten Grüßen aus München,

Ihr Team des Hotel Excelsior by Geisel
No Public Name
Couple
50-59 years
Reviewed: 11 months ago (10/06/2025)
Date of experience: 06/2025

es war alles super

Lieber Gast,

vielen herzlichen Dank für Ihre freundliche Bewertung! Es freut uns sehr, dass Sie einen angenehmen Aufenthalt bei uns hatten.

Wir würden uns sehr freuen, Sie bei Ihrem nächsten Aufenthalt wieder bei uns begrüßen zu dürfen! Nutzen Sie hierfür gern den Code LOYALTY für Ihre nächste Buchung um 10% zu sparen und kontaktieren Sie uns telefonisch unter +49 (0) 89 55137 8193 oder buchen Sie online unter: www.excelsior-hotel.de

Wir freuen uns auf ein baldiges Wiedersehen.

Mit besten Grüßen aus München,

Ihr Team des Hotel Excelsior by Geisel
By Ron
Couple
60-69 years
Reviewed: 11 months ago (09/06/2025)
Date of experience: 06/2025

Very helpful staff at front desk and at breakfast

Dear Ron,

Thank you very much for your kind review especially regarding our staff at the front desk and at the breakfast. We are delighted to hear that you had a pleasant stay with us and appreciate your positive feedback.

We hope to welcome you back soon for another enjoyable stay. To save 10% on a future reservation, feel free to call us at +49 (0) 89 55137 8193 or simply book online at www.excelsior-hotel.de using the booking code: LOYALTY.

We sincerely look forward to welcoming you again in the future.

Best regards from Munich

The Hotel Excelsior by Geisel Team
No Public Name
Family
60-69 years
Reviewed: 11 months ago (08/06/2025)
Date of experience: 06/2025

Older hotel, clean close to most things.

Thank you for sharing your feedback with us.
We are glad to hear that you appreciated our central location and that your room met your expectations.

At the same time, we are sorry to see that cleanliness and service did not fully meet your standards.
Please know that we take this seriously and will review your comments with the relevant teams to improve in these areas.

We hope to have the opportunity to welcome you back and provide you with a better overall experience at Hotel Excelsior by Geisel.
To enjoy a 10% discount on your next booking, you can reach us at +49 (0) 89 55137 8193 or easily book online at www.excelsior-hotel.de with the code: LOYALTY.

Best regards from Munich,
The Excelsior by Geisel Team
By Blas Gali
Couple
50-59 years
Reviewed: 11 months ago (08/06/2025)
Date of experience: 06/2025

We are extremely impressed with our overall stay. From the cleanliness and security of the room. To the professionals that manned the front desk and maintained the rooms. Thank you, Thank you!!!! Next time we’re in Munich we will definitely stay at your hotel. And we will recommend your hotel to our friends.

Dear Mr. Gali,

Thank you very much for your wonderful review. We are delighted to hear that you enjoyed your overall stay with us and appreciate your positive feedback.
Your kind words truly mean a lot to us, and we’re especially grateful for your recommendation to friends — that’s the highest compliment we can receive.

We hope to welcome you back soon for another enjoyable stay. To save 10% on a future reservation, feel free to call us at +49 (0) 89 55137 8193 or simply book online at www.excelsior-hotel.de using the booking code: LOYALTY.

We sincerely look forward to welcoming you again in the future.

Best regards from Munich

The Hotel Excelsior by Geisel Team
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