Excelsior by Geisel hotel logohotel logo
Public Reviews Score
88%

"Very satisfied"

Based on 6,917 reviews across 9 portals
:
By hoffscholte
Couple
70-79 years
Reviewed: 11 months ago (03/06/2025)
Date of experience: 05/2025

freundlich, gute service und in der nahe von ein Bahnhof

Lieber Herr Hoffscholte,

vielen Dank für Ihre positive Rückmeldung!

Es freut uns sehr zu hören, dass Sie unseren freundlichen Service und die günstige Lage in der Nähe des Bahnhofs geschätzt haben.
Ihr Lob ist für unser Team eine schöne Motivation, auch weiterhin unser Bestes zu geben, um unseren Gästen einen angenehmen Aufenthalt zu bieten.

Wir würden uns freuen, Sie bald wieder bei uns begrüßen zu dürfen! Nutzen Sie hierfür gern den Code LOYALTY für Ihre nächste Buchung um 10% zu sparen und kontaktieren Sie uns telefonisch unter +49 (0) 89 55137 8193 oder buchen Sie online unter: www.excelsior-hotel.de

Mit besten Wünschen aus München,
Ihr Team des Hotel Excelsior by Geisel
By Scott Chisam
Group
70-79 years
Reviewed: 11 months ago (02/06/2025)
Date of experience: 06/2025

Excellent overall stay….EXCEPT charging a Rick Steves tour member over 600 euros for an extra night room. I understand there was a huge football (soccer) game in town but the Steve’s tour members should not have had to pay the high price. I will report this to the Rick Steves company; I would expect a refund of some sort.

Dear Scott Chisam,

Thank you for your feedback and for staying with us. We're pleased to hear that you enjoyed your overall stay.

Regarding the rate for the additional night: your booking was made independently, and the price was clearly displayed and confirmed at the time of reservation.
Due to the major city event, accommodation rates across the city were significantly elevated, and our pricing reflected this high demand.
We understand your concern, however, as the rate was accepted at the time of booking, we are unfortunately unable to offer a refund or price adjustment.
We appreciate your understanding and hope to welcome you again soon.

To make your next stay even more enjoyable, please feel free to call us at +49 (0) 89 55137 8193 or book online at www.excelsior-hotel.de using the booking code LOYALTY to enjoy a 10% discount on a future reservation. It would be our pleasure to welcome you back in the future and exceed your expectations.

Best regards from Munich,

The Hotel Excelsior by Geisel Team
By Alina Sanchez
Couple
70-79 years
Reviewed: 11 months ago (02/06/2025)
Date of experience: 05/2025

Very nice room. Good shower. Close location.

Dear Ms. Sanchez,

Thank you very much for your kind review.

We are delighted to hear that you had a pleasant stay with us and appreciate your positive feedback.
We're delighted to hear that you enjoyed the room, the shower, and our convenient location.

We hope to welcome you back soon for another enjoyable stay. To save 10% on a future reservation, feel free to call us at +49 (0) 89 55137 8193 or simply book online at www.excelsior-hotel.de using the booking code: LOYALTY.

We sincerely look forward to welcoming you again in the future.

Best regards from Munich

The Hotel Excelsior by Geisel Team
By Lynne Harris
Family
80+ years
Reviewed: 11 months ago (02/06/2025)
Date of experience: 05/2025

The staff were very professional, helpful and pleasant throughout the hotel. Great location near the railway station.

Dear Lynne Harris,

Thank you very much for your kind review. We are delighted to hear that you had a pleasant stay with us and appreciate your positive feedback.

We're delighted to hear that you enjoyed our central location and that our team made such a positive impression.

We hope to welcome you back soon for another enjoyable stay. To save 10% on a future reservation, feel free to call us at +49 (0) 89 55137 8193 or simply book online at www.excelsior-hotel.de using the booking code: LOYALTY.

We sincerely look forward to welcoming you again in the future.

Best regards from Munich

The Hotel Excelsior by Geisel Team
By Lucia Sanchez Llorente
Alone
70-79 years
Reviewed: 11 months ago (01/06/2025)
Date of experience: 05/2025

I had a wonderful experience. Thank you

Dear Mrs. Sanchez Llorente,

Thank you very much for your kind review. We are delighted to hear that you had a wonderful stay with us and appreciate your positive feedback.

We hope to welcome you back soon for another enjoyable stay. To save 10% on a future reservation, feel free to call us at +49 (0) 89 55137 8193 or simply book online at www.excelsior-hotel.de using the booking code: LOYALTY.

We sincerely look forward to welcoming you again in the future.

Best regards from Munich

The Hotel Excelsior by Geisel Team
By Ian
Family
Reviewed: 12 months ago (31/05/2025)
Date of experience: 05/2025

Great stay, all staff helpful and responsive to any requests.

Room was lovely and well maintained.

Breakfast was good, again staff were quick with orders.

Dear Ian,

Thank you very much for your positive feedback!

We’re delighted to hear that you enjoyed your stay with us and found our staff helpful and attentive to your requests. It’s wonderful to know that your room was comfortable and well maintained. We’re also pleased that you liked our breakfast service and appreciated the promptness of our team.

We look forward to welcoming you again soon! To enjoy a 10% discount on your next booking, you can reach us at +49 (0) 89 55137 8193 or easily book online at www.excelsior-hotel.de with the code: LOYALTY.

Kind regards,
The Hotel Exelsior by Geisel Team
By Paul Garbett
Couple
60-69 years
Reviewed: 12 months ago (31/05/2025)
Date of experience: 05/2025

Very comfortable stay. All the staff we engaged with were very friendly and helpful and spoke excellent English. We had two dinners in Vinothek - excellent quality food and service. Location close to the main railway station and S-Bahn is very convenient. We will recommend your hotel to any friends considering a visit to Muchen.

Dear Paul,

Thank you very much for your kind words and for taking the time to share your experience with us.

We’re delighted to hear that you had such a comfortable stay and that our team made you feel welcome and well looked after. It’s also wonderful to know you enjoyed your dinners at our Vinothek.

We are also pleased that you found our location near the main railway station and S-Bahn so convenient.

We look forward to welcoming you back on your next visit to Munich! To enjoy a 10% discount on your next booking, you can reach us at +49 (0) 89 55137 8193 or easily book online at www.excelsior-hotel.de with the code: LOYALTY.

Warm regards from Munich,
The Hotel Excelsior by Geisel Team
No Public Name
Business
60-69 years
Reviewed: 12 months ago (30/05/2025)
Date of experience: 05/2025

Nach so langer Treue zu ihrem Haus, wäre ich dankbar, wenn ich nicht im ersten Stock „im Kongresszentrum“ gebucht würde, sondern lieber mit etwas mehr Tageslicht.
Ansonsten ist Ihr aufmerksames Personal am Empfang, besonders mit Akeel, aber auch im Frühstücksraum sehr wohltuend
Mit vorauseilendem Dank u freundlichem Gruß Alexander Thies

Herzlichen Dank für Ihre langjährige Treue und Ihre offenen Worte.

Es freut uns sehr, dass Sie sich bei uns – nicht zuletzt dank unseres Teams an der Rezeption, insbesondere Akeel, sowie im Frühstücksbereich – stets wohl und willkommen fühlen. Ihr Lob geben wir mit großer Freude an die Kolleginnen und Kollegen weiter.

Vielen Dank auch für den Hinweis zur Zimmerlage. Wir verstehen Ihren Wunsch nach einem Zimmer mit mehr Tageslicht sehr gut und haben diesen bereits in unserem System für zukünftige Aufenthalte vermerkt. Selbstverständlich werden wir unser Bestes tun, um diesen Wunsch bei Ihrer nächsten Buchung zu berücksichtigen.

Wir freuen uns schon jetzt auf Ihren nächsten Besuch! Gern können Sie den Code LOYALTY für Ihre nächste Buchung verwenden um 10% zu sparen. Kontaktieren Sie uns hierzu gern telefonisch unter +49 (0) 89 55137 8193 oder buchen Sie online unter: www.excelsior-hotel.de

Mit freundlichen Grüßen aus München,
Ihr Team des Hotel Excelsior by Geisel
No Public Name
Alone
60-69 years
Reviewed: 12 months ago (30/05/2025)
Date of experience: 05/2025

Sehr schönes Hotel. Gut gelegen und kurzer Weg in das Zentrum. Daher hat alles sehr gut gepasst.

Vielen herzlichen Dank für Ihre freundliche Bewertung! Es freut uns sehr, dass Sie einen angenehmen Aufenthalt bei uns hatten.

Wir würden uns sehr freuen, Sie bei Ihrem nächsten Aufenthalt wieder bei uns begrüßen zu dürfen! Nutzen Sie hierfür gern den Code LOYALTY für Ihre nächste Buchung um 10% zu sparen und kontaktieren Sie uns telefonisch unter +49 (0) 89 55137 8193 oder buchen Sie online unter: www.excelsior-hotel.de

Wir freuen uns auf ein baldiges Wiedersehen.

Mit besten Grüßen aus München,
Ihr Team des Hotel Excelsior by Geisel
By SWFL-SSE
Couple
60-69 years
Reviewed: 12 months ago (30/05/2025)
Date of experience: 05/2025

Interesting hotel with a few quirks such as toilet shoved in corner where you could brush your teeth while doing your business. The tub/shower is potentially dangerous as it it too narrow to stand normally so it’s more like you are riding a surfboard. Plus, the tub floor flexes making it even more challenging to keep your balance. The couch also needs to be replaced.

Dear SWFL-SSE,

Thank you for sharing your impressions of your recent stay with us.

We're glad to hear you found our hotel interesting, though we regret that certain aspects of the room design did not meet your expectations. We understand your concerns regarding the layout of the bathroom and the safety of the bathtub. Your comments have been noted and will be shared with our management and maintenance teams as we continuously work to improve guest comfort and safety.

Additionally, we appreciate your feedback about the condition of the couch — this will be taken into consideration during our upcoming review of room furnishings.

Thank you once again for your honest review. We hope to have the chance to welcome you back in the future and provide you with an improved experience. To enjoy a 10% discount on your next booking, you can reach us at +49 (0) 89 55137 8193 or easily book online at www.excelsior-hotel.de with the code: LOYALTY.

Kind regards from Munich,
The Hotel Excelsior by Geisel Team
Back to Top CERTIFICATE what's this?