Hotel ISG Heidelberg hotel logohotel logo
Public Reviews Score
89%

"Very satisfied"

Based on 4,603 reviews across 8 portals
:
No Public Name
Couple
60-69 years
Reviewed: 4 years ago (22/09/2022)
Date of experience: 09/2022

Das war unser erster Besuch in Heidelberg. War alles o.k.

No Public Name
Family
20-29 years
Reviewed: 4 years ago (20/09/2022)
Date of experience: 09/2022

Ich war mit dem Aufenthalt sehr zufrieden. Es hat alles anstandslos geklappt, das Personal war freundlich und die Preise waren auch völlig in Ordnung.

No Public Name
Friends
40-49 years
Reviewed: 4 years ago (20/09/2022)
Date of experience: 09/2022

Super Service in einem besonderen Hotel. Gerne wieder...

No Public Name
Business
40-49 years
Reviewed: 4 years ago (19/09/2022)
Date of experience: 09/2022

The hotel was functional and convenient. We happened to arrive early, but the staff found a room for us. The room was a basic and serviceable room, with a nice desk. Breakfast was substantial, though some items ran out while we were there and we had to wait for some time for replenishment. Dinner was surprisingly tasty and hospitable. There are some areas for improvement: There was insufficient parking for guests, and we had to park on the street some blocks away. Also, the housekeeping staff entered our room before 9am, while we were still in bed.

Dear guest,

Thank you for your feedback. It is good to hear that you enjoyed your stay with us at all.

it is a pity that the housekeeping team went in to your room this early. To prevent this situation we offer our guests the use of a "please-do-not-disturb-sign". Please leave it outside the door and the team wont knock on your door until you take it away again.

The breakfast team provides the food fresh and upon request. Therefore it always takes abit to refill it. We guess that the guests are willing to wait a bit but therefore get fresh and homemade dishes.

Concerning the parking situation: we know that we have less parking spaces than hotel rooms but the staff members are always willing to assist you in case you can not find one. In addition we offer garage parking spaces for a surcharge of 8.00 Euros per day. This is even a posibility we can offer you for your next visit.

We hope our reply helps you and it would be a pleasure to welcoming you here at the ISG again.
No Public Name
Couple
60-69 years
Reviewed: 4 years ago (17/09/2022)
Date of experience: 09/2022

Sehr freundliche und zuvorkommende Bedienung.

No Public Name
Couple
50-59 years
Reviewed: 4 years ago (17/09/2022)
Date of experience: 09/2022

angemessenes Verhältnis zwischen Preis und Komfort

No Public Name
Friends
70-79 years
Reviewed: 4 years ago (10/09/2022)
Date of experience: 07/2022

Ein Wohlfühl-Hotel, freundliches, hilfsbereites Personal, angenehme Atmosphäre!

No Public Name
Couple
40-49 years
Reviewed: 4 years ago (08/09/2022)
Date of experience: 09/2022

was good. The breakfast was great.

No Public Name
Family
50-59 years
Reviewed: 4 years ago (08/09/2022)
Date of experience: 09/2022

Alles gut organisiert und ordentlich. Restaurant Personal sehr gut und das Essen auch

No Public Name
Couple
50-59 years
Reviewed: 4 years ago (06/09/2022)
Date of experience: 09/2022

Das Hotel ist super,leider nicht so sehr zentral aber wer damit kein Problem hat. Der Bus hält direkt vor der Tür, es ist sehr schön ruhig und gemütlich. Abends im Biergarten sitzen und den Tag ausklingen lassen. Empfehlenswertes sauberes Hotel. Tiefgarage vorhanden haben sie nicht genutzt, am Hotel waren Parkplätze und in unmittelbarer Nähe gibt es auch welche. Da das Hotel auf dem Berg liegt hat man einen guten Blick über Heidelberg.

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