Hotel Kreuz Bern hotel logohotel logo
Public Reviews Score
90%

"Very satisfied"

Based on 760 reviews
:
No Public Name
Business
60-69 years
Reviewed: 2 years ago (23/04/2024)
Date of experience: 03/2024

Wir kommen gerne wieder.

No Public Name
Business
50-59 years
Reviewed: 2 years ago (23/04/2024)
Date of experience: 03/2024

Komme sehr gerne wieder

No Public Name
Business
70-79 years
Reviewed: 2 years ago (22/04/2024)
Date of experience: 03/2024

Alles gut. Danke

No Public Name
Business
40-49 years
Reviewed: 2 years ago (22/04/2024)
Date of experience: 03/2024

Gutes Preis-Leistungsverhältnis, zentral gelegen, Zimmer komfortabel, einzig das Frühstück fand ich jetzt nicht knallermässig. Raum hat mir nicht so gefallen und die Atmosphäre, Auswahl ok, könnte man aber gluschtiger präsentieren - nur als Input ;-)

Lieber Gast
Vielen Dank für Ihre Bewertung.
Es freut uns, ist ihnen unsere zentrale Lage positiv aufgefallen.
Es tut uns leid, dass Ihnen unser Frühstück- und Raum nicht zugesagt haben. Wir werden Ihren Input gerne an die zuständige Person weiterleiten.
Wir freuen uns, Sie wieder einmal bei uns zu begrüssen.
Beste Grüsse aus Bern, Franziska Luginbühl, Administration
No Public Name
Couple
50-59 years
Reviewed: 2 years ago (22/04/2024)
Date of experience: 03/2024

Conveniently located hotel at walking distance from the trainstation. Friendly staff. Excellent breakfast.
Good restaurant.

No Public Name
Business
50-59 years
Reviewed: 2 years ago (22/04/2024)
Date of experience: 03/2024

très agréable

Cher hôte
Nous vous remercions pour votre commentaire.
Nous sommes heureux que vous vous soyez senti à l'aise chez nous et que vous ayez particulièrement apprécié notre situation centrale et calme.
Merci, c'est avec plaisir que nous transmettons vos compliments à notre réception.
Comme nos prix varient en fonction du taux d'occupation, il se peut que vous payiez plus pour une chambre au moment de la réservation qu'un jour où nous avons encore beaucoup de chambres libres.
Nous nous réjouissons de vous accueillir à nouveau chez nous.
Meilleures salutations de Berne, Franziska Luginbühl, Administration
No Public Name
Business
60-69 years
Reviewed: 2 years ago (21/04/2024)
Date of experience: 03/2024

Pflichtangabe bei einer Bewertung? hmm.... Ich lehne freundlichst ab:-) Aber tolles Hotel nichtsdestotrotz.

No Public Name
Business
50-59 years
Reviewed: 2 years ago (20/04/2024)
Date of experience: 03/2024

C’était parfait.
Agréable et bien situé, je recommande !

No Public Name
Business
40-49 years
Reviewed: 2 years ago (19/04/2024)
Date of experience: 03/2024

Great start because the reception ladies were so lovely and helpful, then slightly disappointed with the room, and ultimately awful because of the man on the desk and not being believed when I said my top was missing. I absolutely would not recommend the hotel based on how difficult the man made things when things went wrong. Any hotel can be good when things are going right. But a truly good hotel makes itself clear when dealing well with things that go wrong.

Dear guest
Thank you very much for your feedback.
We are very sorry that you had problems with the gentleman at the reception on your departure due to your missing top. We do our best to ensure that our staff are well trained and educated. We will of course take your feedback seriously and discuss it internally. We formally apologise to you.
As our prices vary depending on occupancy, you may pay more for a room at the time of booking than on a day when we still have many rooms available.
We also regret that you were not satisfied with the breakfast service during your stay. We are grateful for any feedback, whether positive or negative. In general, our breakfast is perceived by our guests as rich and positively rated for a 3* hotel. Especially as breakfast is included in the overnight stay. In order to constantly optimise our offer, please let us know what you thought was missing from the breakfast buffet.
Kind regards from Bern, Franziska Luginbühl, Administration
No Public Name
Business
30-39 years
Reviewed: 2 years ago (19/04/2024)
Date of experience: 03/2024

Great hotel

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