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Public Reviews Score
90%

"Excelent"

Bazat pe recenziile 583
:
Niciun nume public
Business
50-59 years
Reviewed: 4 săptămâni în urmă (20/04/2024)
Data experienței: 03/2024

C’était parfait.
Agréable et bien situé, je recommande !

Cu Carter
Business
40-49 years
Reviewed: 4 săptămâni în urmă (19/04/2024)
Data experienței: 03/2024

Great start because the reception ladies were so lovely and helpful, then slightly disappointed with the room, and ultimately awful because of the man on the desk and not being believed when I said my top was missing. I absolutely would not recommend the hotel based on how difficult the man made things when things went wrong. Any hotel can be good when things are going right. But a truly good hotel makes itself clear when dealing well with things that go wrong.

Dear guest
Thank you very much for your feedback.
We are very sorry that you had problems with the gentleman at the reception on your departure due to your missing top. We do our best to ensure that our staff are well trained and educated. We will of course take your feedback seriously and discuss it internally. We formally apologise to you.
As our prices vary depending on occupancy, you may pay more for a room at the time of booking than on a day when we still have many rooms available.
We also regret that you were not satisfied with the breakfast service during your stay. We are grateful for any feedback, whether positive or negative. In general, our breakfast is perceived by our guests as rich and positively rated for a 3* hotel. Especially as breakfast is included in the overnight stay. In order to constantly optimise our offer, please let us know what you thought was missing from the breakfast buffet.
Kind regards from Bern, Franziska Luginbühl, Administration
Cu Annette
Business
30-39 years
Reviewed: 4 săptămâni în urmă (19/04/2024)
Data experienței: 03/2024

Great hotel

Cu Sciolli
Couple
50-59 years
Reviewed: 4 săptămâni în urmă (19/04/2024)
Data experienței: 03/2024

Ottimo, soprattutto la posizione.

Niciun nume public
Business
60-69 years
Reviewed: 4 săptămâni în urmă (19/04/2024)
Data experienței: 03/2024

Ich fühle mich im Hotel Kreuz sehr wohl. Von den Wegen bis zum Zimmerservice läuft alles gut.

Niciun nume public
Alone
40-49 years
Reviewed: 4 săptămâni în urmă (19/04/2024)
Data experienței: 03/2024

War ok……….

Lieber Gast
Vielen Dank für Ihr Feedback, welches wir sehr schätzen. Wir bedauern sehr, dass Sie mit der Grösse des Zimmers nicht zufrieden waren.
Betreffend der Sauberkeit, wären wir froh gewesen, wenn Sie sich diesbezüglich direkt bei uns an der Reception gemeldet hätten, damit wir eine Lösung finden können, Eine neue Zimmerreinigung oder einen Zimmerwechsel. Im Allgemeinen wird unser Frühstück von unseren Gästen als reichhaltig empfunden und für ein 3*-Hotel positiv bewertet. Insbesondere, da das Frühstück bei uns in der Übernachtung inklusive ist. Um unser Angebot stets zu optimieren, bitte ich Sie, uns mitzuteilen was Ihnen auf dem Frühstücksbuffet gefehlt hat? Da unsere Zimmerpreise je nach Auslastung variieren, kann es sein, dass Sie für ein Zimmer zum Buchungszeitpunkt mehr bezahlen als an einem Tag, bei welchem wir noch viele Zimmer frei haben.
Es würde uns freuen, Sie wieder einmal bei uns zu begrüssen.
Beste Grüsse aus Bern, Franziska Luginbühl. Administration


Niciun nume public
Couple
30-39 years
Reviewed: 4 săptămâni în urmă (19/04/2024)
Data experienței: 03/2024

War ein sehr schöner Aufenthalt in Bern

Cu Andreas Kassler
Business
50-59 years
Reviewed: 4 săptămâni în urmă (19/04/2024)
Data experienței: 03/2024

Alles in allem war prima, nur das Zimmer bischen klein und abgewohnt.

Niciun nume public
Family
30-39 years
Reviewed: 4 săptămâni în urmă (19/04/2024)
Data experienței: 03/2024

Gut, auf Anfrage bei Reservierung eingegangen

Niciun nume public
Business
60-69 years
Reviewed: 4 săptămâni în urmă (19/04/2024)
Data experienței: 03/2024

Alles Zweckmäßig und sauber

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