Hotel Leipziger Hof

schönes Hotel, gute Lage

I spent over 10 years in the hospitality business and I have never in my life met a ruder owner. Rude does not even describe him properly. He was so unprofessional in his attitude. We met the owner on our second day when we were asked to pay for our accommodation in advance. Although we were staying 8 days they wanted us to pay everything up front on the first or second day. Being slightly reluctant because the heat in our room was very high and we had no way to control it, I went in person to the front desk. It was then that I was speaking to the front desk staff about the heating and also about our room key which was not working properly. We actually could not open or close our front door and had to leave by the sliding glass door. We stayed in the apartments and we had a one room apartment with sofa. I asked the lady at the front desk to come and help me with the key. She was helpful. When we returned to the front desk she said that the heating could not get turned down until that afternoon, since an outside company controls the heat. I said that I would like to wait to pay for my room until the heat was turned down, since it was unbearable. It was at least 27 degrees in our room. It was then that the owner appeared. He literally started yelling at my husband and and said "YOU ARE NOT STAYING AT 4 STAR ACCOMMODATION. WHY ARE YOU MAKING SUCH TROUBLE. PAY THE AMOUNT YOU OWE. PAY IT NOW. THIS IS NOT A 4 STAR HOTEL. YOU ARE REALLY MAKING LOTS OF PROBLEMS FOR US. THESE ARE NEW APARTMENTS AND THEY ARE NOT PART OF OUR HOTEL". I could not believe he spoke to us like that. I understand that if they have a lot of people who leave without paying they need to work out some way to remedy the situation but he was completely wrong to speak to us, the customers the way he did. The fact that the apartments are not part of the hotel has nothing to do with the level of customer satisfaction we should expect. We were not asked to pay in advance when we checked out. The front desk called us in the evening of the 2nd day to ask for payment when we were entertaining in our apartment with family. We were right in the middle of dinner. It was quite inconvenient and embarrassing. We would never ever walk away without paying. We only wanted to be sure the heating was fixed before we paid since it was far to hot for anyone to stay in the room with the heat so high. I ended up getting very sick due to a lack of sleep because the heat was so hot. It was by far the worst experience we have ever had and I rarely complain. We will be sure to spread the negative comments on social media as well. You cannot treat customers like this. it is so wrong!

Für eine Nacht ok. Die Zimmer sind nicht unbedingt modern ausgestattet, aber sauber und ok.

Als Stammgast bin ich immer seeeehr zufrieden.

gutes Preis-Leistungsverhältnis, empfehlenswert. Gerne wieder!

VERY PLEASANT, AND A VERY WARM RECEPTION FORM ALL THE STAFF, NICE COMFORTABLE ROOMS & EXCELLENT WIFI

Will be back for sure!!!!!

Sehr sauber, zentrale gute Lage, gutes preisleistungs Verhältnis

Ein sehr gut geführtes Hotel mit freundlich-liebevoller Athmosphäre und sehr guter Küche.

The stay was a very good experience, the only thing that did not suit me perfectly was the location.

Very friendly well equiped hotel. Excellent breakfast. A 10 minute walk from the rail station.