Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
87%

"Very satisfied"

Based on 3,275 reviews
:
By Andy
Reviewed: 5 days ago (15/08/2025)
Date of experience: 08/2025

Amazing!!!!! Staff is great !! Very clean rooms ! 5 th floor breakfast and snacks always good , but the staff up there is so very nice , very pleasant and helpful . Can’t say enough about the guys ! We couldn’t do without them Thank u for everything Andy

Thank you so much, Andy! We're glad you enjoyed your stay, especially the clean rooms and the 5th floor service. Your kind words about our staff mean a lot — we truly appreciate you!
By Jose Roman
Reviewed: 1 week ago (13/08/2025)
Date of experience: 08/2025

The hotel is beautiful, amazing entrance, lobby, restaurants, and bar. The only down fall is the rooms and hallways, smells very humid and outdated. Rooms need to be modernized.

Thank you for your kind words about our facilities. We appreciate your feedback on the rooms and hallways — it’s valuable as we work on future improvements. We hope to welcome you again soon!
By Abraham Mondrag+on
Reviewed: 1 week ago (12/08/2025)
Date of experience: 08/2025

Hotel muy bonito, me gustó. Pero no es para trabajar en la habitación ya que la señal de internet es muy mala. Después de 7 días sigo esperando la factura.

Muchas gracias por su comentario. Nos alegra saber que le gustó el hotel. Lamentamos los inconvenientes con la señal de internet y la demora en la factura. Estamos trabajando para mejorar estos aspectos y le pedimos disculpas por las molestias. Esperamos tener la oportunidad de atenderle mejor en una próxima visita.
By Jesmina Ramirez
Reviewed: 1 week ago (10/08/2025)
Date of experience: 07/2025

Perfect

Thank you very much for taking the time to complete our service survey.

We're glad to have your feedback and hope to have the opportunity to welcome you back very soon.
No Public Name
Reviewed: 2 weeks ago (09/08/2025)
Date of experience: 08/2025

Guest has not commented on review

Thank you very much for taking the time to complete our service survey.

We're glad to have your feedback and hope to have the opportunity to welcome you back very soon.
By Michael Watts
Reviewed: 2 weeks ago (08/08/2025)
Date of experience: 08/2025

Excellent

Thank you very much for taking the time to complete our service survey.

We're glad to have your feedback and hope to have the opportunity to welcome you back very soon.
No Public Name
Reviewed: 2 weeks ago (08/08/2025)
Date of experience: 08/2025

Se supone que ponen en el cuarto botellas de agua, los primeros 3 o 4 días nunca lo hicieron
Llame a recepción y dijeron que me las llevarían y nunca llegaron
Les sugiero que pongan más de una toalla de manos y facial, se necesitan
Me encanta la ubicación del hotel y de los cuartos #700

Gracias por sus comentarios. Lamentamos los inconvenientes y tomamos nota de sus sugerencias. Nos alegra que haya disfrutado la habitación y la ubicación. ¡Esperamos verla pronto!
By KAREN MAGAÑA
Reviewed: 2 weeks ago (08/08/2025)
Date of experience: 08/2025

HABIA MUCHO RUIDO EN LA HABITACION

Estimada huésped:

Lamentamos las molestias ocasionadas por el ruido en su habitación. Agradecemos sus comentarios y trabajaremos para mejorar este aspecto.
By Martin rios
Reviewed: 2 weeks ago (08/08/2025)
Date of experience: 08/2025

Guest has not commented on review

Thank you very much for taking the time to complete our service survey.

We're glad to have your feedback and hope to have the opportunity to welcome you back very soon.
By Cesar Mata
Reviewed: 2 weeks ago (06/08/2025)
Date of experience: 08/2025

Nice room but the the sink was partially clogged. Friendly staff and easy to check in and out

Thank you for sharing your experience. We’re glad to hear you enjoyed the room and found our staff friendly and check-in/out easy.

We apologize for the inconvenience caused by the sink issue and will address it promptly to improve our service.

We appreciate your feedback and hope to welcome you again soon
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