Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
87%

"Very satisfied"

Based on 3,198 reviews
:
By crisselda Jimenez
Reviewed: 3 days ago (04/07/2025)
Date of experience: 06/2025

We have stayed there several times in the past my husband pedro valles loves the hotel but this last time we were both disappointed by the lack of help when we mentioned we wanted to chexk out early because the room's air conditioner does not work and the heat was unbearable.

Thank you for your feedback and for being a loyal guest. We're very sorry to hear about the issue with the air conditioner and the lack of assistance during your recent stay. This is not the experience we want for our guests.

We’re addressing the matter internally to prevent it from happening again. We truly hope to welcome you back and provide the stay you expect and deserve.

Warm regards
By Jose Luis Gonzalez
Reviewed: 3 days ago (04/07/2025)
Date of experience: 06/2025

En el area de restautante habia cucarachas, se le menciono a recepción del restaurante . no vi que fumigaran

Lamentamos sinceramente los inconvenientes durante su estancia, tanto por el mal funcionamiento del aire acondicionado como por la situación reportada en el restaurante. Ya estamos tomando medidas para corregir estos problemas y evitar que se repitan.

Agradecemos su confianza y sus comentarios, que nos ayudan a mejorar.
By Carlos
Reviewed: 4 days ago (03/07/2025)
Date of experience: 06/2025

Overall experience was excellent. Food was first class, front desk very friendly but several times that I approached the front desk for a question there was only one person behind the counter and a line to be helped. Internet kept dropping out. Claudia in housekeeping was especially helpful.

Thank you for your excellent feedback. We’re delighted to hear you enjoyed the food and found our staff friendly, especially Claudia in housekeeping. We apologize for the wait at the front desk and the internet issues, and we’re working to improve both.

We appreciate your comments and look forward to welcoming you again soon.
By EDWARD ACEVEDO
Reviewed: 4 days ago (03/07/2025)
Date of experience: 06/2025

EXCELENTE ATENCION POR PARTE DE TODO EL PERSONAL, SIEMPRE ES UN PLACER HOSPEDARSE EN HOTEL LUCERNA TIJUANA, FELICITACIONES A TODO EL TEAM.!!

¡Muchas gracias por su amable comentario! Nos llena de alegría saber que siempre es un placer hospedarse con nosotros. Compartiremos sus felicitaciones con todo el equipo de Hotel Lucerna Tijuana. Esperamos darle la bienvenida nuevamente muy pronto.
By Arturo Casillas
Reviewed: 5 days ago (02/07/2025)
Date of experience: 07/2025

Todo bien, solo el aire acondicionado no enfriaba , tampoco se sentía el aire salir

Gracias por sus comentarios. Lamentamos que el aire acondicionado no haya funcionado correctamente durante su estancia. Revisaremos esta situación con el equipo de mantenimiento para evitar que vuelva a suceder.

Agradecemos su preferencia y esperamos poder ofrecerle una mejor experiencia en el futuro.
By Lizette Flores
Reviewed: 5 days ago (02/07/2025)
Date of experience: 07/2025

Good

Muchas gracias por contestar nuestra encuesta de servico.
Esperamos que su estancia haya sido de su agrado y regreso pronto para seguir ofreciendole la mejor experiencia.
By Giselle Hernandez
Reviewed: 5 days ago (02/07/2025)
Date of experience: 06/2025

To me it’s a 5 Star hotel. Rooms very clean. The people very friendly and attentive. Of course I will be there pretty soon. The hotel is beautiful. I’m happy with my experience.. Thank you so much guys.

Thank you so much for your kind words! We’re thrilled to hear you had such a great experience. It means a lot to know you found the hotel beautiful, the rooms clean, and our team attentive and friendly. We can’t wait to welcome you back soon!
No Public Name
Reviewed: 6 days ago (01/07/2025)
Date of experience: 06/2025

Sadly we were not impressed with rooms and the road noise was very loud. The beds are not comfortable. The lobby and restaurants are nice.

Thank you for your feedback. We’re sorry to hear that the room, noise level, and bed comfort did not meet your expectations. We’re glad you enjoyed the lobby and restaurant areas. Your comments are important and will be shared with our team to help improve the guest experience.
No Public Name
Reviewed: 6 days ago (01/07/2025)
Date of experience: 06/2025

el cuarto olía mucho a drenaje!!! y la verdad ya esta muy viejas las instalaciones!!

Lamentamos sinceramente los inconvenientes durante su estancia, incluyendo el mal olor en la habitación, el ruido exterior, la incomodidad de las camas y el estado general de las instalaciones. Agradecemos también que haya destacado positivamente nuestras áreas comunes como el lobby y el restaurante.

Su opinión es muy valiosa y ya ha sido compartida con nuestro equipo para tomar medidas correctivas. Gracias por hacérnoslo saber.
By Everardo Martinez
Reviewed: 6 days ago (01/07/2025)
Date of experience: 06/2025

Muy buena

¡Muchas gracias por contestar nuestra encuesta de servicio ! Nos alegra saber que todo fue de su agrado. Será un placer recibirlo nuevamente muy pronto.
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