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Public Reviews Score
87%

"Very satisfied"

Based on 3,602 reviews
:
No Public Name
Couple
Reviewed: 3 months ago (12/01/2026)
Date of experience: 01/2026

Guest has not commented on review

Dear Mr. Travis,
Thank you for completing our satisfaction survey.
Your feedback helps us improve in our areas for improvement.
We hope to see you again soon.

Best regards!
No Public Name
Business
Reviewed: 3 months ago (12/01/2026)
Date of experience: 01/2026

buena, sin embargo la Acustica entre los cuartos deja mucho que desear.
es una área de oportunidad que ayudaría mucho a descansar a los huéspedes

Estimado Sr. Zamora,

Gracias por tomarse el tiempo de compartirnos sus comentarios a través de nuestra encuesta de servicio.

Lamentamos saber que la acústica entre las habitaciones no haya sido la esperada. Agradecemos sinceramente que nos lo haga saber, ya que este tipo de observaciones representan una área de oportunidad importante para nosotros y nos ayudan a seguir mejorando la experiencia y el descanso de nuestros huéspedes.

Tenga por seguro que su comentario será compartido con el área correspondiente para su análisis y seguimiento.

Esperamos tener el gusto de recibirle nuevamente y ofrecerle una estancia aún más placentera en el futuro.
No Public Name
Business
Reviewed: 3 months ago (11/01/2026)
Date of experience: 01/2026

Very good.

Dear Mr. Todd

Thank you for taking the time to complete our service survey and for your kind comment.

We are delighted to know that your experience was very good. We truly look forward to welcoming you again soon and remain at your disposal for any future assistance.
No Public Name
Couple
Reviewed: 3 months ago (11/01/2026)
Date of experience: 01/2026

Guest has not commented on review

Estimado Sr. Machain

Muchas gracias por contestar nuestra encuesta de serivicio, sera un placer recibirlo pronto nuevamente

Le mandamos un cordial saludo
No Public Name
Couple
Reviewed: 3 months ago (10/01/2026)
Date of experience: 01/2026

Very nice. But my friend said her floor had breakfast & drinks???

Dear Miss Judy

Thank you for taking the time to complete our service survey.

Some of our room categories include access to a private floor/lounge, where breakfast and complimentary drinks are offered. According to our records, your reservation is for a different room category, which does not include this benefit.

If you would be interested in upgrading to a category that includes lounge access, we would be happy to check availability and share the details with you.

We truly look forward to welcoming you soon and remain at your disposal for any further
No Public Name
Business
Reviewed: 3 months ago (09/01/2026)
Date of experience: 01/2026

Guest has not commented on review

Dear Miss Weasley,
Thank you so much for completing our satisfaction survey. Your feedback helps us identify areas for improvement so we can continue providing the quality of service that meets the expectations of all our guests. We look forward to welcoming you back.

Best regards!
No Public Name
Business
Reviewed: 3 months ago (09/01/2026)
Date of experience: 01/2026

Muy buena, les falta un programa de reconocimiento o viajero frecuente

Estimado Sr. Espinosa
Muchas gracias por responder nuestra encuesta de satisfaccion, sus comentarios nos ayudan a saber nuestras areas de oportunidad para asi seguir ofreciendo la calidad de servicio que cumpla con las expectativas de todos nuestros huespedes. Lo esperamos de regreso.
Saludos!
No Public Name
Couple
Reviewed: 3 months ago (09/01/2026)
Date of experience: 12/2025

Perfect

Estimado Sr. Luis
Muchas gracias por responder nuestra encuesta de satisfaccion, sus comentarios nos ayudan a saber nuestras areas de oportunidad para asi seguir ofreciendo la calidad de servicio que cumpla con las expectativas de todos nuestros huespedes. Lo esperamos de regreso.
Saludos!
No Public Name
Couple
Reviewed: 3 months ago (08/01/2026)
Date of experience: 01/2026

It was perfect

Thank you very much for your kind comment. We’re delighted to know you had a perfect stay with us. We hope to welcome you back again very soon.
No Public Name
Business
Reviewed: 3 months ago (08/01/2026)
Date of experience: 01/2026

Guest has not commented on review

Agradecemos su preferencia y nos da gusto que su estancia haya cumplido con sus expectativas.
Esperamos tenerlo de regreso muy pronto
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