Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
87%

"Very satisfied"

Based on 3,606 reviews
:
By Sujit Sheth
Reviewed: 1 year ago (31/10/2024)
Date of experience: 10/2024

Great experience other than the cold shower even after notifying after day 1, Very disappointed nothing was done. I would have expected better response to an issue.

We truly appreciate your feedback! We apologize about the incovinence we are working on your comments.
Your satisfaction is our top priority, and we look forward to hosting you again
By José Manuel López saucedo
Reviewed: 1 year ago (31/10/2024)
Date of experience: 10/2024

Excelente lugar

Estimado huésped.
Gracias por habernos elegido, por contestar nuestra encuesta de servicio y sus amables comentarios
Lo esperamos pronto nuevamente será un placer poder asistirle
Saludos
By Francisco Martínez
Reviewed: 1 year ago (31/10/2024)
Date of experience: 10/2024

Guest has not commented on review

Estimado huésped.
Gracias por habernos elegido, por contestar nuestra encuesta de servicio.
Lo esperamos pronto nuevamente será un placer poder asistirle
Saludos
No Public Name
Reviewed: 1 year ago (30/10/2024)
Date of experience: 10/2024

Spectacular - Could use a bigger room service menu.

We truly appreciate your feedback! It’s wonderful to know that our team made a positive impression and that you enjoyed the property.
Your satisfaction is our top priority, and we look forward to hosting you again
By David C
Reviewed: 1 year ago (30/10/2024)
Date of experience: 10/2024

Amazingly clean hotel, beautiful decor, fun and friendly staff, always ready to help. Would love to go back for another visit where I could enjoy all of the amenities more.

We truly appreciate your feedback! It’s wonderful to know that our team made a positive impression and that you enjoyed the property.
Your satisfaction is our top priority, and we look forward to hosting you again
No Public Name
Reviewed: 1 year ago (29/10/2024)
Date of experience: 10/2024

Great location. Awesome view, bar area was nice and pleasant

We truly appreciate your feedback! It’s wonderful to know that our team made a positive impression and that you enjoyed the property.
Your satisfaction is our top priority, and we look forward to hosting you again
No Public Name
Reviewed: 1 year ago (28/10/2024)
Date of experience: 10/2024

Muy placentera.

Estimado huésped.
Gracias por habernos elegido, por contestar nuestra encuesta de servicio y sus amables comentarios
Lo esperamos pronto nuevamente será un placer poder asistirle
Saludos
By Sergio
Reviewed: 1 year ago (28/10/2024)
Date of experience: 10/2024

Everything excellent thank you for your attentions !!

We truly appreciate your feedback! It’s wonderful to know that our team made a positive impression and that you enjoyed the property.
Your satisfaction is our top priority, and we look forward to hosting you again
By Cristina Parra
Reviewed: 1 year ago (28/10/2024)
Date of experience: 10/2024

It was really good, the rooms are very clean and nice. Staff was exceptionally friendly and polite. I loved my stay

We truly appreciate your feedback! It’s wonderful to know that our team made a positive impression and that you enjoyed the property.
Your satisfaction is our top priority, and we look forward to hosting you again
No Public Name
Reviewed: 1 year ago (28/10/2024)
Date of experience: 10/2024

En general esta bien
Sería importante poner atención a canceles de baño ya que en la 510 y 521 se sale el agua al bañarse.
Es necesario sellar con silicon

Estimado huésped.
Gracias por habernos elegido, por contestar nuestra encuesta de servicio y sus comentarios
Lo esperamos pronto nuevamente será un placer poder asistirle
Saludos
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