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Public Reviews Score
86%

"Very satisfied"

Based on 3,889 reviews
:
By Corrina Flores
Reviewed: 2 years ago (23/02/2025)
Date of experience: 02/2025

It was very nice and beautiful the only thing was not having a microwave to warm up our food we ordered great portions but some food went to waist since we couldn’t re warm it

Thank you for choosing us and for taking the time to answer our survey.We are glad to know that your stay was pleasant and we hope to continue providing you with excellent service during your future stays. You are very welcome again
By Miguel Medina
Reviewed: 2 years ago (22/02/2025)
Date of experience: 02/2025

Gracias a todos por su ayuda de me pinchó la llanta y todos me ayudaron convirtieron el infierno en algo maravilloso gracias a Blanca Fernando Israel por todo lo que hicieron por mi muy agradecido por su ayuda y Apoyo

Estimado Sr. Medina
Gracias por compartir su maravillosa experiencia con nosotros. Nos alegra mucho saber que su estancia fue de su agrado y que todo cumplió con sus expectativas. Esperamos tener el placer de recibirlo nuevamente en el futuro. Su preferencia y satisfacción son muy importantes para nosotros
No Public Name
Reviewed: 2 years ago (21/02/2025)
Date of experience: 02/2025

Uno de los mejores hoteles y servicios de todo Tijuana. Muy profesional el staff. La gastronomía de Lucerna Tijuana no esta nada mal. Me encanto el sushi en el rooftop. Tengo varias veces que decido mejor quedarme en Lucerna Tijuana por el ambiente lujoso.

Me encantaría usar la torre K para la siguiente vez.

Gracias,

Estimado huesped
Gracias por compartir su experiencia con nosotros, lamentamos el inconveniente causado, estaremos trabajando con nuestro equipo para poder lograr cumplir con sus expectativas. La esperamos nuevamente pronto será un placer recibirla.
By Jorge Perez Jaime
Reviewed: 2 years ago (21/02/2025)
Date of experience: 02/2025

GOOD I WILL GOADLY RETURN

Thank you for choosing us and for taking the time to answer our survey.We are glad to know that your stay was pleasant and we hope to continue providing you with excellent service during your future stays. You are very welcome again
No Public Name
Reviewed: 2 years ago (21/02/2025)
Date of experience: 02/2025

Very friendly staff and very clean

Thank you for choosing us and for taking the time to answer our survey.We are glad to know that your stay was pleasant and we hope to continue providing you with excellent service during your future stays. You are very welcome again
By Rosie Garcia
Reviewed: 2 years ago (21/02/2025)
Date of experience: 02/2025

Guest has not commented on review

Estimada huesped
Gracias por compartir su experiencia con nosotros, lamentamos el inconveniente causado, estaremos trabajando con nuestro equipo para poder lograr cumplir con sus expectativas. La esperamos nuevamente pronto será un placer recibirla.
No Public Name
Reviewed: 2 years ago (21/02/2025)
Date of experience: 02/2025

Guest has not commented on review

Estimado huesped
Gracias por compartir su experiencia con nosotros, lamentamos el inconveniente causado, estaremos trabajando con nuestro equipo para poder lograr cumplir con sus expectativas. La esperamos nuevamente pronto será un placer recibirla.
No Public Name
Reviewed: 2 years ago (21/02/2025)
Date of experience: 02/2025

Room 210 is very street noisy 24 hours a day. Can't sit/relax on balcony due to auto exhaust and people smoking. Not a recommended room . Internet needs to be ***SECURED***

Thank you for sharing your experience with us. We are sorry for the inconvenience caused, we will continue working with our team to meet your expectations and make your experience more pleasant.
We hope to see you soon
By George medina
Reviewed: 2 years ago (20/02/2025)
Date of experience: 02/2025

It was a very good experience with the exception of the heat wasn't working so we were pretty cold both nights

Good afternoon Mr. Medina
Thank you for sharing your experience with us. We apologize for the inconvenience caused, we will continue to work with our team to meet your expectations and make an experience more pleasant.
We look forward to seeing you soon
By George Lopez
Reviewed: 2 years ago (19/02/2025)
Date of experience: 02/2025

The rooms were nice. The lighting wasn't as good as I thought it would be or should be. There was no ice machines. No refrigerator. No bucket for ice because I needed some for my beverages. The prices for your breakfast and dinner were too high for the not so many choices of food.

Thank you for sharing your experience with us. We apologize for the inconvenience caused, we will continue to work with our team to meet your expectations and make an experience more pleasant.
We look forward to seeing you soo
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