Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
86%

"Very satisfied"

Based on 3,889 reviews
:
By Raimundo puente
Reviewed: 2 years ago (16/02/2025)
Date of experience: 02/2025

Excelente, Rojelio en recepción e es genisl

Gracias por compartir su maravillosa experiencia con nosotros. Nos alegra mucho saber que su estancia fue de su agrado y que todo cumplió con sus expectativas. Esperamos tener el placer de recibirlo nuevamente en el futuro. Su preferencia y satisfacción son muy importantes para nosotros
By Ramón Avila
Reviewed: 2 years ago (16/02/2025)
Date of experience: 02/2025

Excelente

Gracias por compartir su maravillosa experiencia con nosotros. Nos alegra mucho saber que su estancia fue de su agrado y que todo cumplió con sus expectativas. Esperamos tener el placer de recibirlo nuevamente en el futuro. Su preferencia y satisfacción son muy importantes para nosotros
No Public Name
Reviewed: 2 years ago (15/02/2025)
Date of experience: 02/2025

Excelente Hotel

Gracias por compartir su maravillosa experiencia con nosotros. Nos alegra mucho saber que su estancia fue de su agrado y que todo cumplió con sus expectativas. Esperamos tener el placer de recibirlo nuevamente en el futuro. Su preferencia y satisfacción son muy importantes para nosotros
By Carlos
Reviewed: 2 years ago (15/02/2025)
Date of experience: 02/2025

Exelente

Gracias por compartir su maravillosa experiencia con nosotros. Nos alegra mucho saber que su estancia fue de su agrado y que todo cumplió con sus expectativas. Esperamos tener el placer de recibirlo nuevamente en el futuro. Su preferencia y satisfacción son muy importantes para nosotros
No Public Name
Reviewed: 2 years ago (14/02/2025)
Date of experience: 02/2025

Room wast great. Terrific room service. Everyone was super friendly and helpful.

Dear Miss Smith
Thank you for choosing us and for taking the time to answer our survey.
We are glad to know that your stay was pleasant and we hope to continue providing you with excellent service during your future stays. You are very welcome again
No Public Name
Reviewed: 2 years ago (14/02/2025)
Date of experience: 02/2025

Our stay was very pleasant, we'll definitely come back!

Dear Miss Nladenovic
Thank you for choosing us and for taking the time to answer our survey.
We are glad to know that your stay was pleasant and we hope to continue providing you with excellent service during your future stays. You are very welcome again
By Martha
Reviewed: 2 years ago (14/02/2025)
Date of experience: 02/2025

No me gustó que cambiarán mi cuarto como lo había pedido ni la actitud de quien me atendio

Estimada Srita. Lopez
Gracias por compartir su experiencia con nostros, lamentamos el incoveniente causado, estaremos trabajando con nuestro equipo para poder lograr cumplir con sus expectativas. La esperamos nuevamente pronto sera un placer recibirla.
By James
Reviewed: 2 years ago (13/02/2025)
Date of experience: 02/2025

One of the best places to stay in all of Tijuana .

Dear Mr. James
Thank you for choosing us and for taking the time to answer our survey.
We are glad to know that your stay was pleasant and we hope to continue providing you with excellent service during your future stays. You are very welcome again
By MARIO
Reviewed: 2 years ago (13/02/2025)
Date of experience: 02/2025

Excellent experience, friendly and helpful staff. Recomended.

Dear Mr. Mario
Thank you for choosing us and for taking the time to answer our survey.
We are glad to know that your stay was pleasant and we hope to continue providing you with excellent service during your future stays. You are very welcome again
By Dellarsina
Reviewed: 2 years ago (13/02/2025)
Date of experience: 02/2025

Dirty Sheets on the beds , low pressure water,

Dear Ms. Dellarsina,

We appreciate you sharing your experience with us. We sincerely apologize for the inconvenience with the cleanliness of the sheets and the water pressure during your stay.
We value your comments and will be working on them to always offer you the best.
We hope to have the opportunity to welcome you again and exceed your expectations on your next visit.
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