Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
86%

"Very satisfied"

Based on 3,889 reviews
:
No Public Name
Reviewed: 2 years ago (06/02/2025)
Date of experience: 02/2025

GREAT! I HAVE BEEN A CUSTOMER OF THIS HOTEL SINCE I WAS YOUNGH

Dear Miss Rodriguez
Thank you for choosing us for your stay again. We are happy to be your preferred choice when visiting your family. We greatly value your preference and trust. We will continue to strive to maintain the level of service you deserve on each visit. We appreciate your kind comments and are committed to making your experience always memorable.
No Public Name
Reviewed: 2 years ago (06/02/2025)
Date of experience: 02/2025

Everything was good thanks

Dear Miss Vargas
Thank you for choosing us for your stay again. We are happy to be your preferred choice when visiting your family. We greatly value your preference and trust. We will continue to strive to maintain the level of service you deserve on each visit. We appreciate your kind comments and are committed to making your experience always memorable.
No Public Name
Reviewed: 2 years ago (06/02/2025)
Date of experience: 02/2025

I have been staying at the Lucerna off and on for over 30 years. It is my home away from home. The manager, Claudia is extremely helpful with my needs as well as the entire hotel. She is extremely professional while adding that personal touch that is needed for your guests. I already have plans to return in 2 weeks

Dear Miss Patricia
Thank you for choosing us for your stay again. We are happy to be your preferred choice when visiting your family. We greatly value your preference and trust. We will continue to strive to maintain the level of service you deserve on each visit. We appreciate your kind comments and are committed to making your experience always memorable.
No Public Name
Reviewed: 2 years ago (06/02/2025)
Date of experience: 02/2025

Very kind and understanding staff

Dear Wade
Thank you for choosing us for your stay again. We are happy to be your preferred choice when visiting your family. We greatly value your preference and trust. We will continue to strive to maintain the level of service you deserve on each visit. We appreciate your kind comments and are committed to making your experience always memorable.
By Sergio Vindiola
Reviewed: 2 years ago (06/02/2025)
Date of experience: 02/2025

Almost all good, I'm missing the coffee maker in the room

Dear Mr. Sergio

Thank you for choosing us for your stay again. We are happy to be your preferred choice when visiting your family. We greatly value your preference and trust. We will continue to strive to maintain the level of service you deserve on each visit. We appreciate your kind comments and are committed to making your experience always memorable.
No Public Name
Reviewed: 2 years ago (06/02/2025)
Date of experience: 01/2025

Excelente.

Estimada huesped
Gracias por compartir su maravillosa experiencia con nosotros. Nos alegra mucho saber que su estancia fue de su agrado y que todo cumplió con sus expectativas. Esperamos tener el placer de recibirlo nuevamente en el futuro. Su preferencia y satisfacción son muy importantes para nosotros
No Public Name
Reviewed: 2 years ago (06/02/2025)
Date of experience: 02/2025

Very good

Dear Dominiak

Thank you for choosing us for your stay again. We are happy to be your preferred choice when visiting your family. We greatly value your preference and trust. We will continue to strive to maintain the level of service you deserve on each visit. We appreciate your kind comments and are committed to making your experience always memorable.
By Andres Cerna
Reviewed: 2 years ago (05/02/2025)
Date of experience: 01/2025

It’s been great wouldn’t mind an upgrade next time I go been my
Choice to go and stay here when I visit once a month

Dear Guest
Thank you for choosing us for your stay again. We are happy to be your preferred choice when visiting your family. We greatly value your preference and trust. We will continue to strive to maintain the level of service you deserve on each visit. We appreciate your kind comments and are committed to making your experience always memorable.
By Javier mercado
Reviewed: 2 years ago (04/02/2025)
Date of experience: 02/2025

Guest has not commented on review

Estimado Señor Mercado,

Gracias por compartir su experiencia con nosotros. Nos complace saber que disfrutó de su estancia y que encontró satisfacción en los servicios que ofrecemos. Apreciamos mucho sus comentarios positivos y esperamos poder darle la bienvenida nuevamente en el futuro. Su opinión es muy valiosa para nosotros.
By Richard L
Reviewed: 2 years ago (04/02/2025)
Date of experience: 02/2025

2nd time staying here and it will definitely be my go to every time I come and visit family.

Dear Mr. Richard L,

Thank you for choosing us for your stay again. We are happy to be your preferred choice when visiting your family. We greatly value your preference and trust. We will continue to strive to maintain the level of service you deserve on each visit. We appreciate your kind comments and are committed to making your experience always memorable.
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