Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
86%

"Very satisfied"

Based on 3,889 reviews
:
No Public Name
Reviewed: 2 years ago (04/02/2025)
Date of experience: 01/2025

Very clean and comfortable. Very good stay!!

Dear Mrs. Robinson,

Thank you very much for your comments. We are glad to hear that your stay was pleasant and that you found our facilities clean and comfortable. We appreciate your appreciation for our staff. We look forward to welcoming you back in the future and continuing to exceed your expectations.
By Claudia
Reviewed: 2 years ago (04/02/2025)
Date of experience: 01/2025

overall, we enjoyed our stay however the noise level next to our room kept me up all night. the noise was coming from the door next to the room which i believe is a service door for employees.

Dear Claudia,

Thank you for sharing your experience with us. We value your comments and will take them into consideration to improve the comfort of our guests. We are pleased to know that you enjoyed the kindness of our staff and the quality of our services. We will continue to strive to offer a pleasant experience to all our visitors. We appreciate your feedback and look forward to welcoming you again in the future.
No Public Name
Reviewed: 2 years ago (04/02/2025)
Date of experience: 01/2025

Muy limpio los cuartos 100% me gustaría quedarme otra vez con ustedes

Estimado Señor Monzon ,

Gracias por compartir su maravillosa experiencia con nosotros. Nos alegra mucho saber que su estancia fue de su agrado y que todo cumplió con sus expectativas. Esperamos tener el placer de recibirlo nuevamente en el futuro. Su preferencia y satisfacción son muy importantes para nosotros.
No Public Name
Reviewed: 2 years ago (03/02/2025)
Date of experience: 01/2025

Guest has not commented on review

Estimada Srita. Rodriguez

Gracias por compartir su maravillosa experiencia con nosotros. Nos alegra mucho saber que su estancia fue de su agrado y que todo cumplió con sus expectativas. Esperamos tener el placer de recibirlo nuevamente en el futuro. Su preferencia y satisfacción son muy importantes para nosotros.
No Public Name
Reviewed: 2 years ago (02/02/2025)
Date of experience: 02/2025

Good. Thanks

Dear Guest
Thank you for sharing your experience with us. We are glad to hear that you enjoyed the location of our hotel. We value your comments regarding the comfort of the rooms and the perceived state of the pillows. Your opinion is important to continue improving our guests' experience. We look forward to the opportunity to welcome you back in the future.
By Pedro
Reviewed: 2 years ago (02/02/2025)
Date of experience: 02/2025

Guest has not commented on review

Estimado huesped
Agradecemos sinceramente sus comentarios. Nos complace saber que su experiencia fue satisfactoria. Sus observaciones son muy importantes para nosotros y nos inspiran a seguir trabajando para ofrecer el mejor servicio posible. Esperamos tener el placer de darle la bienvenida nuevamente en un futuro cercano.
No Public Name
Reviewed: 2 years ago (02/02/2025)
Date of experience: 01/2025

Guest has not commented on review

Dear Guest
Thank you for sharing your experience with us. We are glad to hear that you enjoyed the location of our hotel. We value your comments regarding the comfort of the rooms and the perceived state of the pillows. Your opinion is important to continue improving our guests' experience. We look forward to the opportunity to welcome you back in the future.
No Public Name
Reviewed: 2 years ago (01/02/2025)
Date of experience: 01/2025

It was just ok

Dear Guest
Thank you for sharing your experience with us. We are glad to hear that you enjoyed the location of our hotel. We value your comments regarding the comfort of the rooms and the perceived state of the pillows. Your opinion is important to continue improving our guests' experience. We look forward to the opportunity to welcome you back in the future.
No Public Name
Reviewed: 2 years ago (01/02/2025)
Date of experience: 02/2025

Guest has not commented on review

Dear Guest
Thank you for sharing your experience with us. We are glad to hear that you enjoyed the location of our hotel. We value your comments regarding the comfort of the rooms and the perceived state of the pillows. Your opinion is important to continue improving our guests' experience. We look forward to the opportunity to welcome you back in the future.
By Kelly Duckworth
Reviewed: 2 years ago (01/02/2025)
Date of experience: 01/2025

Guest has not commented on review

Dear Guest
Thank you for sharing your experience with us. We are glad to hear that you enjoyed the location of our hotel. We value your comments regarding the comfort of the rooms and the perceived state of the pillows. Your opinion is important to continue improving our guests' experience. We look forward to the opportunity to welcome you back in the future.
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