Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
87%

"Very satisfied"

Based on 3,607 reviews
:
By Berenice lugo
Reviewed: 2 years ago (07/10/2024)
Date of experience: 10/2024

Buena solo me gustaría que en la habitación hubiera cafetera

Estimada huésped
Gracias por habernos elegido y por contestar nuestra encuesta de servicio
La esperamos pronto nuevamente será un placer poder asistirle
Saludos
By FELIPE DE LA ROSA RAMOS
Reviewed: 2 years ago (07/10/2024)
Date of experience: 10/2024

MUY BUENA ATENCION, POR EL PERSONAL.

Estimado huésped
Gracias por habernos elegido y por contestar nuestra encuesta de servicio
Lo esperamos pronto nuevamente será un placer poder asistirle
Saludos
By RICARDO DELGADO
Reviewed: 2 years ago (07/10/2024)
Date of experience: 10/2024

Guest has not commented on review

Estimado huésped
Gracias por habernos elegido y por contestar nuestra encuesta de servicio
Lo esperamos pronto nuevamente será un placer poder asistirle
Saludos
By MM
Reviewed: 2 years ago (06/10/2024)
Date of experience: 10/2024

Staff and food were great, room felt humid including the floors, we killed 6 small mosquitos in the room and the pillows smelled like clothes left in the washer. As soon as I walked in the air in the room felt off, if felt horribly humid and I would be surprised if there is a leak or water/moisture under the flooring or behind walls. I could not sleep well at all, all other times Ive stayed at this hotel were good, but I may stay elsewhere next time I go for my appt.

Dear Guest
Thank you for taking the time to submit the service survey,We appreciate having chosen us for your stay, we apologize about the inconvienece.We take seriously every comment and we already working on it
We look forward to seeing you on your next visit,It will be a pleasure to serve you.
Best regards
No Public Name
Reviewed: 2 years ago (05/10/2024)
Date of experience: 10/2024

Good,clean,safe, and comfortable

We truly appreciate your feedback! It’s wonderful to know that our team made a positive impression and that you enjoyed the property. We will be working on your recomendations to meet all of your expectations. Your satisfaction is our top priority, and we look forward to hosting you again.
No Public Name
Reviewed: 2 years ago (05/10/2024)
Date of experience: 10/2024

The hotel and its staff are terrific. I would like to see mini-fridges in the rooms. Otherwise, I enjoyed my stay!

We truly appreciate your feedback! It’s wonderful to know that our team made a positive impression and that you enjoyed the property. We will be working on your recomendations to meet all of your expectations. Your satisfaction is our top priority, and we look forward to hosting you again
No Public Name
Reviewed: 2 years ago (04/10/2024)
Date of experience: 09/2024

Guest has not commented on review

Estimada huésped
Gracias por habernos elegido para su estancia y por tomarse el tiempo de contestar nuestra encuesta de servicio.
La esperamos pronto nuevamente será un placer poder asistirle
Saludos
No Public Name
Reviewed: 2 years ago (03/10/2024)
Date of experience: 10/2024

very good

We truly appreciate your feedback! It’s wonderful to know that our team made a positive impression and that you enjoyed the property. We will be working on your recomendations to meet all of your expectations. Your satisfaction is our top priority, and we look forward to hosting you again
By Oscar gonzalez
Reviewed: 2 years ago (03/10/2024)
Date of experience: 10/2024

Muy buena excelente personal
Y muy limpio todo

Estimado huésped
Gracias por habernos elegido y por sus amables comentarios, es un placer haberlo tenido como huésped.
Lo esperamos pronto nuevamente será un placer poder asistirle
Saludos
By Sergio
Reviewed: 2 years ago (03/10/2024)
Date of experience: 09/2024

Solo agradecer la amabilidad y la empatía que tuvieron conmigo las señorita Blanda y Alejandra en el turno de la tarde.

Estimado huésped
Gracias por habernos elegido y por sus amables comentarios, es un placer haberlo tenido como huésped.
Lo esperamos pronto nuevamente será un placer poder asistirle
Saludos

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