Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
87%

"Very satisfied"

Based on 3,607 reviews
:
No Public Name
Reviewed: 2 years ago (23/09/2024)
Date of experience: 09/2024

Guest has not commented on review

Estimada huesped
Nos alegra mucho que se haya tomando el tiempo de contestar nuestra encuesta de servicio.
Sin duda lo compartiremos con nuestro equipo
Esperamos tener el placer de atenderte nuevamente.
Saludos
No Public Name
Reviewed: 2 years ago (23/09/2024)
Date of experience: 09/2024

Genial

Estimada huésped
Gracias por habernos elegido, y por contestar nuestra encuesta de servicio.
La esperamos pronto nuevamente será un placer poder asistirle
Le mandamos un gran saludo.
No Public Name
Reviewed: 2 years ago (23/09/2024)
Date of experience: 09/2024

Fine

Dear Guest
We truly appreciate your feedback! It’s wonderful to know that our team made a positive impression and that you enjoyed the property.
We are taking care of your comment. Your satisfaction is our top priority, and we look forward to hosting you again
By Adrian
Reviewed: 2 years ago (22/09/2024)
Date of experience: 09/2024

Had a great stay

Dear Guest
We truly appreciate your feedback! It’s wonderful to know that our team made a positive impression and that you enjoyed the property. Your satisfaction is our top priority, and we look forward to hosting you again
By Jc
Reviewed: 2 years ago (22/09/2024)
Date of experience: 09/2024

During my reservation, I opted to include breakfast in bed. However, upon checking out after my one-night business stay, I noticed that I had been charged twice for this service. I brought this to the attention of the gentleman at the checkout counter, who acknowledged the double charge and went to consult with his manager. Unfortunately, the manager declined to rectify the situation and insisted on maintaining the double charge. Additionally, my breakfast in bed order was not fulfilled, quality was bad and food was cold.

Dear Guest;

Thank you for taking the time to submit the service survey,
We appreciate having chosen us for your stay, we apologize about the inconvienece.
We already working on your comments.
We look forward to seeing you on your next visit,
It will be a pleasure to serve you.

Best regards
No Public Name
Reviewed: 2 years ago (20/09/2024)
Date of experience: 09/2024

Escogí este hotel para mi sesión fotográfica getting ready y para mi preparación de vestimenta y la de mi esposo para nuestra nos gustó mucho captar la esencia de Tijuana en ese hotel
Muchas gracias

Estimada huesped
Nos alegra mucho que se haya tomando el tiempo de contestar nuestra encuesta de servicio.
Sin duda lo compartiremos con nuestro equipo
Esperamos tener el placer de atenderte nuevamente.
Saludos
By Sergio Jimenz
Reviewed: 2 years ago (19/09/2024)
Date of experience: 09/2024

muy satisfecho, desde luego que rentare aqui, cuando vaya a Tijuana

Hola Sr. Sergio
Gracias por habernos elegido, lo esperamos pronto nuevamente será un placer poder asistirle
Le mandamos un gran saludo.
By Jan Mendoza
Reviewed: 2 years ago (19/09/2024)
Date of experience: 09/2024

Muy cómoda pero esperaba más por el precio pagado

Estimada huesped
Nos alegra mucho que se haya tomando el tiempo de contestar nuestra encuesta de servicio.
Usted es muy importante por lo que tomamos en cuenta cada uno de sus comentarios.
Esperamos tener el placer de atenderte nuevamente pronto
Saludo
No Public Name
Reviewed: 2 years ago (18/09/2024)
Date of experience: 09/2024

Guest has not commented on review

Estimado huesped
Nos alegra mucho que se haya tomando el tiempo de contestar nuestra encuesta de servicio.
Esperamos tener el placer de atenderte nuevamente pronto
Saludo
No Public Name
Reviewed: 2 years ago (17/09/2024)
Date of experience: 09/2024

Buena

Estimada huesped
Nos alegra mucho que se haya tomando el tiempo de contestar nuestra encuesta de servicio.
Esperamos tener el placer de atenderte nuevamente pronto
Saludo
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