Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
87%

"Very satisfied"

Based on 3,499 reviews
:
No Public Name
Reviewed: 1 year ago (17/07/2024)
Date of experience: 07/2024

Really bad I got moved 3 times because is ac was not working and still 3rd room was still not working I didn’t rest I had surgery next moribund awful experience

Dear guest .
We appreciate having answered our service survey, we apologize about the inconvenience caused.
We are working on your observations.
We hope to see you soon, it will be a pleasure to assist you.
Greetings
By Juan mendez
Reviewed: 1 year ago (17/07/2024)
Date of experience: 07/2024

A mi me gusta mucho su propiedad es muy hermosa yo voy a tijuana muy seguido y me hospedaje en su hotel siempre que voy estoy en la ciudad y últimamente con los cambios de personal el servicio no es lo mismo (en el front desk) ahora son muy lentes no saben su trabajo yo tenia reservation de 4 días y el sábado si no fuera por la señora de la limpieza que me dijo que tenia que hacer checkout y tuve que hacer check in otra vez lo peor esta vez fue que me rayaron mi camioneta un cliente y cuando llego el ajustador nadie vio nada y ahora tengo que pagar 6 mil dólares por arreglar mi auto

Estimado huésped .
Agradecemos sus amables comentarios sin duda los compartiremos con nuestro valioso equipo de trabajo.
Le esperamos pronto, sera un placer asistirle.
Saludos.
By Jose E Salinas
Reviewed: 1 year ago (17/07/2024)
Date of experience: 07/2024

It is a very nice Hotel with a great and comfortable environment, peaceful atmosphere and very clean

Dear Guest,
We are grateful for your feedback about your recent stay at Lucerna Tijuana.
Looking forward to welcoming you back.
Kind regards
By JULIO CESAR CERVANTES
Reviewed: 1 year ago (17/07/2024)
Date of experience: 07/2024

Guest has not commented on review

Dear Guest,
We are grateful for your feedback about your recent stay at Lucerna Tijuana.
Looking forward to welcoming you back.
Kind regards.
By Simon N
Reviewed: 1 year ago (17/07/2024)
Date of experience: 06/2024

well taken care of - Friendly staff. just would love a microwave Coffee maker, and Safe in the room. those are very basic here in the states.

Dear Guest,
We are grateful for your feedback about your recent stay at Lucerna Tijuana.
Looking forward to welcoming you back.
Kind regards
By roomar roney
Reviewed: 1 year ago (17/07/2024)
Date of experience: 07/2024

my experience is fantastic! thank you guys!

Dear Guest,
We are grateful for your feedback about your recent stay at Lucerna Tijuana.
Looking forward to welcoming you back.
Kind regards
No Public Name
Reviewed: 2 years ago (28/06/2024)
Date of experience: 05/2024

Me encanta el hotel, pero la atención del personal de recepción es pésima.

Estimado huésped .
Agradecemos haber contestado nuestra encuesta de servicio, lamentamos el inconveniente causado
Ya nos cencontramos trabajando en sus observaciones, para poder ofrecerle el servicio que usted merece
Le esperamos pronto, será un placer asistirle.
Saludos
By Lisandro Gomez
Reviewed: 2 years ago (25/06/2024)
Date of experience: 06/2024

Very well. The staff was very friendly to our kids and us.

Dear Guest,
We are grateful for your feedback about your recent stay at Lucerna Tijuana.
Looking forward to welcoming you back.
Kind regards
By Daniel Castillo
Reviewed: 2 years ago (24/06/2024)
Date of experience: 06/2024

Ok

Estimado huésped .
Agradecemos haber contestado nuestra encuesta de servicio.
Le esperamos pronto, será un placer asistirle.
Saludos
No Public Name
Reviewed: 2 years ago (23/06/2024)
Date of experience: 06/2024

Guest has not commented on review

Estimado huésped .
Agradecemos haber contestado nuestra encuesta de servicio y sus amables comentarios.
Le esperamos pronto, será un placer asistirle.
Saludos
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