Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
87%

"Very satisfied"

Based on 3,607 reviews
:
No Public Name
Reviewed: 2 years ago (14/08/2024)
Date of experience: 08/2024

Guest has not commented on review

Estimado huésped .
Agradecemos sus amables comentarios sin duda los compartiremos con nuestro valioso equipo de trabajo.
Le esperamos pronto, sera un placer asistirle.
Saludos.
By aracely martinez
Reviewed: 2 years ago (13/08/2024)
Date of experience: 08/2024

siempre son muy amables

Estimado huésped .
Agradecemos sus amables comentarios sin duda los compartiremos con nuestro valioso equipo de trabajo.
Le esperamos pronto, sera un placer asistirle.
Saludos.
By Timothy Looney
Reviewed: 2 years ago (12/08/2024)
Date of experience: 08/2024

Staff is professional and courteous. The courtyard and pool area are very nice and the food in the two ground floor restaurants was delicious and fairly priced. Taxi service is on site 24/7. Our 4 night stay was everything we expected, then some. We’ll be tripping back to TJ soon and the Lucerna is where we’ll stay.

Dear Guest,
We are grateful for your feedback about your recent stay at Lucerna Tijuana.
Looking forward to welcoming you back.
Kind regards.
No Public Name
Reviewed: 2 years ago (11/08/2024)
Date of experience: 08/2024

Un tanto mala, debido a que la habitación tiene conexión con otra y no es nada insonorizada, se escucha totalmente todo lo que hacen en la habitación contigua y es bastante incómodo.

Estimado Huesped ;
Gracias por tomarse el tiempo enviando la encuesta de servicio,
Trabajaremos para que en su próxima visita, cumplamos mejor con sus expectativas.
Agradecemos habernos elegido para su estancia,
Saludos!
By rebecca billman
Reviewed: 2 years ago (11/08/2024)
Date of experience: 08/2024

we always stay here, always great service,

Dear Guest,
We are grateful for your feedback about your recent stay at Lucerna Tijuana.
Looking forward to welcoming you back.
Kind regards.
No Public Name
Reviewed: 2 years ago (09/08/2024)
Date of experience: 08/2024

Todo salio bien pero no purines dormir porque el Aire aconditionador no Servia el cuerto estaba muy caliente.

Estimado Huesped ;
Gracias por tomarse el tiempo enviando la encuesta de servicio,
Ya estamos trabajando en la mejora de lo mencionado.
Agradecemos habernos elegido para su estancia,
Saludos!
By Leroy Barton
Reviewed: 2 years ago (07/08/2024)
Date of experience: 08/2024

Good!

Dear Guest ;
Thank you for taking the time to submit the service survey,
We are already working on improving the aforementioned.
We appreciate having chosen us for your stay,
A cordial greeting!
No Public Name
Reviewed: 2 years ago (05/08/2024)
Date of experience: 07/2024

I love the hotel as always, the employees are great, but this time because I arrive early, I let my luggage on the concierge, no problem. But I did not have the rooms on the area I requested from the beginning. The building at from is the elevator, others guess so irresponsible (I like the back)

Dear Guest,
We are grateful for your feedback about your recent stay at Lucerna Tijuana.
Looking forward to welcoming you back.
We hope that during your next stay we can meet all your expectations.
Kind regards.
No Public Name
Reviewed: 2 years ago (04/08/2024)
Date of experience: 08/2024

Great location great service room was clean and well maintained bed was very comfortable.

Dear Guest,
We are grateful for your feedback about your recent stay at Lucerna Tijuana.
Looking forward to welcoming you back.
Kind regards.
By Ursula Andrea A. Alforque
Reviewed: 2 years ago (04/08/2024)
Date of experience: 07/2024

10 out of 10 one of the best hotels to stay in Tijuana. The Staff is outstanding. Thank you Claudia and Blanca! A loyal repeated customer here at Hotel Lucerna!

Dear Guest,
We are grateful for your feedback about your recent stay at Lucerna Tijuana.
Looking forward to welcoming you back.
Kind regards.
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