Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
87%

"Very satisfied"

Based on 3,607 reviews
:
No Public Name
Reviewed: 2 years ago (21/07/2024)
Date of experience: 06/2024

Excellent

Dear Guest,
We are grateful for your feedback about your recent stay at Lucerna Tijuana.
Looking forward to welcoming you back.
Kind regards
By Jason Aguon
Reviewed: 2 years ago (21/07/2024)
Date of experience: 06/2024

Always a great experience!

Dear Guest;

Thank you for taking the time to submit the service survey,
We appreciate having chosen us for your stay,
We look forward to seeing you on your next visit,
It will be a pleasure to serve you.

Best regards.
No Public Name
Reviewed: 2 years ago (20/07/2024)
Date of experience: 07/2024

We changed the room for the second night.

Dear Guest,
We are grateful for your feedback about your recent stay at Lucerna Tijuana.
Looking forward to welcoming you back.
Kind regards
No Public Name
Reviewed: 2 years ago (20/07/2024)
Date of experience: 07/2024

Guest has not commented on review

Dear Guest,
We are grateful for your feedback about your recent stay at Lucerna Tijuana.
Looking forward to welcoming you back.
Kind regards
By Kenni Brown
Reviewed: 2 years ago (19/07/2024)
Date of experience: 07/2024

Coffee pots would be nice $3plus a day for one cup is a bit ridiculous. Hotel is over priced for what it offers

Dear Guest,
We are grateful for your feedback about your recent stay at Lucerna Tijuana.
Looking forward to welcoming you back.
Kind regards
No Public Name
Reviewed: 2 years ago (19/07/2024)
Date of experience: 07/2024

Guest has not commented on review

Dear Guest,
We are grateful for your feedback about your recent stay at Lucerna Tijuana.
Looking forward to welcoming you back.
Kind regards
No Public Name
Reviewed: 2 years ago (19/07/2024)
Date of experience: 07/2024

Muy buena. Hotel Lucerna siempre nos a dado buen servicio.

Estimado huésped .
Agradecemos haber contestado nuestra encuesta de servicio.
Le esperamos pronto, será un placer asistirle.
Saludos.
No Public Name
Reviewed: 2 years ago (18/07/2024)
Date of experience: 07/2024

Guest has not commented on review

Estimada huésped .
Agradecemos haber contestado nuestra encuesta de servicio.
Le esperamos pronto, será un placer asistirle.
Saludos.
By Marina Medrano
Reviewed: 2 years ago (18/07/2024)
Date of experience: 06/2024

Es un hotel muy bien ubicado con espacios amplios y habitaciones un poco viejitas pero están cómodas. Por lo regular me he dado cuenta que siempre hay algo que falla en las habitaciones y no dudan en repararlo, sin embargo creo que yo no debería de decirles que algo está descompuesto para que lo arreglen (tienen que mejorar en su mantenimiento preventivo). El personal es muy amable y te ayudan con cualquier duda. Y en la recepción creo que el check in es un tanto lento, estaria bien si pudieran encontrar una manera de agilizarlo.

Estimado Huesped ;
Gracias por tomarse el tiempo enviando la encuesta de servicio,
Ya estamos trabajando en la mejora de lo mencionado.
Agradecemos habernos elegido para su estancia,
Saludos!
No Public Name
Reviewed: 2 years ago (18/07/2024)
Date of experience: 07/2024

Guest has not commented on review

Estimado huésped .
Agradecemos haber contestado nuestra encuesta de servicio.
Le esperamos pronto, será un placer asistirle.
Saludos.
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