Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
87%

"Very satisfied"

Based on 3,492 reviews
:
No Public Name
Reviewed: 2 months ago (06/10/2025)
Date of experience: 10/2025

The hotel is beautiful but it didn't fit our needs. The toilet in our room was loose, made huge noises and was way to low for us to get up off the toilet without aid. There were no grab bars to assist a person get up from the very low toilet. Also, for our needs there was not enough space around the sink and no refrigerator. We really enjoy a refrigerator in our room when we visit. We requested a handicap room and apparently the only handicap room was full. For a hotel that caters to individuals that visit for medical reasons, I would think it would be advisable to have simple aids in the rooms like grab bars and a refrigerator for medicines.

Thank you for sharing your feedback and highlighting important aspects related to your needs. We sincerely regret that our room did not meet your expectations or the special requirements you require.

We greatly appreciate your comments, as they help us identify areas for improvement to provide better service to all our guests, especially those visiting for medical reasons.

Please be assured that we will take your suggestions regarding grab bars, bathroom space, and the availability of refrigerators into consideration as we evaluate possible improvements to our facilities.

We hope to have the opportunity to welcome you again and offer you a more satisfactory experience.

Should you have any further questions or require assistance, please do not hesitate to contact us.
No Public Name
Reviewed: 2 months ago (06/10/2025)
Date of experience: 10/2025

I really enjoyed my stay. The bed was comfy, staff was friendly and i felt so comfortable there .

Thank you so much for your kind words! We're delighted to hear that you enjoyed your stay, found the bed comfortable, and felt well taken care of by our staff. It was a pleasure having you with us, and we hope to welcome you back again soon!
By Alejandro espadas
Reviewed: 2 months ago (06/10/2025)
Date of experience: 10/2025

Excelente

Muchas gracias por su valoración. Nos complace saber que quedó contento con el servicio. Será un honor recibirle nuevamente.
By Guadalupe Espinoza
Reviewed: 2 months ago (05/10/2025)
Date of experience: 10/2025

Excelente, a excepción de la privacidad de la habitación porque los ruidos de la habitación vecina se escuchaban claramente durante la noche y puede llegar a incomodar.

Agradecemos mucho su comentario. Nos complace saber que su estancia fue satisfactoria en general. Tomaremos en cuenta su observación sobre el ruido para mejorar la experiencia de nuestros huéspedes
By Kelsha Peterson
Reviewed: 2 months ago (05/10/2025)
Date of experience: 10/2025

The walls are very thin making it feel like there’s someone in your room and making it hard to sleep at night.

We’re sorry to hear that noise affected your rest. We appreciate your feedback and will look into ways to improve sound insulation for a more comfortable stay.
By JUAN PABLO
Reviewed: 3 months ago (04/10/2025)
Date of experience: 09/2025

iS BEEN NICE OUR STAY THERE, AND WE BEEN STAYING WHEN WE ARE IN tIJUANA , tHANKS !

Thank you for your continued trust and kind words! We’re always happy to welcome you back whenever you’re in Tijuana. See you again soon!
By Israel
Reviewed: 3 months ago (04/10/2025)
Date of experience: 09/2025

that’s amazing

Thank you! We're thrilled to hear that—it means a lot to us!
By Gabriel
Reviewed: 3 months ago (03/10/2025)
Date of experience: 10/2025

Excellent stay!

Thank you for your kind words! We're delighted you had an excellent stay and hope to welcome you back soon.
By Carla DeBoer
Reviewed: 3 months ago (03/10/2025)
Date of experience: 10/2025

The staff were all friendly and nice. The room AC did not work and never cooled the room even though it ran all day and night. I tried room service 4 times through out the day with no one answering. I went and asked the front desk about this. They told me to go back to my room and try again. Surprise! Someone answered. The chicken broth was amazing! We ate once in the resuraunt. The carrot cake was excellent. When the room was cleaned, they did not get under the beds or the desk area.

Thank you for your feedback. We’re glad you enjoyed our staff and dining options. We apologize for the issues with the AC, room service, and cleaning, and we are working to improve these. We hope to welcome you again for a better experience.
No Public Name
Reviewed: 3 months ago (03/10/2025)
Date of experience: 09/2025

Good

Thank you! We're glad you had a good experience. We hope to see you again soon!
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