Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
87%

"Very satisfied"

Based on 3,499 reviews
:
No Public Name
Reviewed: 2 years ago (16/05/2024)
Date of experience: 05/2024

Primera vez en Lucerna Tijuana y mi visita supero mis expectativas

Estimado huésped .
Agradecemos sus amables comentarios sin duda los compartiremos con nuestro valioso equipo de trabajo.
Le esperamos pronto, será un placer asistirle.
Saludos.
No Public Name
Reviewed: 2 years ago (16/05/2024)
Date of experience: 05/2024

Guest has not commented on review

Estimado huésped .
Agradecemos sus amables comentarios sin duda los compartiremos con nuestro valioso equipo de trabajo.
Le esperamos pronto, será un placer asistirle.
Saludos.
No Public Name
Reviewed: 2 years ago (15/05/2024)
Date of experience: 05/2024

The experience was good. Unfortunately we were told that we would get a discounted rate because we were in Tijuana to go to Dental Alvarez and they had a contract with you. The price quoted was higher that your web rack rate and also higher than any other booking on the internet. I am a travel agent, so I was able to book for a little less. When asking in person the rate was also higher. The food with room service was great and the people were very nice. The room was fine, nothing special, no extra amenities, no coffee, no refrigerator or microwave. You can request a bucket of ice and room service will bring it up, which was nice, although they need thermal buckets as the ice melts quickly. They give you two bottles of water a day. We bought a big bottle across the street. It was a fine stay, nothing great, nothing bad.

Dear Guest,
We are grateful for your feedback about your recent stay at Lucerna Tijuana.
We are already working o your comments.
Looking forward to welcoming you back.
Kind regards
By Michael Harris
Reviewed: 2 years ago (15/05/2024)
Date of experience: 05/2024

Nice room, and great breakfast.

Dear Guest,
We are grateful for your feedback about your recent stay at Lucerna Tijuana.
Looking forward to welcoming you back.
Kind regards
By Josephine Cunnigham
Reviewed: 2 years ago (15/05/2024)
Date of experience: 05/2024

Guest has not commented on review

Estimada huésped .
Agradecemos haber contestado nuestra encuesta de servicio.
Le esperamos pronto, será un placer asistirle.
Saludos
By Benjamin Ferretiz
Reviewed: 2 years ago (14/05/2024)
Date of experience: 05/2024

Perfecta !!

Estimado huésped .
Agradecemos sus amables comentarios sin duda los compartiremos con nuestro valioso equipo de trabajo.
Le esperamos pronto, será un placer asistirle.
Saludos.
By Juan Garcia
Reviewed: 2 years ago (14/05/2024)
Date of experience: 05/2024

Exelente

Estimado huésped .
Agradecemos sus amables comentarios sin duda los compartiremos con nuestro valioso equipo de trabajo.
Le esperamos pronto, será un placer asistirle.
Saludos.
By Carlos Rubi Sr.
Reviewed: 2 years ago (14/05/2024)
Date of experience: 05/2024

it was good, couple of things that I couldn't give a 5 star. 1, the tub in the shower was dangerously slippery there were no anti slip stickies on the tub. 2, the front door dragged on the carpet. I do want o give a 10 star to the cleaning lady that found my smart watch and returned it to reception, fortunately I was having breakfast in the hotel after I had already checked out when I got a call from reception telling me that they found my watch rolled in around the bed sheets, and I walked there to pick it up.

Dear Guest,
We are grateful for your feedback about your recent stay at Lucerna Tijuana.
Looking forward to welcoming you back.
Kind regards
By Moises avina
Reviewed: 2 years ago (13/05/2024)
Date of experience: 05/2024

Guest has not commented on review

Estimado huésped .
Agradecemos su respuesta a nuestra encuesta de servicio.
Le esperamos pronto, será un placer asistirle.
Saludos.
By Nathalia mendoza
Reviewed: 2 years ago (13/05/2024)
Date of experience: 05/2024

Hacen que tu estancia sea agradable, habitaciones cómodas y el hotel está hermoso.

Estimada huésped .
Agradecemos sus amables comentarios sin duda los compartiremos con nuestro valioso equipo de trabajo.
Le esperamos pronto, será un placer asistirle.
Saludos.
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