Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
87%

"Very satisfied"

Based on 3,607 reviews
:
By Jose E Salinas
Reviewed: 2 years ago (17/07/2024)
Date of experience: 07/2024

It is a very nice Hotel with a great and comfortable environment, peaceful atmosphere and very clean

Dear Guest,
We are grateful for your feedback about your recent stay at Lucerna Tijuana.
Looking forward to welcoming you back.
Kind regards
By JULIO CESAR CERVANTES
Reviewed: 2 years ago (17/07/2024)
Date of experience: 07/2024

Guest has not commented on review

Dear Guest,
We are grateful for your feedback about your recent stay at Lucerna Tijuana.
Looking forward to welcoming you back.
Kind regards.
By Simon N
Reviewed: 2 years ago (17/07/2024)
Date of experience: 06/2024

well taken care of - Friendly staff. just would love a microwave Coffee maker, and Safe in the room. those are very basic here in the states.

Dear Guest,
We are grateful for your feedback about your recent stay at Lucerna Tijuana.
Looking forward to welcoming you back.
Kind regards
By roomar roney
Reviewed: 2 years ago (17/07/2024)
Date of experience: 07/2024

my experience is fantastic! thank you guys!

Dear Guest,
We are grateful for your feedback about your recent stay at Lucerna Tijuana.
Looking forward to welcoming you back.
Kind regards
No Public Name
Reviewed: 2 years ago (28/06/2024)
Date of experience: 05/2024

Me encanta el hotel, pero la atención del personal de recepción es pésima.

Estimado huésped .
Agradecemos haber contestado nuestra encuesta de servicio, lamentamos el inconveniente causado
Ya nos cencontramos trabajando en sus observaciones, para poder ofrecerle el servicio que usted merece
Le esperamos pronto, será un placer asistirle.
Saludos
By Lisandro Gomez
Reviewed: 2 years ago (25/06/2024)
Date of experience: 06/2024

Very well. The staff was very friendly to our kids and us.

Dear Guest,
We are grateful for your feedback about your recent stay at Lucerna Tijuana.
Looking forward to welcoming you back.
Kind regards
By Daniel Castillo
Reviewed: 2 years ago (24/06/2024)
Date of experience: 06/2024

Ok

Estimado huésped .
Agradecemos haber contestado nuestra encuesta de servicio.
Le esperamos pronto, será un placer asistirle.
Saludos
No Public Name
Reviewed: 2 years ago (23/06/2024)
Date of experience: 06/2024

Guest has not commented on review

Estimado huésped .
Agradecemos haber contestado nuestra encuesta de servicio y sus amables comentarios.
Le esperamos pronto, será un placer asistirle.
Saludos
By Kelly
Reviewed: 2 years ago (23/06/2024)
Date of experience: 06/2024

Guest has not commented on review

No Public Name
Reviewed: 2 years ago (20/06/2024)
Date of experience: 06/2024

Todo bien como siempre solo detecte un detalle que para mi se me hace grave ya que en dos ocasiones eh advertido que la recepcionista toma nota y foto de mi tarjeta de credito y el codigo de seguridad aduciendo que es un protocolo pero en ningun momento me pidieron permiso ni me dieron aviso del trato de los datos confidenciales y su debida proteccion.

Estimado huésped .
Agradecemos haber contestado nuestra encuesta de servicio, ya nos encontramos trabajando en sus observaciones
Le esperamos pronto, será un placer asistirle.
Saludos
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