Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
87%

"Very satisfied"

Based on 3,607 reviews
:
By Oswaldo
Reviewed: 2 years ago (13/06/2024)
Date of experience: 06/2024

Guest has not commented on review

Estimado huésped .
Agradecemos haber contestado nuestra encuesta de servicio y sus amables comentarios.
Le esperamos pronto, será un placer asistirle.
Saludos
By Felix Ramirez Gomez
Reviewed: 2 years ago (13/06/2024)
Date of experience: 06/2024

Excelente estancia, muchas gracias!

Estimado huésped .
Agradecemos haber contestado nuestra encuesta de servicio y sus amables comentarios.
Le esperamos pronto, será un placer asistirle.
Saludos
By Ayan Hassan
Reviewed: 2 years ago (13/06/2024)
Date of experience: 06/2024

I have been staying at Hotel Lucerna since 2013. I love the management and the service, but I thought the price for food was a little too high for the quality. Overall great experience

Dear Guest,
We are grateful for your feedback about your recent stay at Lucerna Tijuana.
Looking forward to welcoming you back.
Kind regards
No Public Name
Reviewed: 2 years ago (13/06/2024)
Date of experience: 06/2024

COMFORTABLE

Estimado huésped .
Agradecemos haber contestado nuestra encuesta de servicio y sus amables comentarios.
Le esperamos pronto, será un placer asistirle.
Saludos
By Lizeth Guerrero Herrera
Reviewed: 2 years ago (13/06/2024)
Date of experience: 06/2024

En general todo estuvo muy bien y el personal amable.

Estimada huésped .
Agradecemos haber contestado nuestra encuesta de servicio y sus amables comentarios.
Le esperamos pronto, será un placer asistirle.
Saludos
By Omar Carrasco
Reviewed: 2 years ago (10/06/2024)
Date of experience: 06/2024

Dentro de la habitation había gran cantidad de moscos, y en el techo y paredes había rastros de moscos lo que demerita la habitation y limpieza, el aire acondicionado tampoco funcionaba. El restaurant del sushi costo muy caro vs calidad.

Estimado huésped .
Agradecemos sus comentarios, ya nos encontramos trabajando en sus observaciones.
Le esperamos pronto, será un placer asistirle.
Saludos
No Public Name
Reviewed: 2 years ago (10/06/2024)
Date of experience: 06/2024

Excellent

Dear Guest,
We are grateful for your feedback about your recent stay at Lucerna Tijuana.
Looking forward to welcoming you back.
Kind regards
By Alex
Reviewed: 2 years ago (10/06/2024)
Date of experience: 05/2024

The biggest issue is that none of our rooms had hot water. Very unpleasant shower experience. The service at the pool was great. The sushi restaurant food could be much better.

Dear Guest,
We are grateful for your feedback about your recent stay at Lucerna Tijuana.
Looking forward to welcoming you back.
Kind regards
No Public Name
Reviewed: 2 years ago (09/06/2024)
Date of experience: 06/2024

Experiencia propia fue del todo satisfecho el personal muy amable y atento siempre dispuestos a ayudar en lo necesario sin duda alguna que recomiendo este hotel y con mucho gusto regresaré de nuevo les dejo 5 estrellas de calificación

Estimado huésped .
Agradecemos haber contestado nuestra encuesta de servicio y sus amables comentarios.
Le esperamos pronto, será un placer asistirle.
Saludos
No Public Name
Reviewed: 2 years ago (08/06/2024)
Date of experience: 06/2024

My Experience was very good except some how I ended up on the 5th floor in the morning and saw there was coffee. I was going to get a cup when the woman attendant was very unfriendly and told me that I should not be there! I was staying in your hotel because I am a patient at Bio Advanced Medical Center Dr. Calzada. The experience was quite embarrassing telling me this very loudly if front of other guests. Was a bummer.

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