Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
87%

"Very satisfied"

Based on 3,607 reviews
:
By Cristobal
Reviewed: 2 years ago (08/06/2024)
Date of experience: 06/2024

Genial

Estimado huésped .
Agradecemos haber contestado nuestra encuesta de servicio
Le esperamos pronto, será un placer asistirle.
Saludo
No Public Name
Reviewed: 2 years ago (08/06/2024)
Date of experience: 06/2024

Everyone was amazing. We appreciate the stay

Dear Guest,
We are grateful for your feedback about your recent stay at Lucerna Tijuana.
Looking forward to welcoming you back.
Kind regards
By Eduardo Dowling
Reviewed: 2 years ago (08/06/2024)
Date of experience: 06/2024

Guest has not commented on review

Estimado huésped .
Agradecemos haber contestado nuestra encuesta de servicio
Le esperamos pronto, será un placer asistirle.
Saludos
No Public Name
Reviewed: 2 years ago (08/06/2024)
Date of experience: 06/2024

Very good

Dear Guest,
We are grateful for your feedback about your recent stay at Lucerna Tijuana.
Looking forward to welcoming you back.
Kind regards
No Public Name
Reviewed: 2 years ago (07/06/2024)
Date of experience: 06/2024

The experience was unpleasant in terms of the cleanliness of the room. There were blood stains on the curtains, as well as on various blankets and bed sheets. There was also a lingering odor in the room for the duration of our stay. However the staff was very pleasant- specifically the cleaning staff. Overall, I don’t believe the hotel is worth the price that it is labeled at. Definitely not a 5 star hotel, 3 at most.

Dear Guest,
We are grateful for your feedback about your recent stay at Lucerna Tijuana.
Looking forward to welcoming you back.
Kind regards
By Jairo Alonzo
Reviewed: 2 years ago (06/06/2024)
Date of experience: 06/2024

Really Satisfied, staff made me feel comfortable. Will definite be back.

Dear Guest,
We are grateful for your feedback about your recent stay at Lucerna Tijuana.
Looking forward to welcoming you back.
Kind regards
No Public Name
Reviewed: 2 years ago (06/06/2024)
Date of experience: 06/2024

Excelente Hotel, solo el día de llegada, en la habitación había artículos de limpieza personal para una persona y la reservacion se hizo para dos personas.

Estimado huésped .
Agradecemos haber contestado nuestra encueta de servicio
Le esperamos pronto, será un placer asistirle.
Saludos
No Public Name
Reviewed: 2 years ago (06/06/2024)
Date of experience: 05/2024

Great

Dear Guest,
We are grateful for your feedback about your recent stay at Lucerna Tijuana.
Looking forward to welcoming you back.
Kind regards
No Public Name
Reviewed: 2 years ago (06/06/2024)
Date of experience: 06/2024

It was great. All the people were nice and caring. My only complaint is they only gave us one wash cloth we had to ask every day for another one had two people staying in our room.

Dear Guest,
We are grateful for your feedback about your recent stay at Lucerna Tijuana.
Looking forward to welcoming you back.
Kind regards
By Linda O Morrar
Reviewed: 2 years ago (06/06/2024)
Date of experience: 06/2024

I did not good experience because I slipped in the bathroom and I told the attendant that was in but she did not care so I’m very very upset I need to speak to your manager my wrist is very swallowing 4 days I’m back I’m going to get x-ray and report this here in America because you did not treat me with any attention after I told her I fell
519-760-7610 you can call me since I asked for a manager and she says no manager is here I can’t believe that

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