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Public Reviews Score
87%

"Very satisfied"

Based on 3,492 reviews
:
By Stephanie Campos
Reviewed: 3 months ago (03/10/2025)
Date of experience: 09/2025

Guest has not commented on review

Muchas gracias por tomarse el tiempo de contestar nuestra encuesta de servicio, Tomamos en cuenta cada uno de sus comentarios, nos disculpamos si no cumplimos con sus expectativas, nuestro equipo esta comprometido con cumplir con lo estandares que usted merece.
Le mandamos un gran saludo, la esperamos pronto nuevamente.
By Oscar
Reviewed: 3 months ago (02/10/2025)
Date of experience: 10/2025

Bien

Muchas gracias por su valoración. Nos complace saber que quedó satisfecho con el servicio. Será un honor recibirle nuevamente
By Rebecca Billman
Reviewed: 3 months ago (02/10/2025)
Date of experience: 09/2025

We stay at this hotel everytime for our treatment. This time I booked my room got changed several times and we had two rooms, that we needed right by each other. First time it was on the 5th floor by each other and then I called and said we would be late coming in and asked if my rooms were the same rooms I reserved. Told yes. Get there and the only rooms available was on the 2nd floor and other on 3rd floor. Two of my outlets to plug stuff in didn't work. Toilet kept clogging. I was very mad cause I told them several times that we needed rooms together because our other party had never been to Mexico.

We truly apologize for the inconvenience during your stay — especially the room changes, the separation of your group, and the maintenance issues. We understand how frustrating this must have been and appreciate your patience.

Your feedback is very important to us, and we’re already working to improve. We hope to have the chance to welcome you back and provide the experience you deserve.
By Kelli V
Reviewed: 3 months ago (02/10/2025)
Date of experience: 09/2025

The experience was amazing. Great staff, caring people who made sure accomodations were on point. I would stay here again.

We're thrilled to hear you had an amazing experience and that our staff made you feel well cared for. It means a lot to us that you’d choose to stay with us again — we look forward to welcoming you back soon!
No Public Name
Reviewed: 3 months ago (02/10/2025)
Date of experience: 09/2025

Guest has not commented on review

Muchas gracias por su valoración. Nos complace saber que quedó contento con el servicio. Será un honor recibirle nuevamente.
No Public Name
Reviewed: 3 months ago (02/10/2025)
Date of experience: 09/2025

En general fue buena pero el primer día intentaron entrar a mi habitación a la 1 am, marque a la recepción quedaron en mandar a alguien y jamás llego ese alguien ni tampoco tuvieron el detalle de avisarme que se equivocaron al asignarme la habiatacion sino hasta el día siguiente que fui a preguntar porque en el restaurante me querían cobrar el desayuno que ya estaba incluido y no estaba registrado por dicho error, y tercero el se desconfiguro la llave de mi habitación y tuve que ir a que la programaran de nuevo.

Estima Srta. Hernandez
Gracias por compartir su experiencia. Lamentamos los inconvenientes con la habitación, el desayuno y la llave. Trabajamos para mejorar y esperamos poder atenderle mejor en una próxima ocasión. La esperamos pronto nuevamente sera un placer recibirla.
By Jennifer
Reviewed: 3 months ago (02/10/2025)
Date of experience: 09/2025

The location was perfect for my visit. Treated with respect and no issues. The internet was a huge disappointment as well as the lack of USB ports. That I was not prepared for.

Thank you for your feedback. We’re glad our location and service met your expectations. We apologize for the inconvenience with the internet and the lack of USB ports. Your comments help us improve, and we hope to provide a better experience next time.
By William E Palmer
Reviewed: 3 months ago (30/09/2025)
Date of experience: 09/2025

Wonderful.

Thank you very much for your feedback. We’re pleased to know you were satisfied with our service. It will be a true pleasure to welcome you again on your next visit.
By Abe heras
Reviewed: 3 months ago (30/09/2025)
Date of experience: 09/2025

Guest has not commented on review

Muchas gracias por su valoración. Nos complace saber que quedó satisfecho con el servicio. Será un honor recibirle nuevamente.
No Public Name
Reviewed: 3 months ago (29/09/2025)
Date of experience: 09/2025

Excelente, el nombre es garantía de que la estancia será perfecta

Muchas gracias por su valoración. Nos complace saber que quedó satisfecho con el servicio. Será un honor recibirle nuevamente.
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