Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
86%

"Very satisfied"

Based on 3,887 reviews
:
No Public Name
Business
Reviewed: 4 months ago (10/07/2026)
Date of experience: 07/2026

La cantidad de mosquitos en la habitación fue insufrible, dejan la puerta abierta al hacer la limpieza, pedí ayuda en el counter, se tardaron y la solución fue raid en aerosol, que huele muy fuerte y muy cerca de la hora de dormir, tampoco es solución.

Estimada Srta. Vargas,

Agradecemos sinceramente que haya compartido sus impresiones sobre su reciente estancia con nosotros.

Lamentamos las molestias ocasionadas por la presencia de mosquitos en la habitación y comprendemos el impacto negativo que esto tuvo en su descanso y confort. Tomamos nota de su observación respecto a la puerta abierta durante la limpieza y el procedimiento seguido para atender su solicitud, así como la incomodidad generada por el uso de aerosol cerca de la hora de dormir.

Valoramos que nos haya señalado estos aspectos, ya que su retroalimentación resulta fundamental para identificar áreas en las que debemos trabajar para ofrecer entornos más agradables y soluciones más adecuadas en futuras ocasiones.

Apreciamos también que, a pesar de esta experiencia, haya brindado calificaciones favorables en otros rubros y su disposición a compartir su opinión, lo cual nos motiva a buscar una mejora continua en nuestro servicio.
No Public Name
Family
Reviewed: 4 months ago (10/07/2026)
Date of experience: 07/2026

Guest has not commented on review

Estimada Srta. Sanchez,

Agradecemos sinceramente que haya compartido su evaluación sobre su reciente estancia con nosotros.

Nos alegra saber que su experiencia fue mayormente positiva y que aspectos como el proceso de check-in y check-out, la atención del equipo de botones, la limpieza de su habitación y de las áreas públicas, así como la calidad del internet, contribuyeron favorablemente a su visita.

Valoramos también sus observaciones en cuanto a la limpieza, el funcionamiento de la habitación y su disposición para recomendarnos. Sus comentarios nos ayudan a identificar oportunidades para seguir perfeccionando nuestros servicios y continuar brindándole estancias satisfactorias en el futuro.
No Public Name
Family
Reviewed: 4 months ago (10/07/2026)
Date of experience: 07/2026

It was great.
I did not like the fact that at check in you require a copy of my drivers license.
On one day there was an event and you were await a “comité”. I was not able to park in the area I had been parking. I was questioned by security if I was staying at the hotel. Driving into the parking lot on most days was easy and not questioned.
I will add that the buffet was exceptional!

Dear Guest,

We sincerely appreciate you sharing your feedback and comments about your recent stay with us.

We are pleased to hear that your overall experience was positive and that you had the opportunity to enjoy the buffet, which our team is very proud of. We especially appreciate your high ratings for the cleanliness of your room and the public areas, as well as the efficiency and service provided by our staff, as these aspects reflect our commitment to providing a pleasant environment.

On the other hand, we regret any inconvenience related to the check-in process and the request for a copy of your ID, as well as any issues with accessing the parking lot during a special event on the premises. We recognize that these details can affect the perception of comfort and appreciate you sharing them with us, as they help us identify areas for improvement in both our service and management.

We have also taken note of your comment regarding the internet speed, which allows us to continue working on optimizing the technological experience for our guests.

We deeply appreciate your preference and willingness to recommend us, and we look forward to continuing to provide you with satisfying stays on every visit.
No Public Name
Business
Reviewed: 4 months ago (08/07/2026)
Date of experience: 07/2026

It was great will stall again. what a gem

Dear Guest,

We sincerely appreciate you sharing your excellent rating and feedback about your recent stay with us.

It is a true pleasure to know that your experience was extremely positive and that various aspects, such as the check-in and check-out process, the cleanliness of your room and public areas, the functionality of the room, as well as the service and attention of our team, met your expectations and contributed to a pleasant visit.

We greatly value your positive feedback and your willingness to stay with us again, as your words motivate us to continue maintaining our high standards of quality to offer you equally satisfying stays in the future.
No Public Name
Business
Reviewed: 4 months ago (08/07/2026)
Date of experience: 07/2026

It is a very friendly, very nice hotel conveniently located everything you kind of wanted in one place

Dear Guest,

We sincerely appreciate you sharing your excellent rating and kind comments about your recent stay with us.

We are delighted to hear that you found our facilities pleasant and welcoming, and that the location was convenient for meeting all your needs during your visit. We are especially pleased that you experienced a friendly atmosphere and that aspects such as cleanliness, the attentiveness of our staff, and the functionality of the room contributed positively to your experience.

We also appreciate your highlighting of the efficient check-in and check-out process, as well as the helpfulness of the bellhop team. We have taken note of your comment regarding internet connectivity, as understanding these details allows us to identify areas for improvement.

Your satisfaction and willingness to recommend us motivate us to continue working to provide you with equally satisfying experiences on every visit.
No Public Name
Business
Reviewed: 4 months ago (07/07/2026)
Date of experience: 07/2026

We ordered a chicken panini and a pizza. It was the worst I have ever tasted. Please do your customers a big favor and take it off the menu. On the bright side the buffet was exceptionally good.

Dear Mr. Siounit

We sincerely appreciate you sharing your feedback and comments about your recent stay with us.

We are deeply sorry that the chicken panini and pizza options did not meet your culinary expectations and that your experience with these dishes was not satisfactory. We greatly value your suggestion and take your observations into account, as feedback on our menu helps us identify specific opportunities for improvement.

On the other hand, we are pleased to hear that you enjoyed the buffet and appreciated the variety and quality of this dining option. We also appreciate you highlighting positive aspects of your stay, such as the cleanliness, the attentiveness of the housekeeping and bellhop staff, and the overall functionality of the room.

We have also noted your comments regarding the intermittent internet connection and the lack of children's channels on the television, recognizing the importance of these details for a complete experience, especially for those traveling with family.

We value your preference and your willingness to recommend us, as your opinions motivate us to continue focusing on continuous improvement to offer you increasingly satisfying stays.

Sincerely;
Claudia Rodriguez

Guest Service Manager
gteshuesped.tij@lucerna.com.mx
No Public Name
Family
Reviewed: 4 months ago (07/07/2026)
Date of experience: 07/2026

Guest has not commented on review

Estimado Sr. Villafana,

Agradecemos sinceramente que haya compartido su excelente calificación sobre su reciente estancia con nosotros.

Nos complace saber que su experiencia fue altamente positiva y que tanto la limpieza de su habitación y de las áreas públicas, como la atención durante su check-in y check-out, estuvieron a la altura de sus expectativas y contribuyeron positivamente a su visita.

Valoramos especialmente su disposición para recomendarnos, ya que sus comentarios nos motivan a seguir manteniendo nuestros altos estándares de calidad para ofrecerle estancias igualmente satisfactorias en el futuro.

Sinceramente;
Claudia Rodriguez
Gerente de Servicio al Huésped
gteshuesped.tij@lucerna.com.mx
No Public Name
Family
Reviewed: 4 months ago (06/07/2026)
Date of experience: 07/2026

I really enjoyed staying there clean room Love the balcony the view was good The customer service was very appropriate greeted us very well and I enjoyed the price of the cost for the room overall great experience plus 10

Dear Miss Plaza,

We sincerely appreciate you sharing your excellent rating and feedback about your recent stay with us.

We are delighted to hear that you enjoyed the cleanliness of your room, the views from the balcony, and that you found the price very reasonable for the value received. These aspects are fundamental to us, as we strive to create a comfortable and pleasant environment for each of our guests.

We especially value your recognition of the service and attention you received from the moment you arrived, as well as your high praise for the staff's attentiveness and the overall experience during your stay. Knowing that your visit was entirely satisfactory motivates us to continue maintaining our high standards of quality to offer you equally memorable stays in the future.


Sincerely;
Claudia Rodriguez

Guest Service Manager
gteshuesped.tij@lucerna.com.mx
No Public Name
Business
Reviewed: 4 months ago (06/07/2026)
Date of experience: 06/2026

Todo bien solo que en un cajón de la habitación había una caja de preservativos usada

Estimado Sr. Saavedra

Agradecemos sinceramente que haya compartido su experiencia con nosotros.

Nos complace saber que, en términos generales, su estancia fue satisfactoria y que aspectos como el funcionamiento de la habitación, la calidad del internet, la atención del personal de botones y los procesos de check in y check out estuvieron a la altura de sus expectativas.

Lamentamos profundamente el inconveniente encontrado en su habitación. Le ofrecemos una sincera disculpa por esta situación, ya que no corresponde al estándar de limpieza y cuidado que procuramos mantener. Valoramos mucho que nos lo haya señalado, pues sus observaciones nos permiten identificar áreas de mejora y refuerzan nuestro compromiso de ofrecer siempre un ambiente confortable y seguro para todos nuestros huéspedes.

Apreciamos su disposición a recomendarnos, así como el tiempo dedicado a compartir su opinión, la cual nos impulsa a continuar perfeccionando cada detalle en nuestro servicio.

Sinceramente;
Claudia Rodriguez
Gerente de Servicio al Huésped

gteshuesped.tij@lucerna.com.mx
No Public Name
Alone
Reviewed: 4 months ago (06/07/2026)
Date of experience: 07/2026

Amazing as always, my favorite TJ hotel.

Dear Mr. Harry,

We sincerely appreciate you sharing your excellent rating and kind comments about your recent stay with us.

It is a true privilege to know that you consider Hotel Lucerna Tijuana your favorite hotel in the city and that each visit continues to be completely satisfactory. We are delighted to know that the cleanliness of your room, the functionality of the facilities, the internet quality, as well as the service at check-in and check-out, and from our team, once again met your expectations.

Your preference and recognition motivate us to continue striving to maintain the highest standards of quality and offer you equally exceptional experiences every time you visit us.

Sincerely;
Claudia Rodriguez
Guest Service Manager

gteshuesped.tij@lucerna.com.mx
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