Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
87%

"Very satisfied"

Based on 3,499 reviews
:
By Helmuth Baldrich
Reviewed: 2 years ago (20/04/2024)
Date of experience: 04/2024

Guest has not commented on review

Estimado huésped .
Agradecemos sus amables comentarios sin duda los compartiremos con nuestro valioso equipo de trabajo.
Le esperamos pronto, sera un placer asistirle.
Saludos.
By Gordon Malic
Reviewed: 2 years ago (20/04/2024)
Date of experience: 04/2024

Good, it would have been better with a coffee machine and a microwave.

Dear Guest,
We are grateful for your feedback about your recent stay at Lucerna Tijuana.
Looking forward to welcoming you back.
Kind regard
No Public Name
Reviewed: 2 years ago (20/04/2024)
Date of experience: 04/2024

EL CUARTO MUY LIEMPO Y BONITO PERO SALE UN OLOR DESAGRADABLE DEL CUARTO.

Estimada huésped .
Agradecemos habernos elegido para su estadía
Tomamos en cuenta sus comentarios y trabajamos en su observación. .
Le esperamos pronto, será un placer asistirle.
Saludos.
No Public Name
Reviewed: 2 years ago (20/04/2024)
Date of experience: 04/2024

Guest has not commented on review

Dear Guest,
We are grateful for your feedback about your recent stay at Lucerna Tijuana.
Looking forward to welcoming you back.
Kind regards.
By Jo Benson
Reviewed: 2 years ago (19/04/2024)
Date of experience: 04/2024

Great staff… good food other than the prices are getting really high

Dear Guest,
We are grateful for your feedback about your recent stay at Lucerna Tijuana.
Looking forward to welcoming you back.
Kind regard
By Trinie
Reviewed: 2 years ago (19/04/2024)
Date of experience: 04/2024

This place used to be amazing and you felt VIP. It's still a great place to stay, but the help and attentiveness is just average now.
Hopefully this changes because the prices sure did.

Dear Guest,
We are grateful for your feedback about your recent stay at Lucerna Tijuana
We are already working on your comments
Looking forward to welcoming you back.
Kind regard
By Jesus Martinez
Reviewed: 2 years ago (18/04/2024)
Date of experience: 04/2024

Very slow internet, dirty room, nice pool

Dear Guest,
Thank you for taking the time to submit the service survey
We are sorry for the inconvenience caused, we are already working on your observations.
We hope to see you soon again, it will be a pleasure to receive and serve you.
We appreciate having chosen us for your stay,
Greetings!
No Public Name
Reviewed: 2 years ago (18/04/2024)
Date of experience: 04/2024

Muy buena experiencia.

Estimado huésped .
Agradecemos sus amables comentarios sin duda trabajaremos en su observación.
Le esperamos pronto, será un placer asistirle.
Saludos.
No Public Name
Reviewed: 2 years ago (17/04/2024)
Date of experience: 04/2024

El hotel esta en muy buenas condiciones, la atencion del personal fue muy buena en todas las areas del hotel durante la estadia. La señalizacion de la ducha sobre agua caliente fue mi unica inquietud, esta invertida por lo que el primer dia no pude aprovechar el agua caliente.

Estimado huésped .
Agradecemos sus amables comentarios sin duda trabajaremos en su observación.
Le esperamos pronto, será un placer asistirle.
Saludos.
No Public Name
Reviewed: 2 years ago (17/04/2024)
Date of experience: 04/2024

Excelente

Estimado huésped .
Agradecemos sus amables comentarios sin duda los compartiremos con nuestro valioso equipo de trabajo.
Le esperamos pronto, sera un placer asistirle.
Saludos.
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