Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
87%

"Very satisfied"

Based on 3,499 reviews
:
By Yanira Galicia
Reviewed: 2 years ago (17/04/2024)
Date of experience: 04/2024

¡Gracias por recibirnos tan amables como siempre! Siempre es un gusto compartir momentos con ustedes, la música del Sax super agradable en Rivoli, una escapada de relajación en medio de la Urbe que es Tijuana. ¡Gracias!

Estimada huésped .
Agradecemos sus amables comentarios sin duda los compartiremos con nuestro valioso equipo de trabajo.
Le esperamos pronto, será un placer asistirle.
Saludos.
No Public Name
Reviewed: 2 years ago (17/04/2024)
Date of experience: 04/2024

Enjoyed my stay

Dear Guest,
We are grateful for your feedback about your recent stay at Lucerna Tijuana.
Looking forward to welcoming you back.
Kind regard
By Alonso
Reviewed: 2 years ago (17/04/2024)
Date of experience: 04/2024

Buen hotel, muy caro el buffet para desayunar. Gimnasio malo, una de las caminadoras no estaba bien calzada.

Estimado huésped .
Agradecemos sus comentarios, estamos trabajando en lo que nos menciona.
Le esperamos pronto, será un placer asistirle.
Saludos.
No Public Name
Reviewed: 2 years ago (16/04/2024)
Date of experience: 04/2024

It is a beautiful Hotel, the landscape and commons areas are gorgeous. My time in the Hotel was great, awesome hospitality and great service from the whole staff. The room was always clean a beautiful. I had a great time there.

Dear Guest,
We are grateful for your feedback about your recent stay at Lucerna Tijuana.
Looking forward to welcoming you back.
Kind regard
No Public Name
Reviewed: 2 years ago (16/04/2024)
Date of experience: 04/2024

Excelente!

Estimado huésped .
Agradecemos sus amables comentarios sin duda los compartiremos con nuestro valioso equipo de trabajo.
Le esperamos pronto, será un placer asistirle.
Saludos.
No Public Name
Reviewed: 2 years ago (16/04/2024)
Date of experience: 04/2024

MUY BUENA, SOLAMENTE LOS PRECIOS DEL BUFETTE DE DESAYUNO MUY ALTOS

Estimado huésped .
Agradecemos sus comentarios y la respuesta a nuestra encuesta
Le esperamos pronto, será un placer asistirle.
Saludos.
No Public Name
Reviewed: 2 years ago (16/04/2024)
Date of experience: 04/2024

Excelente

Estimada huésped .
Agradecemos sus amables comentarios sin duda los compartiremos con nuestro valioso equipo de trabajo.
Le esperamos pronto, será un placer asistirle.
Saludos.
No Public Name
Reviewed: 2 years ago (16/04/2024)
Date of experience: 04/2024

Tuve una estadía muy agradable en el hotel, el personal es muy atento y con enfoque de servicio al cliente excelente.

Estimado Huesped ;
Gracias por tomarse el tiempo enviando la encuesta de servicio,
Ya estamos trabajando en la mejora de lo mencionado.
Agradecemos habernos elegido para su estancia,
Saludos!
No Public Name
Reviewed: 2 years ago (16/04/2024)
Date of experience: 04/2024

the room was dirty when I checked in and it wa nt cleaned really well the whole time I was there - 4 nights 5 days. the hotel had 3 restaruaunts but all were very expensisve and I went over my company per diem consistently when eating here. also there was no coffe and tea in the rooms. there wa also no conditioner - only shampoo provided. I am not picky on hair care but I ahve long hair and need conditioner. this is the first hotel i have stayed at that does not have coffee/tea and hair conditioner in rooms.

Dear Mr. ;
Thank you for taking the time to submit the survey and report this setback,
We understand your frustration and sincerely apologize in advance,
We are proud to offer the best possible experience to our guests and we regret that this time we have not achieved it,
We will certainly share it with our valued work team,
Kind Regards.
By Anthony
Reviewed: 2 years ago (16/04/2024)
Date of experience: 04/2024

It was a pleasure to stay in your hotel. The girl who checked me in was awsome. I look forward to staying again. You guys need a jacuzzi down stairs by pool

Dear Guest,
We are grateful for your feedback about your recent stay at Lucerna Tijuana.
Looking forward to welcoming you back.
Kind regard
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